I'd like to find a way to easily add a note, closure code, and then resolve multiple incidents at the same time...all with the same note & closure code. I tried following the SN Wiki for this, but am not having any success. Any assistance will ...
ANyone know how to change the Story Board Menu, This is for SDLC Scrum I need to add headers, See attached, There are 6 headers that are pulled from the story state, however our story state has more than what is there...Thanks JJ
I am trying to set up SN discovery within Eureka and I have assets on both sides of the firewall (internal and external) and want to know if SN can discovery both and if so, what should I look for to ensure I will get all assets?
Hi Everyone,I have read in wiki's 'Multi Tenancy and Domain Separation Options' article:'....some global properties, some global data and some global processes are shared across all domains (for example, the option to have the system "Remember me" on...
Hey all. Might be a silly question with an obvious answer but I post them all the time so here goes. I am creating a record producer for our new starter process and want the form to be ascetically pleasing (well as far as possible) so I have sectio...
Most of our support enquiries arrive by email, and are viewed by the support staff in the Activity Log section.This works fine when the email is mostly plain text, bar a corporate logo. But some clients send us notifications in the form of a pretty d...
Is there a way to export as XML a a transform map and the (related tab) that contains the Field Maps.
I am using developer instance for service now with Calgary release. I want to add search for incidents attachments. I added the attribute attachment_index=true to the system dictionary for the incidents table, but still i am not able to search the c...
I'm having trouble finding our terminals when doing a discovery on an IP range.Is it able to find these types of devices and list all their information as it does for PC's?
Hello,Is there a way to get the name, or sys_id of the document that is attached to a particular record?So far I only found articles asking if there is an attachment, or about how we can attach a document, but nothing about actually getting the name ...
Hi allwe have a need to generate a report on modifications happened to a certain field (of a CI class) during a certain time period. This information can be seen on individual CI record, but what we need is to generate a report on the whole CI class....
Hello all.My company has a need to set up logic to auto assign the assignment group based on the email the request was sent to.For isntance, if the email is sent to security@conns.com we want the assignment group changed to Security. If sent to our I...
Hello All,I have been working with ServiceNow for about four weeks. A lot of the CIs (94%) don't look like they have much value. When I click on the below CIs the vast majority just look like stubs with empty information. Is there a guide that ...
Looking to build a report (if there isn't already one available) that will show quantity of tickets assigned to me (incidents and tasks) per month so that I can see a historical trend. Any assistance provided will be greatly appreciated.
I know I am able to set up reports and add them to my homepage to view them. They update automatically and I can share them with other users. Can you please explain the purpose of using a gauge in reporting and why one would use a gauge instead of a ...
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