What is best practice for ServiceMapping and update sets? Not all things are contained by update sets for ServiceMapping. Can some items be migrated via XML or will that cause more problem? Is recreating Business Service and Entry Point manuall...
Hi, I am trying to setup a business rule to auto add a user (Joe Smith) to a watchlist when the incident is assigned to the certain assignment group. This is what I have but it is not working. Also this should append the user not remove any exist...
Hi All, We use the date value of "updated" field (global) for reporting (e.g. Finding incidents that are open but haven't been updated in a month), but I need to retrospectively correct a field on thousands of records that has been calculating incor...
I have a excel file with the below info :Group NameUser nameUser idUser 1Group 11User 2group 22User 3group 33all the listed "users" and "group" are present in the user table and group table, ex(User1, user2, user3 are there in sys_user table and gr...
I am doing SCCM integration (2012R2) in ServiceNow. When I am getting data from SCCM & transform it into CMDB, Discovery Source is coming blank & Created By & Updated By fields are getting "system" value instead of User I am using for integration. ...
The warning as printed in the subject line is popping up in the Logfile section and related to Powershell / Wmi runnerIs this something related to shortage of resources on the mid server or is it just a setting which needs to be customized ?thanks Jo...
Is there a way to check if a port is open via a script? I just want to check if a custom port i have on my network is open via a workflow script.
Hi Guru's, Does anyone know what the performance capabilities are of a ServiceNow instance? i.e. How many concurrent users can login, log tickets at any given time? Is there any information out there regarding this
I've read through a few questions posted about avoiding iLO infterface discovery, which in our company should be fine, the networks for iLO (like BUR) are segregated and we exlude those networks from discovery.My quetion is, does anyone have experien...
Hi, I have a form with two list collectors. One is for adding group owners and the second is for adding group members. I would like the group members list collector to populate with what ever is in the group owners list collector. Is this possible?
I am working with a client trying to understand how CI's like network adapters and IP addresses get set to a status of "Absent" if they are not being scanned any longer. We used a windows server in the lab as our test subject. We discovered it. L...
Hi, I'm very new to the community and to Service Now Event Management. I'm building a Ruby script that will post events to my Service Now Event Management instance. So far I am successfully, at least it appears so, events. The Events show up in...
Is there a way to check if the form is completely loaded and all the UI policies are applied before user takes any action on the page. In one of the instance user is on very slow internet speed so while form is loading he take action and hit submit b...
We have an issue where in the fields are showing sys_ids instead of String value after the incident are closed.The value are showing as sys_ids for the users who are not admins.However, for Admins as well the list view also shows the sys_id and if yo...
Hi All,While working on some issue with network gear discovery, i got stuck on a point which is "How does discovery classify network gears?"...As far as i know, for Classification SNMP OIDs (sysObject ID OID) will be used and when there is a match,...
