ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

set a timer in workflow based on a variable

Is it possible to create a workflow timer based on a variable date? The termination date is defined as a date type in the variable set. I would like to put a timer in the workflow to send a task to the HR dept 14 days before the termination date. I d...

Jan-Z by Giga Expert
  • 10178 Views
  • 10 replies
  • 6 helpfuls

Resolved! Issue Creating Manual Endpoint via Flow Designer

In Flow Designer, I'm trying to create Service Groups, Application Services and manual endpoint(s) for each Service.Basically, we receive records that have reference fields to custom CIs. When we receive one of these records, we want to check if a Se...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
aen612 by Tera Guru
  • 1835 Views
  • 1 replies
  • 2 helpfuls

Disk Space Calculation

Hi, I have done discovery on a linux server. I found the Disk space filed was "0" though it has file system records whose type are local and size are 120 and 1000GB. Could you please tell me how the Disk space field is calculated? In addition, I woul...

Kohei4 by Giga Expert
  • 2267 Views
  • 7 replies
  • 0 helpfuls

Cannot Get into Fosse

Fosse closed during the Night Audit, and now it will not let me back in.  What do I do???

Chris12 by Kilo Contributor
  • 2811 Views
  • 2 replies
  • 1 helpfuls

firewall switch discovery issues

while trying to discover switch and firewall discovery running into connectivity issues. is there any firewall rules /ports to be open from mid server to reach ip networks or subnets? how do we find this is ACL or firewall issue . are there any snmp ...

Resolved! Output Payload Error

I am getting this error on a ton of my CIs following an incident where our midserver went down. Can anyone tell me what exactly this step is and remediation steps I should look into taking? Also if you have any idea why a midserver outage would trigg...

find_real_file.png
Mason Angus by Giga Contributor
  • 1467 Views
  • 5 replies
  • 0 helpfuls

Many records getting created in Core Company table

Hello, We are having an issue that many records are getting created in the Core Company table. I have two questions: 1. I am aware why ServiceNow is creating records in the Core Company table. When a manufacturer attribute value for a CI is discovere...

AlexP1 by Kilo Contributor
  • 4395 Views
  • 2 replies
  • 2 helpfuls

Polycom Device Discovery

Hi Team, Can we discover Polycom(Network) devices through service now. If yes what types of devices?   Regards, Abhishek

Abhishek93 by Kilo Contributor
  • 1268 Views
  • 4 replies
  • 0 helpfuls

Resolved! CMDB Staleness

Hi All , We are using OOB staleness rule and as per that CI would be marked as stale if it is not updated from last 60 days . but I can see some of the  CI which are not updated from less than 30 days are also marked as stale . Any suggestion how I t...

Community Alums by Community Alums  
  • 6471 Views
  • 8 replies
  • 5 helpfuls

IP Switch discovery ?

IP switch discovery keep changing the ip address while discoverer    i could see in network adapters field ( 3 vlan ip address) and updating those ip address in the cmdb  so those all are switch ip ? or what is primary ip for this device

sukran by Mega Sage
  • 1318 Views
  • 2 replies
  • 1 helpfuls