Hello Team, I have a query as below. For an alert there is an associated Incident 1.I close the incident and it closed the Incident 1.Under Event Management Properties, I have set On Alert Reopen, Create New IncidentNow when I am reopening an Alert, ...
Hello All, I have a query related to discovery which is as below. I selected an IP of Switch Device and run quick discovery.In the discovery log we can see that the identification is done based on name.Discovery updated the existing CI with all disco...
Hi Experts, I have to estimate the number of mid servers required for my client. We will be implementing bellow modules and will integrate with others tools suing mid servers. LDAPDiscovery(10K devices including computers, network devices, VMs, Stora...
Hi All, I was curious to know why the UI pages that is being referenced when opening any BSM map is not available in the UI pages? For example when i click on any application service it opens up a page with the following link: service-now.com/$sa_bus...
Hello, I have activated credential less discovery and it was successfully installed. I can also see "Pattern Launcher: Credentialless Discovery Network Device" being triggered in the ecc queue when discovery lacks credentials for any device. After c...
Hi,We are trying to discover Storage devices, so we are in process of setting up a CIM server. We are ab out to use one of our MID server to have CIM /SMI-S agent installed.So looking for some documentation of pre-requisites and steps to install the ...
I am writing up a horizontal discovery pattern that is bringing back Display (monitor) information. When I am performing the Transform Table operation, I have one field that takes the Manufacture and should return the Manufacture SysID from the core...
We want to grant someone access to create and update credentials, but really none of the other capabilities. May in fact apply a script to the ACL later, but that is something different altogether. Basically I want user to have access to the Credenti...
We make use of Windows and SQL Clusters for availability purposes in our Data Centers. So we will have a 2 node SQL Cluster that is supporting some business service. The configuration from the upstream web server points to a cluster name but when it ...
I am trying to build a custom operation. What are available methods for CTX object? CTX object contains all information passed from the pattern.
Where can I find CMDB Data Dictionary/Field Definitions? I'm looking for some definitions for the out-of-box (OOB) fields in the CMDB (cmdb_ci table). For example, what is the purpose or suggested use of the "supported_by" field? The purpose for som...
Just wondering if anyone else has run into this. I don't like the answer I got from HI Support. When migrating new or updated patterns from one instance to another in an update set, the pattern does not get synchronized automatically with the midser...
I am working on discovering all certs on Windows servers (Linux to come) to check for any expiring within X amount of days. I received the suggestion to try using the pattern designer as I was having issues using Probes and Sensors. I added a step ...
Is anyone aware of how to get additional properties available in the solarwinds-service now incident creation trigger action? We have all the roles assigned to the SNOW user that are in the documentation.We really need cmdb_ci Class property in ord...
We have an ADFS server providing SAML2 for SSO. It has been working for "almost" 1 year.This morning both our PROD and TEST instances would not permit logon using SSO and logged the following:"Signature did not validate against the credential's key"....