Hi Guys, We have an instance where discovery is running. All the AIX/UNIX/LINUX servers are being discovered along with Hardware Information but not with Software Information. We have also enabled Unix Software discovery from Discovery Configurat...
I want to create a report where I can have all the incidents created under each Business App under both these Application Service and windows servers linked to it. For ex- If I select Business App "A" it should show all the incidents created with und...
We are trying to set up Cloud Discovery for AWS and running into two distinct problems: 1. The discovery returns a significant number of Cloud Resources but no CI Resources. It does not create any CI (regular discovery automatically creates CIs) 2. N...
Hi MVP's, Just wanted to guidance on the error i am getting "Adding target to blacklist. No valid credential found for types [SSH Password,SSH Private Key]". Basically i am trying to discovery Network devices and it was alright. but it's just an eye ...
Hello, I hope someone can help me figure this one out. I am trying to sync the CI Operational status field to the Asset state field. Example, if Asset state is 'In stock' and substate 'Pending repair' the Operational status should be 'Non-operationa...
Hi MVP's, I am trying to set a Principal class on all CI's and i notice that i need to to do it individually. Is there anyway that i can do it in bulk? like in CI Class manager when i search to application we have atleat 200+ and i want select the ap...
Dear All, I`m facing a challenge to obtain a list of CIs visible on a Service map for a given Application service. After a long discussion with support, I did not get an answer that would meet my requirements. In essence, there is a table called:svc_...
Hello Guys, As we all know every server should be linked with is hypervisor(May be VMware VM Instance or EC2 Instance) in theory. But at present this is not the case. So wanted to find out the CI's which are not linked to Its Hypervisor(VMWare Virtua...
Our enterprise security team wants us to use kerberos if possible to achieve higher defence against hackers and ransomware. I am having trouble finding appropriate documentation on this subject.
The discovery log shows the MID server using its own Windows Service account for running PowerShell commands (when all other credentials have failed). The SN Docs say, you can prevent this by setting MID Server mid.powershell.local_mid_service_creden...
Hi Guys Im trying to setup a new mid server in my instance but ive run into an issue I carnt seem to get round.When I try and test the connection I get the below error Error - User cannot be authenticated or is missing the proper roles. If you have d...
We have just begun evaluating the health of our CMDB. I would like to delete 16000 Remediate Duplicate Tasks, which will also delete over 1,000,000 Duplicate Audit Results. The historical data is not important to us, but will deletion of the tasks o...
Hi, currently when someone opens an active incident the Task SLA tab does not show the Business time left. I want to be able to add the new column and change the ordering globally for all incidents. When I personalize the list column it only show...
I'm trying to do a simple incident record lookup in an event management subflow, but I'm getting a "No Record found" error and processing stops. If it can't find a record, I just need it to say so and continue on to the next step in the subflow. Is...
Has anyone managed to successfully discover Nimble Storage devices? We have tried with no success discovering with SMI-S - has anyone else had any joy?
