Looking for some do's/don'ts and advice on our companies situation relating to our instances and discovery. Currently, only our Prod has a mid server/Test does not/Dev does not. A third party/consultant setup the mid server for Prod and we have a ...
Images are broken and all the Service Catalog icons are missing while I cloned the DEV from my PROD instance.Everything looks good in PROD but don't know why the DEV not picked up the images. Anyone have any idea why it happened or experienced the s...
On one of my test instances where I'm logged in as admin so I can execute code in the "Scripts - Background" window, I'm seeing odd results related to roles. If I run this: var user = gs.getUser(); gs.print(user.getFullName()); gs.print(user.getF...
For reasons I can't go into we need discovery to no longer update the location field but update a new field called Discovered Location u_discovered_location. I can't find the script I need to update. Can anyone help me out?
Hi, We want to run some reports showing when tickets are assigned to a team or vendor however out of the box nothing seems to exist. Looking at the opened field on the incident form has javascript:gs.nowDateTime() How would I use that to have a fiel...
Hi all, I've been researching a way to filter out / ignore SQL Server Express instances when MS SQL Server Discovery runs.Some suggested this should be done under the Process Classifiers, but I don't think this is correct. I believe the probe for MS...
Hi All,Can somebody help me how to replace values using regex
Morning all, I am currently, what can only be described as, having a battle between our server team and the ServiceNow wiki/support in getting my LDAPS connection setup for authentication. Following the wiki, Uploading a Certificate - ServiceNow Wi...
If anyone can point out a better way to search the forums for answers i would highly appreciate it! In the mean time, I have an SLA starting off of my "Internal TTR" SLA which runs until i esclate to another assignment group which then pauses that S...
Facts:1 - I have an Application (JIRA) that has NO ACCESS to internet nor ServiceNow instance. But it has access to the host where the MID Server is.2 - The MID Server has access to ServiceNow (as every MID Server) Communication should be: Applicati...
While we raise the incident through ESS and if we chose the Impact as 2 or 3. The Priority value is set to which is not even in the Choice list of Priority field.Once it has been set, the value cannot be changed to anyother value. Could anyone sugge...
I'm having trouble updating the maximum length of field entries in my SN instance. The first time I make a change to the max_length of a newly created column, the change is reflected. However, every subsequent change is behind by an update. Here's an...
Hi Everyone, I am trying to import Expense lines but I keep getting an error. The error is on the Source ID field. I can't figure out how to import to that, does anyone know how to do this Thanks
Hello,Actually I know that today we can create a module, on click which will give the all incidents or service request assigned to our groups like 'My group Incidents'. configuring a module on single table is possible. But I have one requirement ...
Hi, I am looking for a possible solution for populating a reference field in a form through a lookup select box variable in record producer. The value doesnt store but icon shows details of lookup select box passed from record producer.
| User | Count |
|---|---|
| 6 | |
| 4 | |
| 3 | |
| 3 | |
| 3 |
