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Discovering AWS Fsx NetApp ONTAP FileServers

Hello Community, I am looking to implement a solution for automatically discovering FSx for NetApp ONTAP file systems within AWS whenever they are created, updated, or deleted, and subsequently auto-updating this information in the CMDB tables that a...

3nigma by Tera Contributor
  • 878 Views
  • 3 replies
  • 1 helpfuls

Update incident record through api

Hi All, I have requirement that in Incident table if channel is phone, Category is hardware / software and sub category is Email/IP address then record must be updated successfully  Otherwise it should through error response. Please help me with the ...

1_DipikaD by Kilo Sage
  • 1053 Views
  • 3 replies
  • 0 helpfuls

IP Based CI Discovery in Azure and AWS

Hi All,I recently configured a mid server in Azure (Azure registration was done earlier to discover cloud resources). I am looking to discover CIs using IP based discovery within Azure.I just ran manual discovery on one of the Azure subnets and it di...

Pattern based ACC discovery

Hi all,As the standard ACC discovery lacks retrieving version information from e.g. MS SQL server instances, we want to try to go enable Pattern Based discovery by the ACC. Has anyone tried this before, and are there any how to guides available? Or a...

Resolved! TCP connection information empty when Linux Discovery runs

Hello Everyone, When customer tries Linux Discovery using Sudo right, They found the content of TCP connection is empty on their host.  All other information like 'running process' , 'installed software' properly retrieved. Anyone can advise what cou...

Jae1 by Giga Contributor
  • 1496 Views
  • 3 replies
  • 1 helpfuls

Missing metrics from ACC agent

I've installed and configured test MID server and a ACC agent, enabled "Linux* and PostgreSQL*" policies.MID server and ACC agent are "green" in ServiceNow, discovery works, Linux & PostgreSQL instance configuration items have been discovered success...

Could not update record through Rest API explorer .

Hi All,I am getting 422 service error while using PUT method on Rest API explorer  for incident table.I have the below  script in Scripted REST Resource table for the API definition. What should I make changes to get 200 success response to update th...

1_DipikaD by Kilo Sage
  • 1844 Views
  • 17 replies
  • 0 helpfuls

Discovery機能の利用におけるMIDサーバパラメータの活用方法に関して(How to utilize MID server parameters in the use of Discovery)

コミュニティ参加者の皆さま お世話になっております。 Discovery機能の利用におけるMIDサーバパラメータの活用方法に関してご質問をさせていただきたいです。下記5種類のMIDサーバパラメータをデフォルト値から変更し、活用されている方はいらっしゃいますか?もしいらっしゃる場合は、どのような課題を解決するためにどのパラメータをどう変更された等のユースケースを可能な範囲でご教示いただけませんでしょうか。#Servicenow公式ドキュメントから読み解くことが難しい各パラメータの活用ユースケースを...