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Mid Server Questions

Looking for some do's/don'ts and advice on our companies situation relating to our instances and discovery.  Currently, only our Prod has a mid server/Test does not/Dev does not.   A third party/consultant setup the mid server for Prod and we have a ...

michaelrose by Kilo Explorer
  • 3370 Views
  • 3 replies
  • 0 helpfuls

Images are broken and all the Service Catalog icons are missing

Images are broken and all the Service Catalog icons are missing while I cloned the DEV from my PROD instance.Everything looks good in PROD but don't know why the DEV not picked up the images.  Anyone have any idea why it happened or experienced the s...

Jyoti36 by Mega Expert
  • 1424 Views
  • 1 replies
  • 0 helpfuls

Resolved! hasRole() says true for everything

On one of my test instances where I'm logged in as admin so I can execute code in the "Scripts - Background" window, I'm seeing odd results related to roles.   If I run this:   var user = gs.getUser(); gs.print(user.getFullName()); gs.print(user.getF...

grosch by Mega Expert
  • 7162 Views
  • 2 replies
  • 7 helpfuls

Resolved! Change field that discovery updates for location?

For reasons I can't go into we need discovery to no longer update the location field but update a new field called Discovered Location u_discovered_location.   I can't find the script I need to update.   Can anyone help me out?

date/time stamp for when a ticket is assigned

Hi,  We want to run some reports showing when tickets are assigned to a team or vendor however out of the box nothing seems to exist. Looking at the opened field on the incident form has javascript:gs.nowDateTime() How would I use that to have a fiel...

scottjus82 by Kilo Guru
  • 7337 Views
  • 4 replies
  • 2 helpfuls

Resolved! Filtering out SQL Server Express instances

Hi all,  I've been researching a way to filter out / ignore SQL Server Express instances when MS SQL Server Discovery runs.Some suggested this should be done under the Process Classifiers, but I don't think this is correct. I believe the probe for MS...

dmitrib by Kilo Contributor
  • 1801 Views
  • 4 replies
  • 0 helpfuls

Resolved! LDAPS certificate request

Morning all,  I am currently, what can only be described as, having a battle between our server team and the ServiceNow wiki/support in getting my LDAPS connection setup for authentication.  Following the wiki, Uploading a Certificate - ServiceNow Wi...

PeterWiles by Kilo Sage
  • 2605 Views
  • 4 replies
  • 0 helpfuls

Resolved! Running two SLA's at once

If anyone can point out a better way to search the forums for answers i would highly appreciate it!  In the mean time, I have an SLA starting off of my "Internal TTR" SLA which runs until i esclate to another assignment group which then pauses that S...

regizzle by Kilo Contributor
  • 4485 Views
  • 11 replies
  • 0 helpfuls

Max length of dictionary entry doesn't update properly

I'm having trouble updating the maximum length of field entries in my SN instance. The first time I make a change to the max_length of a newly created column, the change is reflected. However, every subsequent change is behind by an update. Here's an...

stopping by Giga Contributor
  • 1539 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to import Expense Lines

Hi Everyone,  I am trying to import Expense lines but I keep getting an error. The error is on the Source ID field. I can't figure out how to import to that, does anyone know how to do this  Thanks