Reporting - relative filter
Hello, Can someone point me to an explanation on the relative operator, when using date filter in reports?How can i use it and in which cases? Thank you!
Forum Posts
Is any one have any idea how to populate the full DNS name of device without modifying the global property to append the full DNS name with device.
Is any one have any idea how to populate the full DNS name of device without modifying the global property to append the full DNS name with device?I want to populate the full DNS name for some of the devices in a custom field.
How to get SOAP response status?
Hi All,I am working on one of the integration with third-party tool. For instance in case of SN Soap integration. When i invoke the web service and get the response can i figure out if that transaction was SUCCESS or FAILURE ? One way to figure out i...
Restrict access to some attachments in the sys_attachment table to a group
Hi, I have a before query business rule to restrict access to some incident to a group and that works great. Now I am trying to restrict the same group to see attachments of those incidents in the sys_attachment table. I have I do not know how to...
Document Management
I am trying create a new application based on the document management application and when I am go to look for dms_document to copy the application it is not in the choice list, anyone have any advice?
How to index a field in service now?
Hello All,I want to add a filter on the source field of the syslog table.I want to remove the unwanted logs and check only the records where the source field is script.How do I check whether the source field is indexed or not?Please help.
Create new field in task table
HI,I want to create new fields in task table. Reason is so that i can use in all other tables which is extending since almost all tables extends from task. But how do I create any new field in task.I went to tables & columns, task->edit table->inser ...
ServiceNow Bandwidth per User
Hi everyone,This week one of our customers in which we are implementing ServiceNow asked me how much network bandwidth does a service now user consumes in average.Do ServiceNow have this statistic?Thanks and regards,Felipe
Resolved! Please help me in configuring pop3 email account in service now, as I am new to setting up email accounts.
Please help me in configuring pop3 email account in service now.
Resolved! Popup form when we click Order Now
Hi Experts, When user click on order now,I need to show a POP up containing text with two checkboxes as one of the variable like: Please confirm by ticking the box that a) the Contact you entered is correct b) you have changed the Contact in order fr...
ITIL Process Question regarding incident closure
Good Morning, This morning we encountered a Priority 1 Incident for a whole office losing their network connection. The cause was quickly determined to be a broken UPS. Once they bypassed the UPS, the network connection issue was resolved and the ...
Resolved! Set closed date to current date when state changes to closed
This should be fairly simple but I can't for the life of me figure it out.We have a few custom applications with closed fields as well as closed state but unlike incidents the closed date doesn't get automatically populated when the state is changed....
Tickets being moved to different Assignment group
Hello.There has been an issue that has occurred twice in the last week and i was wondering if someone can provide any info on this:It seems that some user generated ticket, once resolved, are changed/ reassigned to a different Assignment group:, so l...
Resolved! Change category on bulk amount of tickets
Is there an easy way to move all tickets with one categorization to another and then remove the one category so that we can eliminate tickets being categorized two different ways for the same function?
Resolved! How to override only the field label in extended tables?
Hi,I guess it should have been provided from SNC, but i do not want to do damage to the table fields (project task, change etc)...How can I override only the label of a field which is derived from bigger tables (for example: short_description)?Thanks...
