CI are getting created with the unknown model id
Hi , Few CIs in almost all the classes are getting discover with the "Unknown" model ID. Please suggest how to fix this issue ?
Forum Posts
DNS Domain not updating
Using Istanbul...I'm trying to troubleshoot why some CIs have "DNS Domain" populated while others do not.In one case, I have a Windows Server CI with "DNS Domain" already populated. So I blanked out the "DNS Domain" field and saved my changes assum...
Resolved! How to create a table using script
Hello,I want to create table with two column as below setting using script:Table Label: Computer IDTable Name: u_computer_idExtends table: Configuration ItemColumn label: Computer NameType: StringMax length: 90Column name: u_computer_nameColumn label...
Resolved! MID Server runs too many Discovery processes at once
I am attempting to figure out why our mid servers run at 100% CPU. Currently we have 2 Windows MID servers as a Load Balanced Cluster, both with 4 x 2.40 GHz cores and 8 GB of memory.I've confirmed that both servers have 25 threads under the conf.xml...
Resolved! Updating MID Server Credentials
I need to change the password on the ServiceNow account that our MID Server uses, but am unsure if simply updating the password on the account and then on the MIDServer /agent/config.xml file is all that needs to be done. Are the MID Server Configura...
Trigger ServiceNow workflow from ui action?
I am getting started with workflows in ServiceNow. I can see that the trigger for workflow is based on conditions. But can a workflow be triggered by some sort of user action? ie. i created "Form link" on incident form and i need to trigger a work fl...
Setting location same as assigned to user location for a computer
Hello Experts, We need to set "home location" for a computer CI to location of a user to whom it is assigned. I see that, "assigned to" field is not a ref field to user table. in that case how can we set the value to what i need?
Credential Affinity Best Practices
I have credential affinity records that haven't been updates since our ServiceNow instance went live in 2014. How often do people age out affinity records? Is there a ServiceNow Best Practice guide on this?
Resolved! How do I find the details of PRB662349 and when or if it was fixed?
I have a situation which is described in a few posts which reference a know problem documented in PRB662349. How do I view this PRB and its status? Is it fixed, when was it fixed, etc. Thanks. Jay
Ticket age calculation
I created a business rule (on display) for incidents, to calculate the age. Below is the BR that I used. I created 2 fields - Age and Current Date(though I didn't use this for calculation). Current Date is obtained by a BR (on display) with the scrip...
Resolved! How is metrics calculated in CMDB Health dashboard
I want to understand how are metrics for each category in OOB CMDB health dashboard configured. Where can i find this information Am new to PA and tried to look at dashboard definition Example:Duplicate CIs is defined for Metric called Duplicate in ...
Get list of choice field values with display values
From a element descriptor I can get the dictionary elements of the field. I am using following code for the same.var gr = new GlideRecord('cmdb_ci_ip_address');gs.setLimit(1);gr.query();if (gr.next()){ var choices = gr.getElement('ip_version').getCho...
Script behind event to alert creation
Hi ,Did anyone know the script which used to create alerts from events in event management ?Thanksstark, Could you assist me on the above question ?
Find cmdb_ci_server CIs missing Runs:Run_On relationship type
As a non-administrative user, is there a way to determine a list of Server CIs that don't have a particular relationship type? We want to determine which servers are NOT related to another class of CI.
Resolved! Confused about the ACLs
Hi, I have a question on ACLs What is the basic difference between the below two ACLs <sys_table>.(none) <sys_table>.* (asterisk) Consider the operation is "write" Please help if you can Thanks Sailesh