How to trigger a workflow while a incident ticket is created
How to trigger a workflow while a incident ticket is created
Forum Posts
Resolved! Alert to Incident - Insert a 180 second delay to check if the alert closes with a clear event.
Hello Folks, I am trying to figure out where & how I could implement the following behaviour in Event Management. I feel I have the basics down, but now as I get into very specific handling of events to alerts to incidents, I am running into a lot o...
Mapping CIs in Azure
I'm learning to use Cloud Discovery to find CIs in Azure. The Azure Subscription has many related sections that have filled with CIs such as Azure Virtual Machine Instances, Azure Virtual Networks, and more. You have to be a discovery admin to view...
Resolved! Discovery is not populating Software Installed
Hi The Software Installed tab in Windows Discovery Status is showing empty for all the discovered CI(s) The Discovery console definition shows like this Can you let me know why Discovery is not picking up the software installed? Thanks
Creating third party vendor user accounts, in ServiceNow
Hi all, Having some trouble with creating user accounts. We operate a co-sourced helpdesk, where the previous ServiceNow owner here in my company had a single account that was shared among end users in the third party vendor. I'm not happy with this ...
Unable to export Sys_id form sys_user table
I have a list of sys_ids of the users. I am querying the sys_user table with this list of sys_ids. from the result set i am trying to export the data. The data include the user_id, full name and sys_id. My issue is that when i export i am not seeing ...
Discovery not creating IP affinity records
Hi All I am trying to perform discovery, even though with successful discovery, IP affinity record is not getting created. But while I am performing discovery using mid server IP, it creates record in IP affinity table. Also when I am trying to perf...
Resolved! Hardware Model Normalization
Hi,We have to normalize the hardware model which is created form discovery like:OOTB discovery populates as below:Display Name:IBM BladeCenter HS22 -[7870C4U]-Name:BladeCenter HS22 -[7870C4U]-Manufacturer:IBMModel Number:emptyOur Goal:Display Name:IB...
Resolved! Is there a way to set user_password via script?
Something that's come up a couple of times, now, is the need to set a default password for a set of users (generally because we're about to kick off UAT). I've tried scripting it before, and have never had any success and inevitably have to just do...
Resolved! Discovery for Vcenter and ESX Hosts - Wrong Serial no overwritten!!
Hey Folks, I have a question regarding the discovery of Vmware Vcenter Server which I am trying to discover in my organization network. Step 1. When I trigger the Quick Discovery with IP and Mid Server it finds the Vcenter, clusters and ESX Servers a...
Resolved! Discovery in Multiple Domains
Hi All There is a requirement for which we have to perform discovery in 9 different domains. Can anyone tell me how we can achieve this by using one midserver in particular domain? I have read many articles saying to enable powershell in midserver ...
Resolved! Set user time zone to default to location time zone
I would like to be able to set the time zone for a location and for users that have that location in their user record, to have the location time zone as their default time zone. As our proposed feed of user data does not indicate time zone preferenc...
Resolved! Is there a limit to the length of a number in an integer field?
It appears when I enter a number larger then 10 digits into an integer field, the field is populated with 2147483647 (which interestingly enough is only one of 4 double mersenne primes). Is this a limitation of that field type?
Linux Discovery issues CSH
Linux Credential has been tested and validated via the "Test Credential" Added csh to the MID Servers mid.ssh.shells_supported Configuration Parameter Added "allow_unsupported_shells" = True to the Unix - Classify multiprobe When I run discovery er...
Approaches to easy reporting on assignment group history?
My team gets regular reporting requests from service desk leads for historical reporting on incident assignment. A typical request is "I want to see all incidents opened last month that were assigned to my groups at some time." I haven't seen an el...
