Resolved! Easy Import (Import Template) is not allowing to import comments or work notes
When using the Easy Import feature to import records such as incidents or problems, we cannot import comments or work notes
Forum Posts
Discovery: No WMI Connection
I know this is a popular topic, but hopefully I've got a new wrench to throw in the mix.We just acquired a new company and starting to inventory their devices on the network. I've setup a new MID server on their network and using a domain admin accou...
Move (up/down) Flow Designer action
I don't see the move action (up-^, or down) indicated in following screenshot. Anyone know how I can configure it.
Resolved! How can we avoid duplicate Incidents from Multiple similar events?
Hello Team - I am looking for a quicker suggestion or solution in one of the use case on Event Management side. I have couple of monitoring tools which monitors log entries and create an auto generated incident ticket. I would like to understand if ...
How can I read the ECC Queue payload parameters or Discovery Schedule fields in a Discovery Pattern?
In one of our patterns I am trying to pass a 'Credential alias' value from discovery schedule directly to a pattern. Previously when I wanted to pass variables to a pattern, I would send them via discovery launch parameters. That works great for Ser...
Difference between an application service and an application within the common service data model?
I'm trying to understand what sort of data should reside in each CI class, any insight would be greatly appreciated.
Resolved! 3rd Party REST API using import table and transform map
Hi All, Kind a new at REST APIs. Customer has given me an REST API to get records from their system. Is there a way like using a soap web service where it creates import set, transform map vs getting everything out of JSON? It would be great to us...
IIS not found by discovery on Server 2016
I have several Windows 2016 servers running IIS that work fine with discovery. I have one Windows 2016 server that discovery is not showing IIS server information. Discovery discovers the server but the IIS pattern launcher never starts and it compl...
Serial Number - Discovery
What is the logic behind serial number generation from Discovery? Can anybody explain?
Resolved! Service Now Streaming APIs
Hello Experts, I am new to service Now, but I want to know from the service now community experts that:- Is service Now provides any kind of "Streaming APIs" to deliver data to clients in web real-time. Like "salesforce" and "twitter" has provided. "...
What is the max alert retention period in Event Mgmt? Is it ok to retain alerts for more than 90 days?
OOB retention for alerts is 90 days and for events its 5 days. Can these values be increased? what is the affect on performance if i increase the retention period for alerts to 180 days? and event to 30 days?
Duplicate Alerts
Hi Team, How to handle duplicate alerts in servicenow? Thanks, Sukumar
Enable Edit Button on Relationships
I've created a relationship and it shows the records only if matches certain field within the parent , the relationship is working perfectly but it is not showing the "Edit" button on the top of the related list.I personalize--->List control and Enab...
Resolved! Need help with Script to add and remove users from group based on true/false field.
I have a checkbox on the user table to indicate whether or not a user is a manager. I would like a business rule to maintain a group for managers by adding and deleting users from the group based on wether or not this box is checked. The add script ...
Could you please provide us all the Discovery port numbers of all types of protocols?
Could you please provide us all the Discovery port numbers of all types of protocols?
