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Resolved! Handling old discovered data

Dear fellow Discovery gurus: How do you handle old discovered data? For example: When I run discovery last week, it was able to create and update 10 CIs. This week, when I run discovery again, some of the components may no longer be there (one of the...

munwong by Mega Expert
  • 1767 Views
  • 6 replies
  • 4 helpfuls

Resolved! Stop Insert/Creation of CI based on Name (Discovery)

Farily straight forward question. What is the best / safest way to stop a CI from being created during discovery?Example : We want to "not have" Windows servers in our CMDB if there name starts with "testserver".Is there a way to prevent the insert s...

Resolved! Exclude CI's based on Host name

Hi Can anyone help me with discovery related to exclude CI's based on host name i.e starting with d2,D2 not with IPAddress I Tried with 2 methods 1) I tried modifying DiscoveryJSONIDSensor and DiscoveryIDSensor  script includes by adding the below sc...

MID Server currently has 2 unresolved issue(s)

Hi folks,  I have installed a mid server in my New York instance. The server is up and I am able to validate it just fine, however, the system throws me two errors which you can find in the below snapshots.  How can I resolve them??         Best r...

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Mazin2 by Kilo Expert
  • 2441 Views
  • 4 replies
  • 3 helpfuls

Discovered same host name from different IPs

Hi, While performing network discovery (core IP switches) for 2 different target IPs, I can found same host name gets added/updated under same IP Switch CMDB table. Any specific reason why this is being detected same host name for different IPs. Also...

Amit39 by Kilo Expert
  • 1534 Views
  • 2 replies
  • 0 helpfuls

Cloud Discovery: Azure Subscriptions Not Returning

Community,  I am setting up Cloud Discovery and our first trial is for Azure discovery. The Azure service principal was created and given read access to the subscription. The service principle credential is stored in the instance. The mid server is p...

Marskh11 by Tera Guru
  • 1900 Views
  • 16 replies
  • 1 helpfuls

Configuring External Credential Storage for Discovery

Is there anyone out there who has successfully used an external credential storage repository (not CyberArk)? For Discovery, I need to get credentials from a third party vault and store them in the ServiceNow instance. I've read these docs:- https://...

Megan28 by Kilo Contributor
  • 1971 Views
  • 10 replies
  • 3 helpfuls

How can you capture the "last logged in user" User ID

Hello community!We want to capture the login User ID of the last person to log into a discovered CI even if it does not match to a corresponding record in the Users table (sys_user). It appears that Discovery will discover the Username (login ID, Use...

jwelton by Tera Contributor
  • 4372 Views
  • 9 replies
  • 0 helpfuls

Resolved! Location field in Discovery Schedule

Hello Experts, I am creating few discovery schedules and providing the location as example 'loc1' since we do not know the exact location right now. So please correct me if I am wrong.  When the discovery runs all CI created for this schedule will ha...

SNowUser11 by Kilo Guru
  • 2354 Views
  • 5 replies
  • 3 helpfuls

Run ssh command using the "allow_unsupported_shells" flag

Hi. We are trying to get information from a Cisco device using ssh. According to this documentation:https://docs.servicenow.com/bundle/madrid-it-operations-management/page/product/discovery/reference/r_Parameters.html I understand it as when using th...

Resolved! How can i avoid "No response for ECC message request with sysid=***** after waiting for 60 seconds in ECC Queue" error in Orlando Version?

Hello ServiceNow Community, We are recently upgraded to Orlando version, when i am testing REST method i am getting below error. "No response for ECC message request with sysid=6f4362af1b9a5850060d54662a4bcbca after waiting for 60 seconds in ECC Queu...