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Service Mapping setup

Hello. I'm trying to setup Service Mapping on my instance. I have Linux Server which has a few monitoring system on Apache and MySQL server. After discovering of server I'm getting next result.I have created a new Business Service and select TCP Clas...

stryker129 by Mega Guru
  • 1403 Views
  • 3 replies
  • 0 helpfuls

Configure Discovery to stop after classifcation

In the documentation for creating a discovery classification.   It says that it is possible to configure discovery to not trigger the specified exploration probes:Triggers probesSelect the exploration probes you want Discovery to launch. These probes...

Kieren by ServiceNow Employee
  • 1779 Views
  • 4 replies
  • 0 helpfuls

Resolved! Use string filters in REST API queries

Hi,I am trying to filter the responses for REST query`https://XXXX.service-now.com/api/now/table/sys_db_object?sysparam_query=sys_nameLIKEDia`I read that the sysparm_query=column_aISNOTEMPTY would work. As documented in How do I filter empty rows wit...

srihari3 by Kilo Contributor
  • 12390 Views
  • 5 replies
  • 1 helpfuls

Add disk vs. increase disk size VMWare

We have recently installed VMWare orchestration on our development environment as a proof-of-concept to see if it something we want to use in our organization.One issue I am having is with increase disk space on a VM.   Today, you can invoke the modi...

Resolved! CPU counts - Please confim

Can someone confirm my comments below are correct?   If I am incorrect, can you please add comments?"CPU count" represents the number of CPUs (sometimes referred to as processors or sockets)."CPU core count" represents the number of cores per CPU.Thu...

ronlucas by Kilo Contributor
  • 2343 Views
  • 2 replies
  • 1 helpfuls

i have itil role but i can,t able to see reports(view/run) module

intial i can able to see view/run module i have issues i can't able to see the reports after saving also so i deleted the user preference the i faced a new issues i can;t able to see the reports application(view/run module) event still i have itil ro...

rakhi1234 by Kilo Contributor
  • 3232 Views
  • 7 replies
  • 1 helpfuls

Home page and URL needed

How do I create or get access to my home page url so I can send the url in email so my customers can click it and be lead right to it?

sarajanedw by Kilo Explorer
  • 3124 Views
  • 3 replies
  • 3 helpfuls

Resolved! CMDB populates CI name in lowercase

All, Our CMDB is being populated with the CI record in lowercase.       Is their a way that we can get the CI to discover in the proper case of how the device is configured?

KristyS by Kilo Guru
  • 2309 Views
  • 8 replies
  • 4 helpfuls

ServiceNow Integration with BigFix

Hello everyone, We are planning to integrate BigFix software data with ServiceNow discovered software data. Now, we need some guide lines on how to perform this integration so we can plan for the requirement. Response is appreciated.Thank you,Rajeev ...

Setup Event Management

I am a newbie in Event management and I can't understand how it actually works.I have a Linux-server and I'm trying to set up a monitoring of some services and availability of host. From my understanding: I need to create a new "Connector Definition"...

stryker129 by Mega Guru
  • 2241 Views
  • 8 replies
  • 3 helpfuls

Record not found

I have a user that has an INC0026951 in her groups open INC. However, when she tried to open it, she gets a "record not found" error. When I log in as admin to delete it, I can not find it, I get a "record not found error so I am not able to delete i...

nikki360h by Kilo Explorer
  • 5046 Views
  • 7 replies
  • 0 helpfuls

Asset Management of Cables and Adaptors

Hi,Does anyone have any experience or recommendations for how to manage items such as Ethernet cables, HDMI cables, HDMI > DVI adaptors etc.? We want to be able record how many we have and how many are in use and how many are in stock and where. We i...

hayleyw1 by Kilo Contributor
  • 2445 Views
  • 3 replies
  • 0 helpfuls

How to get a subflow return value

In my scenario, I have two workflow's (call them A and B).The main workflow,'A', calls the subflow 'B' (as a workflow activity). In the workflow activity where I call subflow 'B', I set the 'Map return value' to a variable that I created, called 'sub...

ty_roach by Tera Guru
  • 11063 Views
  • 3 replies
  • 0 helpfuls