Can we use shell scripts to identify Unix processes using discovery patterns ?

Need Alternative Methods to Exclude Specific Classes from Discovery

I need to exclude some classes during Discovery, or I need to abort the record insertion into the cmdb_ci table for particular classes.I do not want to deactivate the pattern steps or the entire pattern.Are there any other ways to skip specific class...

Service Mapping

I need document of creation for service mapping. Can some one assist on sharing the simple document for understanding and configuration. I have enabled the servicemapping plugin and tired to perform service mapping but it is not working from Mid serv...

Reporting: Dynamic filter for Updated field

I wanted to apply the dynamic filter for updated field.The requirement is:To  edit the "Updated Between" from my static date to Yesterday 18:30 and today 07:30. I understand that the following code would do this; however, I'm not able to find where I...

Related List condition on svc_ci_assoc for a report based on cmdb_key_value

Hi, our ServiceNow implementation includes an AWS integration and we are currently Tag based mapping. What I want to do is report on AWS CIs that have not been mapped to a Tag based application service. My plan is to build a report against cmdb_key_v...

SNMPv3 Trap collector

We are running into issues with setting up the SNMPv3 Trap collector on our mid server with AuthPriv Security level and we are not receiving any traps in our instance. We used the OOTB configurations and status is started, and we have an engine ID as...

Discovery of VOIP phones, Fax Machines, Teleconf equip etc.

Hi All,Has anyone used discovery for discovering VOIP phones, Fax Machines, Teleconf equip etc.?If yes what all information collected & how ?Thanks.sm

Cloud Cost Management (CCM / CI) - Error - Execution for Azure Balance Summary failed

Hello, After successfully connecting a Azure subscription to the module I am getting this error, despite following all steps listed here - https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/cloud-insights/concept/azure-cloud-i...

How to discovery an SAN switch

Can some one help me to discover with document of SAN switch discovery. Can we discover with SNMP v3 or is there any other separate procedure to perform the discovery

Auto remediation task from subflow raises with state Closed Complete or WIP

Hello Experts,We have created a subflow which create an auto remediation task on em_remediation_task table.What we observed is, tasks are getting created with state Closed Complete or Work in Progress. Ideally task should follow the stage and must ra...