Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...
When we have incidents that happen at one of our data centers, the big question our organization needs to know is what applications are impacted by the outage. We have quite a bit of our service mapping done and discovery is auto populating the loca...
Hello friends, I'm struggling with a challenge here, we have ServiceNow Discovery and SolarWinds importing server information into the CMDB.I deactivated the IP Address from Identification Rule as it doesn't make any sense to use it, an IP may be ass...
I am working on the Maintenace rules logic to apply MM if a user raises a Change with affected CI's . I have tried the selected the CIs Affected[task_ci] table but I am not able to see all the below fileds to choose the filter condition .. I can only...
I have 2 rogue details tabs I can't close in the Service Operations Workspace. I deleted these 2 test incidents while they were on-hold, but now I can't close the tabs via close all tabs option or clicking on them. lose all tabs
I'm looking for the API documentation for SNC.ImpactManager(), particularly the implementation of getCisInActiveChangeWindow() How does this calculate the CIs to return?
Hi All,We have configured AWS credentialess assume role-based discovery in our environment using the master account.We are able to discover the VM instances for the AWS sub accounts but when we started validating with the AWS cloud team, we find that...
While I try to activate the plugin, I get a mail stating that 'Plugin was not activated'. What is the fix for this ?
Hi All, I am getting the above error, when I am trying to insert record into the custom tables extended from the Business Service(cmdb_ci_service) table. I have found the solution of updating Show counter in Number maintenance. But my doubt is, why i...
This one is still baffling me. The error while service mapping:The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern which is associated with t...
Discovery Admin Workspace some of the Tabs are not visible.
In the Discovery Admin workspace, iam not able to view some of the Tabs
In the Discovery Admin workspace, iam not able to view some of the Tabs
Hi All, I want to check whether the device is active or not using cmd command prompt. Please guide step by step. Thank you in advance.
Hello Everyone, Would just like to check with you guys if ServiceNow can discover "Automatic Transfer Switch" using. I did try to check for the table (cmdb_ci_ats_power_eq) in the SNMP classifier, but unfortunately the drop down menu doesn't show up ...
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