All, Do we have a way of excluding a CI by name once discovered by Discovery and before its created or updated in the CMDB . This is as a result of dealing with alias. For example if I don’t want a particular CI[based on the name] created or updated ...
Hi all, I am going to install a MID Server that is completely dedicated to SCCM integration. I just wanted to know if there is anything in specific(instructions, libraries, etc) to install apart from the file that we download from ServiceNow to set ...
Hi All, Please let me know the significance of the duration and business duration field in sc_req_item. Please let me know why these fields are showing blank in RITM and having values in incident.
For Few assessment records, Trigger ID is missing.Can someone help me with possible reasons?We haven't done any customization on OOB scripts.Regards,Aanchal
I want to discover primary and Secondary DNS Servers as part of Server Discovery, I am not sure if OOB discovery finds this information from Server. Any help would be appreciated.
I'm trying to set the short_description field in an Alert to be a value from the [Event > Additional Info] field. By default short_description gets set to "[Event > Type] - [Event > Node] - [Alert > Description]" Doing so directly in the Event Rule ...
I have a group that is unable to see the "Copy sys_id" link when right clicking the incident header. How do I allow them access to that function? Do I need to create a new ACL?
Hi All, I wanted to configure the Post Incident Review tab in the incident form please let me know how to use this feature . I done through the doc which i have mentioned below but i didnt get the idea like how to configure it in the incident form....
We have a lot of citrix netscalers for which some of them are virtual appliances and some are physical. The physical netscalers are discovered correctly but the virtual netscalers are not because virtual netscalers have the same serial number. This r...
Hello, we have weekly discovery schedules set up in place and have been working for years. All of sudden these schedules being canceled it self due to time out. after digging further, we found that 'shazzam' probe being sent out but 'processed' state...
Our instance recently upgraded from Jakarta patch 7 to patch 8a. We have 4 MID servers 3 of them have been upgraded to patch 8a but one MID Server haven't been upgraded and version field showing yellow color. I couldn't see upgrade related link to ma...
Does anybody know the thresholds around the flapping and reopen states? I.e., what time periods between events dictate when alerts to go into and out of these states?
We receive SNMP Traps at the MID Server which are then forwarded to the Instance as Events. What happens if the MID Server connection to the Instance is down? Does the MID Server "store and forward" the traps?
Hi, how do know that which credential has been used to discover a server? for an example i have a linux server and have SNMP and SSH credential added for this. now how do get to know that snmp has been used or SSH to discover the CI. i went to ECC an...
I created a dashboard view from the event management menu using wiki... https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/event-management-operator/task/operator-create-dashbaord-view.html The wiki mentions going to the...