Hi, We have the de-duplication records getting closed automatically, but unable to find how exactly they are closed.Are there any scheduled jobs which reconcile the duplicate CIs and close the de-dup tasks? For some reason, I don't find any Scheduled...
Does ITOM Cloud Accelerate need Terraform mandatorily for provisioning?From below Image 1 - I understand that either you can use Terraform and then connect to cloud providers orDirectly connect to native cloud providers like azure, aws etc Form this ...
How to check if any form field is getting updated by integration or discovery or is it manually updated
Hi Guru! I have a requirement from our business who wants enrich the alerts with CMDB data after the alert binds a CI.For example, we would like to enrich the alert with the Support Group indicated into the CI impacted by this alert.I didn't found ho...
Hello Community, I've come across some puzzling behavior with the Asset/CI synchronization that I can't seem to trace, and I'm hoping someone might have seen this before. The Scenario: When an Asset's state is "In Stock," if we update the Assigned to...
Is there a documention on IVANTI integration to ServiceNow CMDB?
Hi, I am not familiar with mid-server errors please assist with steps on how to resolve the issues noted. The errors below if sorted will the mid servers upgrade? 1. when upgrading to patch 7a some servers upgraded, and some did not upgrade 2. It is...
Good afternoon all I would like to draw a report with all incidents opened and closed in the previous month. I can do that, but what I am battling with is how to I get older incidents that were logged earlier but closed in the previous month to also...
I am trying to use the new Alert Automation tools within SOW. When creating an enrichment rule I am trying to parse out the severity number value from "key": "Sev2"}],I am using (?:.*)"Sev(\d)"(?:.*) as my regexIn the UI is shows that its working Ho...
I need to discover certificates held at GoDaddy. While I work on getting the required API key, I went looking for a documentation describing how to use the pattern. As far as I can tell, simply adding a cert management credential is not enough, so I ...
Hi, How can I find the certificate renewal workflow, or any flows in Flow Designer that are used for Approval purposes, in the context of ITOM Visibility Certificate Inventory and Management? Thanks
We are looking at alternatives to gather information from devices, primarily laptops that are not regularly on the company network either in the office or via vpn. We have many users that work from home, so the devices are on the vpn sparingly, but w...
When trying to Test Account my Cloud Discovery Schedule, its showing this error:(See attached image)There was a hotfix for the script include DiscoverySensor (778011130a0a0b2500c4595ad1d1d768) "System Upgrades: glide-vancouver-07-06-2023__patch7-hotf...
Hi All, In Probe "Horizontal Pattern" under "Sensor That Reacts to This Probe" tab, the "Horizontal Discovery Sensor" is missing. There is no "Horizontal Discovery Sensor" in discovery_sensor list - it is missing. I see this error on simply creating...
Can anyone help me to find the ebook for CIS-Discovery? I am unable to find it in the on-demand course of CIS-Discovery.
