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Service Mapping License

Hi All, How the service mapping license count on which table. If it is node count from which table they will calculate the license. Ex: Discovery license counts on hardware table discovery source servicenow. Thanks, Pavan

pavanyuvi by • Kilo Contributor
  • 2182 Views
  • 2 replies
  • 1 helpfuls

Discovery source and Discovery Dashboard report

Hi guys,I have a problem with the CI Discovery source field.Practically when a record is created by Discovery the field is populated with the value "ServiceNow", while in the case in which it is populated or updated by an external Data source, it is ...

How to fix duplicate records in CMDB

Hi Team, Scenario -: I have added manually (bulk upload through transform map script) some of the servers to the respective CMDB server class (mostly Linux and Windows). After some days once the ACL and firewall got fixed on my discovery network, my ...

Amit39 by • Kilo Expert
  • 6034 Views
  • 5 replies
  • 3 helpfuls

Resolved! WMI Access Denied for Discovery

When running Discovery we are receiving Permission denied errors from all Windows server for the WMI Runner. When logged in to the Mid Server itself we are able to perform WMIC commands, using the same account used for Discovery, and are able to pull...

Rich Platt1 by • Kilo Contributor
  • 3088 Views
  • 4 replies
  • 2 helpfuls

How to dynamically change the severity of an alert

We would like to be able to dynamically change the severity of an alert.  Scenario is we have an event that starts off resulting in a Warning level alert.  Typically for this application that is not an immediately actionable alert.  If however the ap...

aengelsher by • Kilo Contributor
  • 1358 Views
  • 1 replies
  • 0 helpfuls

Resolved! Best Practices Question - CI required in incident record

I've worked with several companies and some of them have added the CI field to the incident form as a mandatory attribute. This doesn't seem a good idea to me since many incidents are for generic issues such as password reset, etc. which aren't appli...

Ip switches and discovered relationships to servers.

We are discovering IP Switches but not seeing acquired relationships to servers. Have reviewed all settings in Discovery Properties and Configuration Console and all appear to be correct. Any ideas?

WayneFMM by • Kilo Contributor
  • 2153 Views
  • 3 replies
  • 1 helpfuls

Mid Web Server Keystore Certificate Alias location

Hi all, having some issues trying to start the Mid Web Server with a secure connection. The keystore certificate alias seems to be referencing the name of the Keystore … but which directory is it looking for this keystore? Our mid server is using cer...

CoryJ by • Tera Guru
  • 1949 Views
  • 3 replies
  • 0 helpfuls

Discovering ssl certificates

Hello,   Is anyone discovering SSL certificates?   We are being tasked with discovering these certificates and I am just wondering if anyone has a discovery pattern they would like to show me.Thanks in advance

steve_sutton by • Mega Contributor
  • 4637 Views
  • 2 replies
  • 0 helpfuls

Discovery windows servers failing with the following error

HI Team,   Discovery failing with the below error for the windows device. I don't have any identification rules written  on windows table , but below is the error i'm facing. Identification CI Errors: Identity Rule for table [cmdb_ci_win_server] miss...

suresh90 by • Kilo Contributor
  • 1533 Views
  • 2 replies
  • 0 helpfuls