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Keywords in an incoming email to auto-assign to an Assignment group

Hi, I understand ServiceNow offers the ability, out of the box, to have customers add keywords to their emails in order to have the email auto-assigned to specific assignment groups. Maybe something like "Assign:Backup-L1" in the subject line of mess...

domban by Kilo Contributor
  • 1887 Views
  • 6 replies
  • 2 helpfuls

SCCM Integration

Hi, We have implemented SCCM Integration, and observed that "Assigned to" field is not getting updated by the import. Can anybody help me to get "Assigned to" field get updated from SCCM import?   Many thanks Pranita

Pranita2 by Kilo Guru
  • 1720 Views
  • 14 replies
  • 4 helpfuls

Resolved! Discovery not identifying Windows devices that it used to?

I've been having some issues lately with Discovery not identifying Windows devices that it used to find, classify, identify and scan with no problems. Now when scanning a subnet of Windows servers, with known good credentials (I've tested by logging ...

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Marcel H_ by Tera Guru
  • 2493 Views
  • 7 replies
  • 3 helpfuls

Calling workflow from script

Is there a way to call a workflow using script?I want the workflow to be only called from script and not by default when record is created for   a table.

agulati by Kilo Expert
  • 12495 Views
  • 12 replies
  • 0 helpfuls

Can I use the Network CI (cmdb_ci_ip_network) with Discovery?

Hi, there is a table in the CMDB called "Networks" (cmdb_ci_ip_network). I am populating this table with values from our IPAM (IP Address Management) software that we use internally to allocate IP ranges and subnets, so essentially this table will co...

rwilson1 by Tera Contributor
  • 2228 Views
  • 3 replies
  • 1 helpfuls

Aruba devices

Do we aruba device support for discovery. I checked for Aruba device snmp oids and I coundn't find any

jomonmathew by Tera Contributor
  • 1622 Views
  • 2 replies
  • 2 helpfuls

Resolved! Business Rule duplicating comments

Hi all, several of my technicians have requested a feature that would allow them to set a signature that would appear automatically when they update Incidents. We had this functionality in our old ticketing system and our people like to have a friend...

ben_kahn by Kilo Expert
  • 4782 Views
  • 13 replies
  • 1 helpfuls

Alert correlation - Primary and secondary Alerts

Have 3 queries - PLEASE HELP !! 1. We have created Alert correlation rule for classifying Primary and secondary alerts.But in our case, Both Primary and Secondary alerts are fetched from the monitoring tool at the same time. So even before incident i...

aarthyp by Kilo Contributor
  • 1616 Views
  • 2 replies
  • 0 helpfuls

Approval Chains

we have a requirement to gather approvals for all managers up to a certain point.I have tried creating an IF -> Approval User loop in the workflow, but I've noticed two things. 1) the if statement isn't working after the first check, and 2) the appro...

Brian_Scott by Kilo Contributor
  • 2626 Views
  • 13 replies
  • 2 helpfuls