hi guys i need help with the below question. can anyone suggest me the process to collect the data required. what data is being populated by discovery and what fields this data goes into. Idea is to be able to provide this document to users to explai...
Hi All, When we are trying to run Quick Discovery . i am facing the below issue on classify phase. I think credentials part we do not have any issue because few Linux devices are discovered through discovery. Input: <results probe_time="27067" res...
Discovery gets the usual server data for our KVM virtual machines but does not set the Is Virtual [virtual] field. I've added a business rule for that, shown below. Corrections & improvements are welcome.Business Rules > NewName: Discovery - KVMTable...
Hi All, I have given a user the following role: template_editor_group. They can create and edit templates but certain fields are missing. For example:
Here is my scenario. We have multiple devices with both port 22 and 161 open. I have my Port Probes classification priority set to scan for snmp first and ssh second to prevent devices for which we have no credentials from start loggin authenticati...
Hi All, I think I've read just about all I can find regarding these errors & am a bit stuck/confused. I have a handful of Cisco devices across our datacenters that seem to be exhibiting similar "failures" during discovery. Based on what are netw...
To discovery SNA and NAS storage devices: What is the SMI-S provider to collect SAN and storage information. Is there a list of SMI-S provider/application available for each storage type? Does ServiceNow provide the list of supported SMI-S provide...
Hi All, I have a weird issue regarding IP switch discovery. Hope I will find out solution here. We are able to discover the IP switches with all relevant information. But for few of the Switches , it is creating a CI with all information except name(...
My requirement is to pull the Icinga alerts. Does anyone know the API details to fetch alerts from Icinga? Is it possible to edit existing Nagios connector for this purpose?
Hello Everyone,I am unable to discover WAP devices. I had chat network team, they mentioned "ICNP credentials are require to connect WAP devices" but ServiceNow doesn't have ICNP credentials type. When I am using SNMP credentials, I am not able to di...
Hi Everyone, We discovered the azure components and need to create a service map. Have no idea how to proceed further!! if anyone did service mapping for Azure Environment please help me on this!! Thanks in Advance. Lakshmi
Hello I have a an IF statement in a workflow that checks for location of three different variables in a catalog item. However I am getting the following error (attached): Fault Description: org.mozilla.javascript.WrappedException:Wrapped conversionE...
Hello Guys,Seems to be some issue in email notification. this is how it looks, its send-ignored.I checked the error string and its blank.Email weight is 0User profile looks good.Email logs also not showing any reason why its skipped.What could be the...
how to assign incident particular assignment group, category and subcategory and priority through alert rule in event management. i have created Alert rule condition is when type is xxxx and severity is xxxxx incident needs to be create particular g...
We are planning to deploy CMDB / Discovery to our estate - One of the early phases will be the discovery for the CMDB - to do this we need to create "discovery accounts " on every server. This will take a long time in our compoany so I wanted to ki...
