Hello all, I have a question on how to get all of the parent attachments onto the child automatically. I currently have made a Business rule on the Parent table. I feel like there is something obvious that I am missing. Any help is appreciate...
Hi, I am building payload in JSON format and trying to process it using Identification engine rule. For some of the payload items the engine is failing and in the logs i could see the below error message. identification_engine : Error occured during...
Identification rules attached Duplicate Tasks are not creating for Duplicate CI's. Anything needs to verify my end..Please help
Hello Community, We are implementing discovery for windows servers in our environment and we are defining discovery schedules per location. We have data centers as well which includes different IP ranges for the same location. When I started discover...
Hello Team, Could You Please let me know the resolution steps for the below mentioned article https://hi.service-now.com/kb_view.do?sysparm_article=KB0718589 I was not able to implement the solution described here , I mean i followed the steps but ...
I am trying to discover a F5 Load Balancer but I am getting this error "Failed Exploring CI Pattern, Pattern name: F5 Load Balancer, To Check Pattern Log Press Here". It failed at the "Transform HEX to DEC IP". Discovery failed and it wasn't able to ...
Hi everyone! I have a workflow which is supposed to loop through users from a list collector variable and do a handful of Orch activities. I know the data being passed into the workflow is good because one of the orchestration pieces (to update an ex...
I have to be able to discover OpenShift without Kubernetes. Has anyone done this?
We are running nightly scans on our Linux servers. The table Running Processes [cmdb_running_process] is of interest for config audit and diagnostics. From one scan to the next, suppose a process is restarted and returns with a new PID - is a new run...
It's very important to us that the FQDN is used as the "name" for our CIs. For our purposes, the best source for hostnames in our environment is by far DNS, so trusting other sources such as SSH or WMI will not help. Setting the value of the "Include...
I can't find anywhere on the Forums or the wiki that show how to do this.I don't think it's very time efficient for me to crawl through all of the Unclassified devices and manually add the OIDs for each of them. We do not want to extend Service-Now e...
Hi, What is the difference between "problem_ coordinator" and "itil"? I couldn't find the details when I checked the product documentation. What can "problem_ coordinator" do and "itil" can't? Best Regards,
Hello I am discovering a IP switch. When I scan it individually, it scans successfully. But that device gets scanned as part of Discovery schedule where some 100 IPs are added in the range, then it says "SNMP probe timed out. Target is either unreach...
if you are using an advanced script in a catalog task.. how do you insert a line break?for exampletask.description = 'This is line one';task.description = task.description + 'what code goes here' + 'This is line two';
We currently have a number of monitoring tools feeding into SN (PRTG, Dynatrace ...). We are looking for a way to delay the creation of an alert ticket for xx amount of time to make sure that the monitoring tool does not send an all clear response. ...