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Reporting - Direct link URL to incident

Hello,In ServiceNow reporting, in the Incident table, I know I can choose a collumn named SYS ID (inc_sys_id), which together with https://xxx.service-now.com/task.do?sys_id=<Sys id of the Incident>,can create a direct link to that Incident.My questi...

emersonmede by Mega Contributor
  • 849 Views
  • 1 replies
  • 1 helpfuls

Dynatrace Service Graph Connector

We may want to use the Dynatrace connector in the future as a CMDB source, but haven't gotten full alignment yet. In the meantime, I'm trying to understand some of the details on how the information maps to tables. I have read the documentation, but ...

Azure AD Spoke- Add user to Group action is not working

Hi Team, We have setup the Azure AD connection and all, L'ook Up user' and 'Lookup group' actions are working fine, But getting below error when testing 'Add user to Group' action.====================================={"Action Status": {"code": 1,"mes...

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saranyavs by Tera Expert
  • 1931 Views
  • 5 replies
  • 1 helpfuls

Change Scheduled Job run as field to System Administration?

Hello All,I created some scheduled jobs and currently the run as field is showing my name , so as per Best Practice i want to change run as field to "System Administration" user account but the class filed of mu scheduled job records are different li...

Aryan by Tera Contributor
  • 2704 Views
  • 3 replies
  • 1 helpfuls

Resolved! Service Mapping and Discovery

Hi Everyone,Can anyone tell me the clear difference between Horizontal discovery and Top-Down Discovery and also what is the meaning of "Services"?ThanksSatish

ChittiS by Tera Expert
  • 1866 Views
  • 1 replies
  • 1 helpfuls

What is the purpose of the Feedback in Alert Grouping

Hi, When alert grouping occurs in Event management, in the Alert we have a Display name field called Feedback.The variable name is group.feedbackIt accepts:No FeedbackYesNo Is this field to specify if the grouping worked correctly?If it did a user wi...

George18 by Tera Expert
  • 850 Views
  • 1 replies
  • 1 helpfuls