Script behind event to alert creation
Hi ,Did anyone know the script which used to create alerts from events in event management ?Thanksstark, Could you assist me on the above question ?
Forum Posts
Find cmdb_ci_server CIs missing Runs:Run_On relationship type
As a non-administrative user, is there a way to determine a list of Server CIs that don't have a particular relationship type? We want to determine which servers are NOT related to another class of CI.
Resolved! Confused about the ACLs
Hi, I have a question on ACLs What is the basic difference between the below two ACLs <sys_table>.(none) <sys_table>.* (asterisk) Consider the operation is "write" Please help if you can Thanks Sailesh
Populated Fields from Discovery
hi guys i need help with the below question. can anyone suggest me the process to collect the data required. what data is being populated by discovery and what fields this data goes into. Idea is to be able to provide this document to users to explai...
SSH authentication or connection failure
Hi All, When we are trying to run Quick Discovery . i am facing the below issue on classify phase. I think credentials part we do not have any issue because few Linux devices are discovered through discovery. Input: <results probe_time="27067" res...
Resolved! How to allow a user to edit templates
Hi All, I have given a user the following role: template_editor_group. They can create and edit templates but certain fields are missing. For example:
Resolved! SNMP v SSH Discovery
Here is my scenario. We have multiple devices with both port 22 and 161 open. I have my Port Probes classification priority set to scan for snmp first and ssh second to prevent devices for which we have no credentials from start loggin authenticati...
Having trouble with snmp timeouts during Discovery on devices that are being discovered mostly successfully
Hi All, I think I've read just about all I can find regarding these errors & am a bit stuck/confused. I have a handful of Cisco devices across our datacenters that seem to be exhibiting similar "failures" during discovery. Based on what are netw...
Discovering SNA and NAS storage devices
To discovery SNA and NAS storage devices: What is the SMI-S provider to collect SAN and storage information. Is there a list of SMI-S provider/application available for each storage type? Does ServiceNow provide the list of supported SMI-S provide...
Issue with IP Switch discovery
Hi All, I have a weird issue regarding IP switch discovery. Hope I will find out solution here. We are able to discover the IP switches with all relevant information. But for few of the Switches , it is creating a CI with all information except name(...
How to integrate Icinga and ServiceNow.
My requirement is to pull the Icinga alerts. Does anyone know the API details to fetch alerts from Icinga? Is it possible to edit existing Nagios connector for this purpose?
Resolved! WAP/Wireless Access Points not discovering
Hello Everyone,I am unable to discover WAP devices. I had chat network team, they mentioned "ICNP credentials are require to connect WAP devices" but ServiceNow doesn't have ICNP credentials type. When I am using SNMP credentials, I am not able to di...
Azure Discovery and service mapping
Hi Everyone, We discovered the azure components and need to create a service map. Have no idea how to proceed further!! if anyone did service mapping for Azure Environment please help me on this!! Thanks in Advance. Lakshmi
Resolved! Javascript.wrappedexception: wrapped ConversionError
Hello I have a an IF statement in a workflow that checks for location of three different variables in a catalog item. However I am getting the following error (attached): Fault Description: org.mozilla.javascript.WrappedException:Wrapped conversionE...
Email is send-ignored (skipped)
Hello Guys,Seems to be some issue in email notification. this is how it looks, its send-ignored.I checked the error string and its blank.Email weight is 0User profile looks good.Email logs also not showing any reason why its skipped.What could be the...
