Huaweir Devices Discovery/Integration
Hi All, Has anyone done the discovery of Huawie devices? Be it swtich, firewall, VM, Vsphere etc.. And has anyone integrated to their available solution to fetch the inventory and update in ServiceNow?
Forum Posts
Resolved! ACC-V Software metering - Osqueryd install script
Hi all, I am working on using ACC-V (Agent Client Collector) to get data on installed software usage and metering. Having addressed the pre-requisites I now need to install the Osquery daemon on a test laptop. I intend to use the script provided in...
Need Guidance on Service Graph Connector for Microsoft Azure
Hi Team, I am new to Service Graph Connector (SGC) for Microsoft Azure and would like some guidance to understand it better. Specifically, I am looking for: Step-by-step process to set up and configure the Azure connector in ServiceNow (from Azure ap...
MSSQL Namespace error
While working on discovery I am getting the following error message Error during execution of Windows command: executeQuery -Namespace root/Microsoft/SqlServer -Query "SELECT Name FROM __NAMESPACE" due to com.snc.automation_common.integration.excepti...
Attributes field in Reconciliation rules in IRE - does it actually work?
We're currently looking into IRE (Identification & Reconciliation Engine), to potentially replace some quite clever custom solutions we have developed over the years to do much the same thing as IRE. However I'm getting strange behaviour with the At...
Resolved! Certificate Authority - CSC - Certificate discovery
Hi All, Customer has moved from digicert to CSC which is a Certificate authority and we are being asked to discover certificates from CSC now. We need more understanding on what CSC is and does ServiceNow support this CA discovery and if not what ar...
In cloud discovery unable to select service account
Hi All, while creating cloud discovery, I'm unable to select the service account. It is showing error message as "Service Account "" is not Operational. Select a different account." The operational status of the account is operational only. Please l...
Show a user's CI history
I can't believe we are the first with this business requirement but I couldn't find any related topics. The requirement: Provide an easy-to-use approach to show a certain user's CI history.Basically, itil users should be able to see (either from a re...
Resolved! Midserver and ServiceNow Instance communication
Hi, I am deploying a ServiceNow midserver as part of my CMDB project. I am being asked for different ways to secure the communication between Midserver and main ServiceNow instance in the Production instance. Is there any other way than Add SSL Certs...
Resolved! Preventing Alert Grouping from Breaking When Updating Severity to “Clear” in Event Management
Hello, In Event Management, when using an alert correlation rule, I notice that if I update the Severity of a grouped event to “Clear,” the grouping is broken and the records are split back into individual alerts. Is there a configuration option to k...
Unable to discover SNMP Fortinet Firewall Device (Forti Analyzer)
Hi All, I'm currently facing an issue with ServiceNow Discovery for Fortinet Firewall Device. While the discovery process is working until classified however CI is not getting created. At first, after running Discovery, I was getting "Active, couldn'...
Resolved! ServiceNow Discovery: A Formal Business Case Study of IT Transformation
ServiceNow Discovery: A Formal Business Case Study of IT Transformation Executive Summary This case study examines how a leading enterprise leveraged ServiceNow Discovery to achieve operational excellence in IT asset management and configuration cont...
Update company on Ci Table
Hello All, I am working on requirement where I have to Update Company field on of Ci table based on Tags and location. I need to write an Before BR, which will run on INSERT & UPDATE Operation.Condition is Company is EMPTY AND Class is SERVER or COM...
Resolved! Guidance on Printer CI Deduplication Issue
Hi Community,I need guidance on a scenario I came across.De-duplication tasks are being created for the Printer class, identifying duplicate CIs. Since the CI identifier is set to the Serial Number attribute, ideally no CIs with duplicate serial numb...
Managing CI Relationships in a workspace (Service Operations Workspace, CMDB Workspace)
We are currently pointing our users to their Application Service records to create relationships to their dependent infrastructure (servers, databases, etc). When looking at the application server records in either the Service Operations Workspace o...
