How to export records into excel from CMDB workspace?
Hi All, I want to extract the stale Ci's from the ServiceNow CMDB workspace into Excel, but i could not find any option? Can anyone help me on this?
Forum Posts
z/OS Server Discovery Capabilities
What configuration steps and changes are required in ServiceNow Discovery to discover mainframe nodes and running processes on z/OS servers?
Kemp Load Balancer discovery
Hi all, anyone come across discovering Load balancers for Kemp? We have been able to modify identification rules for load balancers class and the load balancer CI is now being created, but none of the related list records are being populated.ServiceN...
Discovering a Kemp Technologies Load Balancer
Hello All Does somebody already discovered a LB form Kemp Technologies? A customer has that stuff and till now we are not yet able to simply touch it by SNMP credential test The LB's manager is quite sensible thus we avoid to querying him too frequen...
Automated approach to map existing application services using tag based service mapping
We currently have around 2500 application services in the cmdb_ci_service_auto table.We've been using those app services across Incident, Problem, Change, etc. for the past 8 years. We now want to implement tag-based service mapping.We have a pretty ...
SCCM ResourceID Data Update
Hello Everyone, I'm facing a issue while importing data from SCCM to CMDB via SCCM integration using service graph connector.When records come from SCCM it gets populated in the import set table, and then when we transform it, the first step is to ch...
Container Start and End inside a Variable Set in Service Portal
Hi All,Good Morning ! Can anyone please help me on the below query ?I would like to layout my variables in a container with 2 columns , alternating sides however The container insider my variable set doesn't seems to work on Service Portal whereas ...
Difference between Initial Event Time and Event generation time in ServiceNow Event Management
Hi Team,For some of the alert in system we are seeing that the Initial Event Time and Event generation time is different. I got the basic difference from Google but what to know why this is happening as it is creating confusion for the users.Thanks,Y...
CI deleted by discovery
Hi guys need a little help here, I have the following scenarioAfter discovery runs, the CIs (class Kubernetes) are being deleted from CMDB, but they should not be, as they have changes or incidents related. Has anyone had the same problem? We are cur...
RMSOCK command running continually after disabling the System Property mid.sa.use_rmsock
After running discovery on an AIX server in our environment, the RMSOCK command starts along with the aix_netstat_command.sh script and remains active for several hours or even days.I did some research in the community and found article KB0869120. Th...
Resolved! Creating a Service-Aware, Process-Driven CMDB
When we first stood up our CMDB in ServiceNow, it looked complete. We had servers, network devices, databases, applications—all discovered, categorized, and catalogued. But it didn’t take long to realize something was missing. During an incident revi...
IRE on inbound web service
Hello ,I am trying to use IRE while inbound rest api transform for CMDB tables.i am using OOB cmdbtransformutil but having error and records are ignored. OnBefore transform script: Error Message Anyone encountered this issue? Any solution please rep...
Unable to delete record from Sys_object_source table
Hi all, I have a requirement to delete all the records in sys_object_source table where reference CIs are in Retired status.I am facing an issue while running below script in backgroundIssue- The below script does query the source record based on the...
IRE and Web Service
Hello everyone, The IRE works Only with a set of data source? I'm using a Inbound Web Service to create or update CI into CMDB, and I set discovery_source field with "WS" value. Do I use IRE API into scripted rest api? Otherwise, Do I implement all ...
No any credential is created for security device
Hi team, There is one change request where for one CI credential issue is coming, after discussion change owner confirmed that the mentioned CI is virtual appliance for security device and for that there is no any credential is created for this devic...
