Welcome to Ask The Expert conversation.Join Aleck Lin and Amit Dhuleshia as they share with you Discovery troubleshooting and best practices. Each month a common issue encountered by Discovery customers will be addressed. There will be a brief presen...
Hi I'm new to ServiceNow and today I'm trying to create tables in the Berlin version. I'd like to use ServiceNow tables to store my structure as well as data. I've used regular MySQL tables in the past, but here (in the Berlin version), I can't find ...
Hi,I have created a u_type field on the a reference table, I have then added Reference qual:typeCONTAINS......... which works fine and only displays the values in the reference field where the type is as specified, however, I would like to say typeD...
We just moved to Eureka. To add a vendor contact name, it seems we need to have "Vendor Performance" activated. Is this correct? Thanks.
Hi all, I'm setting up gauges for ITIL users at my organization. Basically, I've created a report from the TASK table so they can see Incidents and Requested Items that are assigned to a group but not a specific individual. The feedback I've receive...
I'm interested in knowing how your servicenow admins are tracking who is making changes to your production instance. We are running into a problem were defects are popping up on items that were working fine. We are on schedule where we only push ...
I have created a scheduled report and attached few excel files to it but when I executed the report recipients are not getting any attachments..mails sent without attachment?Does any one come across this issue before?
Hi Everyone,I want to know performance of ServiceNow then is there any way in servicenow? Suppose i have written a business rule, client script and more script . so basically how we can measure the performance in respect of this script in servicenow...
Hi, I am new to ServiceNow and I'm just playing with it to see how it works. I have three questions: 1. Using this demo ServiceNow how do I create a new table or set up its columns? I read the documentation Creating a Custom Table - ServiceNow Wiki ...
We have a request to include a new phase in change mgmt. I don't see an option to create a change phase, how do I create a new change phase?
I'm trying to find out if there is a way to have the system automatically generate and assign tickets to my manager on a quarterly basis. I need the ticket to be auto populated with some basic text. Is this even possible? If this requires codin...
Discovery issue with classification, sysObjectID is not returned with SNMP Classify OIDs. I have an issue where I am not able to classify a network Switch (Message: Active, couldn't classify). Usually when I have classification issue with the networ...
Hopefully this is an easy one for someone. I added a URL field to my form for users to put specific web addresses (e.g, www.google.com). When they click on the URL, it is appending our instance name before the address (e.g, https://instancename.s...
I have a catalog item - ADD Disk - that is completely setup as a Catalog Task. New request is to make the item a change request instead of a task. Beyond changing the Catalog Task to Create Task and selecting CHG_REQuest in the workflow is th...
We recently spun off from another company and until all systems are separated, our service desk has some double duty. All of our employees at the new company are calling the new Service Desk but if they need something done that is still on the old ...
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