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Resolved! Priliveged Command not working?

I am testing Discovery on a Unix host.  I am getting the following warning message with my Discovery Scan.    Sorry, user xxx-xxxx is not allowed to execute '/usr/sbin/lsof -iTCP -n -P -F pcnfT' as root on UnixHost.site.corpation.com. - Exit status...

SteveJoe by Kilo Expert
  • 2071 Views
  • 2 replies
  • 2 helpfuls

Resolved! Discovering multiple CI's with the same Serial

I have tried to disable the serial identifiers by adding addQuery('cmdb_ci.sys_class_name', '!=', 'cmdb_ci_aix_server');to the 'Serial Number Table & Class Name', 'Serial Number & Class Name' identifiers but those identifiers are still running on my ...

sbolton by Mega Expert
  • 1677 Views
  • 4 replies
  • 2 helpfuls

Discovering Aruba 8320 and 8400 switches.

Hi Guys,I am trying to discover Aruba 8320 and 8400 switches. They are fairly new and the OOB configurations of sNow is not enough to discover them properly.Although there is a pattern called "Network Switch" do I still need to create a new custom pa...

Stefan Popov by Kilo Contributor
  • 1397 Views
  • 2 replies
  • 0 helpfuls

sys_ui_element and sys_ui_section

Hi,I'm implementing a CMDB with so many classes and I would like automatize some points:* personalization of the forms (with sys_ui_element)* personalization of the lists (with sys_ui_list_element)So I created a little test with a class and some elem...

Resolved! AIX sudoers error

Getting the following error on the AIX side: testacct : user NOT in sudoers ; TTY=pts/0 ; PWD=/home/testacct ; USER=root ; COMMAND=/usr/bin/procwdx 1112221 Please help.   Kevin

Kevin50 by Kilo Contributor
  • 1495 Views
  • 3 replies
  • 0 helpfuls

Flexera (FNMS) integration with ServiceNow

Hi All, We are integrating ServiceNow with Flexera Software "FlexNet Manager Suite for Enterprises" in London. Kindly share pre-requisites,design, firewall rules and roles needs to be provided to integration user. Regards,  Manish Nagar

manishnagar by Kilo Contributor
  • 3042 Views
  • 6 replies
  • 2 helpfuls

Scanning Large Ranges with Discovery

Is there any guidance on the maximum number of IP's to scan per schedule? In the past, the rule of thumb I was told by ServiceNow was not to scan anything larger than a /20 i.e. /19 and below. Does this still hold? Before the glide.discovery.max_rang...

saadit by Kilo Expert
  • 1739 Views
  • 5 replies
  • 9 helpfuls

Resolved! Serial number shows as "default string"

I have a specific computer model "GIGABYTE GB-BSi7-6500". For this computer model, I am getting serial number "default string" for chassis, baseboard, system & bios type. For uuid serial number type, I am getting alphanumeric value. The issue is that...

nikhil_agr20 by Tera Contributor
  • 52260 Views
  • 2 replies
  • 4 helpfuls

A handy Discovery credential affinity view

Greetings!We've created a database view that makes it very easy to see which credential Discovery uses to access each CI it finds. It has made Discovery troubleshooting, as well as credential management easier for me - so I figured I'd share it with ...

databaseview.JPG
DanLevin by Kilo Expert
  • 3967 Views
  • 13 replies
  • 11 helpfuls

Resolved! List of Physical & Virtual Servers

Does ServiceNow provide a list of what they consider to be physical and virtual servers? The reason I ask is because I understand thats how Discovery is licensed and I want to see how many we have. 

mikeo_leary by ServiceNow Employee
  • 1553 Views
  • 5 replies
  • 0 helpfuls

Reporting Guidelines, Best Practices, and Words of Warning

To supplement our reporting guide, clients have asked us to incorporate guidelines around best practices, worst practices (with impact statements), known issues, etc. Below is what we have come up with so far, so we'd like to put it out to the user c...

sbailey1 by Tera Contributor
  • 4602 Views
  • 3 replies
  • 3 helpfuls