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Can't deactivate the attachment on workspace

Hi all, I have tried many techniques to deactivate the attachment on my workspace, but dosn't works.For exemple I followed this article:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813805https://www.servicenow.com/community...

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MEZ1 by Tera Contributor
  • 226 Views
  • 2 replies
  • 0 helpfuls

Entity Filter New is ReadOnly

Hello everyoe we are trying to create new entity filters for specific entity types but when clicking new the form itself is read only, but it wasnt like this for others. We havent removed the roles or anything and the ones already created are editabl...

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Year on Year report on incident table

Hi All, I have a requirement to create a YOY report on incident table. Can anyone help me how can i create this report from the standard reporting or from some other way from Performance analytics.  

Aryan by Tera Contributor
  • 842 Views
  • 4 replies
  • 0 helpfuls

Discovering standalone ESX servers

Hello!!We are running discovery to populate our CMDB. We were able to discover ESX servers with vCenters. However the standalong ESX servers are not getting discovered. We have provided all credentials including root, but somehow the standalone ESX s...

ssuhail by Tera Contributor
  • 1872 Views
  • 5 replies
  • 0 helpfuls

Resolved! Ignore Alert Creation for CIs in Maintenance or Decommissioned

Hi, community!I would like to know if there is a native way in ServiceNow to prevent the creation of alerts for Configuration Items (CIs) that are under maintenance or decommissioned.If the only solution is to implement a Business Rule to abort the a...

kaiosilva by Tera Contributor
  • 673 Views
  • 2 replies
  • 2 helpfuls

Resolved! The link is too large on workspace

Hello all, I created a Business rule to set the value of URL filed on workspace application.My client said, the link is too large, and ask if it is possible de show freindly user link ?Thank you in advance for your propositions! The  

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MEZ1 by Tera Contributor
  • 495 Views
  • 6 replies
  • 0 helpfuls

os.linux.metrics-netstat-tcp

Compare the parameters, thresholds, intervals, etc between ServiceNow OOB check os.linux.metrics-netstat-tcp and the respective Sensu check metrics-os-linux-netstat-tcp-prod.  Correct any differences 

Anu_sha by Tera Contributor
  • 336 Views
  • 2 replies
  • 0 helpfuls

Reconciliation rules not working for Oracle DB discovery

Hello everyone, I'm having some issues with Database discovery on serviceNow, the Reconciliation rule for oracle instance isn't working, I can see the Oracle instance is duplicated (see screen 1) and I have this error message if I try the debug mode ...

devpc by Tera Contributor
  • 361 Views
  • 1 replies
  • 0 helpfuls