Is it possible to correlate server and network, related alerts by using CMDB correlation in event management? The relationship is represented in the attached ImageIn my scenario:The server alerts are grouped as CMDB but IP switch (Network) creates ...
What is the benefit of using SLA in problem form? 1. On which state should I pause the SLA? 2. On which state should I complete the SLA?
Hi All, I have no experience on how application registry is working......Our requirement is that the external tool want to fetch the timeworked data from ServiceNow and store it to their tool. I have created a "Create an OAuth API endpoint for extern...
Where can i find these info?? Anyone help me on this.
Hello Friends,As part of the infrastructure team, we create\update VMs specifications like instance name, CPU, Memory, IP, ownership etc. For each respective change we create & update the VMware Virtual Machine CI manually. This incurs a lot of manua...
I'm trying to manage discovery of operating system user accounts from multiple sources (including the ACC-V agent). According to the documentation, the ACC-V Agent collects local user account data from the 'local_users.rb' ruby file and stores them...
Dear All, We are in a process to import Hardware Cis from Microsoft Azure through Service Graph connector. Connection was successful however not getting any data while running the imports. We followed the guided setup.Is there any additional step we ...
Hello Everyone;I am implementing a solution where any change (creation or update) made to a form section (sys_ui_section) in a specific CMDB CI class (e.g., cmdb_ci_server) and view (e.g., Default view) should be automatically propagated to all sibli...
I'm having trouble exporting a service map from one instance to another. When I export the service definition as a JSON file, the manual relationships I set up in the service mapping don’t appear. I also tried exporting the manual relationships and r...
I have a request from our hosting team that has been eluding me, How to Discover and Manage SSO Certificates from Entra ID (Azure). Is there any method in ServiceNow to do this? So far my searches and queries have yielded nothing on the subject.
Hi Team,I am trying to trigger a BR on a multisource data table when the discovery source is servicenow and updated field changes but I observed the BR is not triggering at all after the "updated"(sys_updated_on) field under multisource data table is...
Hi, we're in the process of implementing Certificate Inventory & Management.One big questionsmark for me is how we can automate the delivery of the generated Certificates. Does Certificate Inventory & Management support ACME as a Server, so that i ca...
I am using Tanium Service Graph connector, but I cannot tell what CI identifier was used to populate the CMDB, so I can't easily try to adjust the identifier rules.
Hello Expert. I have a query regarding Alert Flapping. I have requirement where requested to change in flapping config as image attached: Is this best practice to change and what are Cons and Pros if we change the properties values as above? We have ...
Manager from 24/7 team would like to have a report on the level of Alerts being resolved by users or automatically. But since Alert record is overwritten every time - either by an event or closed by user in incident - what is the best way/preferred ...
