Resolved! JEA
Hi,Can we use local admin with JEA for SNOW Discovery? Does JEA require adminshare ? Please share any reference links or docs available?
Forum Posts
Resolved! AS/400 Discovery Patterns
How to import AS/400 Discovery Patterns into Personal Instance and check if we need any other credentials , Access or Permission? Please provide any service now docs if available. Thanks in advance.
Failure(s) with available Windows credentials from the instance
@Ashutosh Munot , @doug.schulze We have two devices build with 2019 OS and both devices were opened firewall , both are same configuration One device able to discovery and another one isn'tdiscovering properly ( Failure(s) with available Windows ...
Resolved! When to use Local System account and when to use this account as log in in Mid Server services?
What is the difference in using MIDServer as Local System account and Logon as this account ?
Resolved! We would like to avoid discovering end user devices (laptops / desktops) from ServiceNow Discovery as we have SCCM for pulling in information for these devices. Any suggestions?
We would like to avoid discovering end user devices (laptops / desktops) from ServiceNow Discovery as we have SCCM for pulling in information for these devices, Do you have any best practices around this? Any tips & tricks? Suggestions? Thx,Sanya
VMware Snapshot activity
Have anyone tried oob snapshot activity to take snapshot for vmware instance ? ServiceNow docs do not have detailed info except the input variables required. I have provided the input variables but response is always timing out as below. 'error="Time...
Resolved! Fix script for getting the exact count of records updated using "sys_updated_on" field
We have a requirement to update the Status field based on the Retired checkbox. If u_retired is true, then install status should change to "Retired" and if it is false, it should be "Installed". We need the exact count of rows updated after executing...
Resolved! em_event table additional_Info field is returning [object Object]
We are using Rest API via PowerShell (Invoke-RestMethod),In order to insert records in the event [em_event] table with a single call, using the web service API. We successfully inserting events to the em_event table,But the only problem is with the a...
Resolved! ArrayUtil - Unique function
Hi, I'm trying to remove duplicates using the arrayUtil function using the below code. But it's not helped to resolve. Can you help me to understand where the issue is? The expected result is to remove the duplicate in x instead it's printing what pr...
Resolved! Need Help with SNMP OID
Hi, I'm having issues with Discovery on Wyse Terminals (Teradici 7030). I can't populate the serial number.I believe the problem is with the OID. Does anyone know how to get the correct OID to pull serials numbers through snmp for this model? Tha...
Correlation id and object id field missing
Dear All, The window server which are hosted on aws are populated into windows server table correctly but the correlation id and object id is missing for these servers. Any idea how to get these values. Regards, Anshu
Creating a Discovery pattern for iTunes and associating the pattern to the iTunes process classifier
creating a Discovery pattern for iTunes and associating the pattern to the iTunes process classifier. Create an iTunes Discovery pattern and include the following: Application pattern called iTunesCreate an Identification Section called iTunes to inc...
Aruba Wired/Wireless Integration
I've been asked the question about the feasibility of an integration between ServiceNow and Aruba. In its simplest terms does anyone know if Aruba can be integrated with ServiceNow. I have asked the question of, "what would you like the integration t...
Resolved! Alert Rule not working as expected
Hi Team, I have event rules and Alert rules in place to create an Incident for events that match the certain filters. Event rule ->Alert Rule->Subflow the pattern I follow. Event - It is processed correctly and creates Alert Alert - It does not creat...
Resolved! Correlation ID does not get set up by Discovery
Hi Community I need some insights on how correlation ID works on cmdb_ci.... Do this come from discovery execution? I am seeing when I run it does not set any correlation ID so it always goes with the other identifiers ( Serial number and/or name) ...
