Resolved! SNow Field by Field descriptions for Business and Applications Services
Is there a list that contains a description for the fields in ServiceNow as it relates to Configuration Management?
Forum Posts
Restart a workflow context without affecting other workflows running on the record
Hello there,I have a requirement to selectively restart a workflow context associated to an Incident record. This can be done by either restarting the workflow context or even by deleting & creating the workflow again. I can see from wiki and forums ...
Resolved! Processing duration field on Event
when i open events there is a field name "Processing Duration". what it is for and how it populates time?
How can I highlight a FIELD in list view?
Hi All,I want to be able to highlight a specific field in list view. I tried Defining field Styles and followed the Wiki Defining Field Styles - ServiceNow Wiki but it does not seem to work. I tried using javascript for the value field but still does...
MID server best practices - multiple environments
I have three ServiceNow environments, and I am wondering if the best practice (/what does everyone do?) is to have MID servers specific to each environment or MID servers that serve all environments - development, QA, and production.Right now we have...
It is not possible to register the instance you are on as a remote instance
Updated to Helsinki Patch 5 and now am unable to pull update sets from Dev Server. When pressing "Test Connection" am getting "It is not possible to register the instance you are on as a remote instance". Has anyone seen this error or figured thi...
Resolved! Report that shows all Change Requests that are in Change Approval State before a certain day and time.
Our company is changing its Change Management process and they want to deadline to be during the week on Tuesday at 12:00pm. Those changes will be approved by the change manager on Wednesday at 2:00pm at the Change Management Meeting. It needs to be ...
Convert cmdb_ci_service to cmdb_ci_service_discovered?
Before we enabled Service Mapping, we imported and manually created about 800 service definitions. We imported them to the Business Service [cmdb_ci_service] table. Much of the data entered are non-discovered information such as managers, owners,...
Does credential order or affility take presidence?
I have a situation where I am successfully discovering some switches and even though there is an affinity to an SNMP credential, discovery is still attempting to discover it first using my SSH credentials. I am assuming this is because SSH is turned ...
"No sensors defined" after result comes back from scripted RestMessage call
All,I can see my out/in responses in the ECC Queue to the execution of this script. var r = new RESTMessage('asdf', 'post'); r.setStringParameter('attributeName', 'asdf'); var response = r.execute(); However, the input queue entry always errors with ...
Resolved! Mass deletion of Records from Computer Table(cmdb_ci_computer)
Hi, Could any one please guide me on how to delete all records from cmdb_ci_computer table using Glide Record query?( I have tried using "Delete all Records" By going to Tables and Columns but it is not deleting all records at once.) Thanks and Reg...
We have 3 servers as part of our MFT (Managed File Transfer - FTP ). These three servers have to use a different port for SSH connections. Is there a way to manipulate the Port used by CMDB discovery to use a different port for just these three serve
We have multiple servers as part of our (Managed File Transfer - FTP ). These servers have to use a different port for SSH connections. Is there a way to manipulate Port 22 used by CMDB discovery to use a different port 2022?
Create Alert from Events Generated by Email
Hello! Here is what I am trying to accomplish. In this specific scenario I want an "Event" generated every time a email comes in with a system error. I then want to create an "Alert" on the 4th email that occurs in a 60 minute window. Here is where I...
Resolved! Anyone know how to get current instance in the Service Portal?
Looking for a way to get the current ServiceNow instance from the Server Side or Client Side in a Service Portal widget. We are building a mailto link and I want to grab the instance name and url for use with the mail to. Only way I can think of ...
Report Chart Labels
I have a request pending to update several charts on a dashboard homepage. I cant find any options or documentation related to chart labels or totals. Im looking for two types of labels that are pretty standard for most any reporting tool:1. Data lab...
