internalid field for the message_key
We need to update the event rule for LogicMonitor to use the internalid field for the message_key
Forum Posts
Solarwinds service graph connector - stacked switches
Hi community - I recently implemented the SolarWinds Service graph connector but am seeing an issue with Stacked switches. It seems that only one of the nodes in the stack is in the import set. It is usually the master or one slave but there is alway...
Set cmdb ci attribute based on discovered mid server
What is the best way to set a custom field on the cmdb_ci table based on the processed mid server? I am leaning towards setting a "Set Parameter Value" step at the discovery pattern. Are there any other ideas? I cannot do a business rule, it has to b...
How to create de duplicate template for remediate duplicate tasks
Hi All,we wanted to automate the de duplication tasks, so we wanted to create de-duplicate template for remediate duplicate tasks if windows server and Hyper V server having same name.
how can i change the url id in employee center catalog item?
https://dev292236.service-now.com/esc?id=sc_cat_item&sys_id=7198552237b1300054b6a3549dbe5dea i want to change the id. i want catalog item should be open in another id. is it possible n employee center
Discovering AWS Fsx NetApp ONTAP FileServers
Hello Community, I am looking to implement a solution for automatically discovering FSx for NetApp ONTAP file systems within AWS whenever they are created, updated, or deleted, and subsequently auto-updating this information in the CMDB tables that a...
Update incident record through api
Hi All, I have requirement that in Incident table if channel is phone, Category is hardware / software and sub category is Email/IP address then record must be updated successfully Otherwise it should through error response. Please help me with the ...
IP Based CI Discovery in Azure and AWS
Hi All,I recently configured a mid server in Azure (Azure registration was done earlier to discover cloud resources). I am looking to discover CIs using IP based discovery within Azure.I just ran manual discovery on one of the Azure subnets and it di...
How to stop users to do not create the Change schedules?
Hi All, How can i restrict the users or hide the New button for specific users or role, so they do not create the Change schedules?
Pattern based ACC discovery
Hi all,As the standard ACC discovery lacks retrieving version information from e.g. MS SQL server instances, we want to try to go enable Pattern Based discovery by the ACC. Has anyone tried this before, and are there any how to guides available? Or a...
Resolved! TCP connection information empty when Linux Discovery runs
Hello Everyone, When customer tries Linux Discovery using Sudo right, They found the content of TCP connection is empty on their host. All other information like 'running process' , 'installed software' properly retrieved. Anyone can advise what cou...
Missing metrics from ACC agent
I've installed and configured test MID server and a ACC agent, enabled "Linux* and PostgreSQL*" policies.MID server and ACC agent are "green" in ServiceNow, discovery works, Linux & PostgreSQL instance configuration items have been discovered success...
Could not update record through Rest API explorer .
Hi All,I am getting 422 service error while using PUT method on Rest API explorer for incident table.I have the below script in Scripted REST Resource table for the API definition. What should I make changes to get 200 success response to update th...
Discovery: Get-CimClass : A security package specific error occurred
Getting the above error when running discovery for a Windows server. We have verified the Windows password and the firewall team insists that nothing is being blocked between the MID server and the target server. However, we ARE able to properly dis...
Logic to build a solution that keeps the field blank/empty when CI not found
Hi Team , We have integrated Service now with one of the automation tool, during incident creation through automation when the CI is not found in CMDB table it currently creates the new Ghost CI record in the CMDB table , We need to build a solution ...
