Is this possible to do using the API?We have a service that can create tickets for us but I would like to be able to determine if the assignment group being used exists or not before trying to submit the ticket.we are using C# to make the API calls.
How to find if downstream and upstream relationships of a CI is right or not. And currently there are CIs for which downstream Relationships contain same switches for all objects across the Globe. How to find the root cause of this? Thanks in advance...
Hi Team, how to resolve this error "XXXX. HSRP VIP, Aborting Discovery" error, I seeing this under Discovery Home Page under configuration error.
We are starting to get more traction from the infrastructure teams in managing their inventory solely in CMDB and define/follow an inventory process. On the network side I've had to create some SNMP classifiers and OID entries to properly classify ...
Hi All, I have created custom class ESX Cluster(u_cmdb_ci_esx_cluster) which extends OOB Cluster(cmdb_ci_cluster).I have cretaed Relationship ESX Cluster(u_cmdb_ci_esx_cluster) is parent and ESX Server (cmdb_ci_esx_server) is child this OOB class. ...
Using the REST API, I can retrieve GET the Affected CIs 'affected_cis_view' table https://devxxxxx.service-now.com/api/now/table/affected_cis_view However, how can I create POST new Affected CI entry in the table? Using Create in the usual manner cau...
I am curious is there a way to remote into a customer/client computer through Service Now?
Hello Community, I am reaching out to your experience and guidance on this matter. I have done multiple ITOM implementation, but I have a scenario here that Discovery and Service Mapping cannot be implemented (internal reasons). Can I really emplemen...
Hi,In my developer instance running latest Kingston patch I'm testing scanning an Eaton 9PX 2000i RT 2U UPS using snmpv3. Discovery is able to read several parameters, but since it is not ootb able to set the Manufacturer + Model it seems I have to a...
Hi, We have implemented SCCM Integration in our instance. Requirement we have is to get the last logged in details from SCCM to Servicenow instance How can i achieve this? Thanks, Pranita
MID server appears to be stuck in a loop. It keeps issuing a credentials reload command but it never gets processed so it does it again and again, every few seconds. The ECC Queue has them all in the ready state, never processing. Any ideas? Mars...
laptops aren’t automatically detected in our CMDB like PCs.
I'm not sure what the differences are between Orchestration and IntegrationHub (Flow Designer) to execute commands to remote devices. For Orchestration, "Activity Designer" in Workflow can be used to execute SSH commands or REST-API. For IntegrationH...
Getting Active, couldn't classify: No WMI connection in discovery. I was able to see 5 computers classify but all others were getting this message. I tested my credentials on my laptop and it failed but passed on the 5 computers that were classify....
Hi, I understand ServiceNow offers the ability, out of the box, to have customers add keywords to their emails in order to have the email auto-assigned to specific assignment groups. Maybe something like "Assign:Backup-L1" in the subject line of mess...
