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Resolved! Loading MIBs: am I missing something?...

Hi,  I'm trying to pull back additional Discovery data from some CI types via SNMP and it appears that the relevant MIB files are not included out of the box - one example is for a Nokia IPSO IP2450. So I found a MIB file on the OID View website ("NO...

IPSO-Serial-Number-XML.PNG
mark_savage by Tera Contributor
  • 4473 Views
  • 5 replies
  • 3 helpfuls

Resolved! List Report - Average the data

My manager was attempting to create a list report and when he was using it, the list had a bottom piece where it averaged out the values. However we have not been able to reproduce this ever since. I having included a screenshot and have attempted to...

ListReportAvgs.jpg

gs.minutesAgo with TZ consideration

gs.minutesAgo(-10) returns time in UTC format when used on a field in a template. It would be nice if there were some TZ consideration in a few new [period]Ago methods. Try these out in a date field on a template and apply the template:javascript:gs....

Can I create calculated fields on a Report?

I am trying to write a report where I return rows with number data fields. It doesn't matter from which table I'm getting the data, as this is a more general question.In any case, I would like to know if it's possible to do any of the following.1. ca...

ewilks by Giga Expert
  • 20999 Views
  • 13 replies
  • 0 helpfuls

Resolved! Self Service Permissions - see all tickets for company

In the past, we've had ticketing systems that allowed self-service users to be defined as "managers" which allowed them to see all incidents/requests opened by anyone in their company, rather than just their own.   We have a customer requirement to i...

kchorny by Tera Guru
  • 2721 Views
  • 6 replies
  • 2 helpfuls

Run remote batch file from Powershell

I'm working on a "Run Powershell" Orchestration activity where I need to run a batch file on a remote server.   The command line will be used to add users to our Good Enterprise server.   I can run the following command from the command line of the G...

Rick Mann by Tera Expert
  • 4723 Views
  • 2 replies
  • 0 helpfuls

Alert to Incident ratio report

Hi All, Can anyone please assist me how to pull the reports mentioned below from servicenowAlert to Incident RatioAverage Speed of Response for incident.Balance between opened and closed incidents per priority Balance between opened and closed ticket...

hemanth_ by Kilo Explorer
  • 2120 Views
  • 2 replies
  • 0 helpfuls

Resolved! Use javascript inside Jelly dynamically

I have 3 levels of dropdown, where each dropdown is based on the other, this is loaded via a <g:evaluate>, but I am having issues getting it the relation/reference to work when the user selects the first value.My HTML looks something like this. <sele...

Resolved! -Credential \$cred

Can someone please enlighten me on how to pass credentials to a custom PowerShell probe? It seems like I can create a PowerShell probe and add the above line to pass credentials at run time from the Credentials table.I looked at the Windows - MSSQL P...

Hide/Read-Only Slushbucket Filter

HI,The slushbucket that appears on clicking the "Edit" button in related list shows the filter that I have applied by personalizing the List Control.My requirement is to Hide the filter or make it read only so that no one can change the filter.How do...

Vendor table out of the box?

Is there any vendor table I can use out of the box? if not, I need to create this table.I want to create a field called: external_ticket_vendor in task.form, can this field be a reference to the vendor table?

sorensalte by Kilo Explorer
  • 4599 Views
  • 2 replies
  • 0 helpfuls

C# API Access Unrecognized message version

Adding some automation to how virtual servers are provisioned here and I noticed some odd behavior and am hoping someone can help me out.                         System.ServiceModel.EndpointAddress RemoteAddress = new System.ServiceModel.EndpointAddr...