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Resolved! Pros and Cons of IP Service Affinity (ip_service_affinity)

I think using the ip_service_affinity property to be very valuable and time saving. But this is set false by default so I ask, what are the downsides of using it?reference : Credentials - ServiceNow Wiki ----------------------------------------------...

Resolved! Using WMI to discover Windows based systems

Hello everyone, I have been working on Discovery for a few months now and I am currently having an issue discovering Windows based systems. I have tried discovering a few different varieties that our organization uses (Windows 7, Windows 10, Server 2...

amoss98 by Kilo Expert
  • 3270 Views
  • 7 replies
  • 5 helpfuls

Resolved! Cloud Service Mapping vs Discovery

So I am questioning the practical differences between on prem and cloud discovery and how service mapping mixes up into this. Does cloud discovery provide additional information that regular discovery could not, for instance what applications run on ...

Mason Angus by Giga Contributor
  • 2195 Views
  • 5 replies
  • 4 helpfuls

Resolved! Entry point in Service mapping

We want to try discover some servers using service mapping discovery patterns but How can I add the server ipaddress /host name as a new entry point.

Resolved! Discovery / service mapping cert, valuable?

Hello there,  I have the CSA and CAD Certification. I am really interested in learning Discovery, CMDB. what would you guys recommend   CIS-Discovery Certification or CIS- Service Mapping ? I believe these are new certifications, are the certificatio...

devKz by Tera Expert
  • 1415 Views
  • 9 replies
  • 8 helpfuls

Resolved! What level of efforts we needed for implementing Service Mapping?

Hello, Our organization currently using matured Discovery also we have Service Mapping plugin enabled but we barely never use any of it's functionalities. I am researching around how to best implement Service Mapping and steps and procedure to migrat...

Paul125 by Kilo Guru
  • 3472 Views
  • 6 replies
  • 14 helpfuls

Resolved! How frequently are service maps updated (service mapping)?

Hello, I see below points in the servicenow official documentation for Service Mapping: " Always Accurate and Up to Date: Once Service Mapping maps a service, it intelligently searches IT infrastructure, applications, and PaaS services for changes th...

shank1 by Tera Expert
  • 2432 Views
  • 6 replies
  • 1 helpfuls

Resolved! Database discovery issue

hey Guys,  I am having an issue with discovering databases in our instance.  few Que: how database discovery works? for MySQL, MSSQL, and for oracle? where does DB ci get stored? what is the database catalog and database instance? where I could find ...

Chavan AP by Tera Guru
  • 1878 Views
  • 4 replies
  • 4 helpfuls

Resolved! Cloud Discovery Setup with Azure

Hello Team, I am setting up the Azure cloud discovery in SNOW, It's only for cloud devices discovery. Could you please suggest what all are the prerequisites and steps to be followed. - Do I need to setup a dedicated MID server on the Azure cloud? - ...

Amit39 by Kilo Expert
  • 3295 Views
  • 15 replies
  • 9 helpfuls

Resolved! Will Azure PaaS Discovery use MID Server? What's the mechanism?

I have some questions regarding ServiceNow Cloud Discovery, especially for PaaS discovery. For IaaS discovery, should it be done under Discovery module by providing specific IP ranges like what we do for on premise devices? Noticed the cloud discover...

Kiana Yu by Kilo Explorer
  • 1868 Views
  • 5 replies
  • 1 helpfuls

Resolved! No Server found in my AWS Server (Cloud Management)

Began experimenting and exploring the capabilities of Cloud Management. I followed the tutorial video found on the ServiceNow Youtube channel for the initial set up using AWS, and everything seemed to work, but a colleague stated that there was a lac...

William Lee by Kilo Contributor
  • 2004 Views
  • 12 replies
  • 16 helpfuls

Are Barracuda and F5 WAF supported by ServiceNow?

Hi guys,   We are in the process of discovering Barracuda and F5 Web Application Firewalls. Are they supported OOTB? If they are not supported what would be the way to go forward? Custom patterns?    Thanks.

skp by Tera Expert
  • 1589 Views
  • 5 replies
  • 2 helpfuls

Azure Virtual Machine and problems with MAC 12:34:56:78:9a:bc

Hi Guys, We are facing issues related with windows server discovery which are hosted on Azure Virtual Machines. According to Azure documentation each Azure VM have arp table with ips assigned to same MAC address 12:34:56:78:9a:bc. It helps Azure to m...

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TomaszO by Giga Contributor
  • 2204 Views
  • 3 replies
  • 0 helpfuls

Resolved! MidServers Load Balancer / Failover Cluster Behavior

Hello, I'm looking for a help in figuring out how MidServers work in different scenarios described below (It is related to Discovery but also to API calls): I have following 4 clusters already createdA) Load Balancing Cluster cl_lb_1 containing midse...