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Purpose is to show similar incidents to help agentswork on current incident. I have trained Similarity model on the basis of 'short description' and 'description' fields for incident table. I need to add an option here as similar incident' which shou...
I'm looking to map my SolarWinds application. It consists of a HA Pool with a Virtual IP, and 2 Servers. What I've Tried:Top-Down Mapping, but this appears to map only the Server which is expected. Manual Mapping, which is undesirable, achieves the ...
Hi All, I'm looking for some wisdom or other ideas I've been not thinking of. I have a Windows service account with local admin rights as well for interactive logon active and I don't have issues while login directly to the host I want to discover....
I have a situation where a connection has to be created from one server to multiple servers. The configuration file contains between 5 and 10 connections that are in the form of FQDN:Port. For example the file contains server1.my.com:443. ...
Hello, I'm implementing tag-based Service Mapping.However the CMDB already have some Application Services.Ans some Application Service do correspond to "about-to-be-discovered" tag-based services. When I click on "Map Selected", ServiceNow refuses to...
I have a ServiceMap which has DNS servers, below which I have NAT entries followed by the rest of the map. I want to understand how the NAT entries get populated in CMDB (cmdb_ci_translation_rule). In my instance I see they are discovered by ServiceW...
Has anyone worked on retrieving the local accounts from windows server. The accounts are non-human accounts which might be in active directory or created locally on the server to execute services for third party apps or local services on the servers....
Hello has anyone had any experience or luck in discovering IBM iseries servers using SSH ? We have SSH credentials and they work fine when doing a test credential to the IP of the server, however when doing a quick discovery or adding the IP to a dis...
Hi CommunityService Now platform offers the workspace "SBOM". In the SBOM workflow I can easily import SBOM (SPDX, CDX) either automatically or manual. But it is not possible to export an SBOM (structured format) or create an automatic Export mechani...
Hi All, We are planning to use Microsoft Certificate Authority (CA) certificates discovery but want to confirm if this discovers all installed and unique certs or just unique certificates from MS CA Server. looking forward for your inputs. Regards,Ha...
Hi All, In Dependency View of a core switch, I'm able to see connected devices top to bottom and bottom to top. But when I open dependency view of an access switch from the core switch I'm viewing, I'm just seeing top to bottom but no bottom to top c...
i want to send approval again again on requested item untill the user manager is empty using flow service now
I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...
Hi All, Is it necessary to have discover "installed certificates" when we have unique certificates discovered via CA? When unique certificates are discovered via CA based discovery, will that also discover installed certificate in installed certifica...
Hello, In Event Management, when an alert is generated due to a threshold breach, I notice that even if an event with Severity = Clear is received afterward, the alert is not closed. Is this expected behavior?Do I have to rely on the IDLE time settin...
