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Hello all, I have encountered a problem while discovering printers in CMDB. Printers are not being discovered in the discovery schedule, whereas Quick Discovery finds and successfully discovers them. Can anyone help me understand this issue? Is there...
I am working with ACC-V (Agent Client Collector) to capture installed software usage and metering data. Having completed the prerequisites, I now need to install the OSQuery daemon for SAM basic metering and total usage on a test laptop (Linux and ma...
Hi Experts, I am trying to discover a storage device and I do see the classification is working as it is getting OID data. However, the device is not being created in the cmdb table. Error: Identification Engine: Discovery status is FAILURE, CI Type ...
HI team, I have a requirement to discover Aruba WAP. I assume to achieve this we would need to discover controller handling SNMP. Can anybody provide me with guidance on this. Any help is much appreciated.
We are attempting to configure event/alert management rules and actions for a particular monitoring tool. We have the events coming into ServiceNow and we have event rules being applied. On the associated alerts, we are seeing a behavior where an eve...
Name of the windows server is reflecting its IP address rather then the name of the CI, as checked same ip we are getting the correct name for the Virtual machine but the name is getting changed for the windows server .Cna someone help with the solut...
When I run Service Mapping, I receive an error with for entry point: Invalid identification engine payload of endpoint .
In Ask the Experts session - https://www.youtube.com/watch?v=ulwFn30wMrwat 23:00 min It is mentioned as - Use ACC-V for deeper insights, more granular data etc. Is that true?
In Service Mapping, which one of the following is true if a targethost is already discovered and in the CMDB?A. The host will be deleted in the CMDB and a new host recordwill created during Service Mapping discoveryB. The host will be immediately red...
Hello All,I have a requirement to correlate or group events/alerts based on their descriptions, provided they originate from the same location and organization.For example, alerts with descriptions such as "device down", "CPU high", or "memory high" ...
Hello Folks,Can anyone tell what is the difference between "Active" & "Alive" in the Discovering any Device across the customer environment.Thanks
I am working on Discovery Fundamentals, Module 9, Task #2: Create an Itunes pattern. I have done everything I can think of to do in the identification steps and I still get: "Did you check the steps in the identification section are configured and te...
Is it possible to use ML for Service Mapping in On-Premises ServiceNow Instance? Help me with any artifact that supports your answer. Thank you.
Hi, want to implement Autosys integration with ServiceNow to monitor Job failure, once job is failed at autosys event should be created in ServiceNow, please help with steps Thank you in advance
Hi Experts! We are currently migrating our VMs from VMware to Hyper-V and are testing the discovery of Hyper-V servers, associated VMs, and clusters. Our Hyper-V servers are hosted through System Center Virtual Machine Manager (SCVMM) on Windows Serv...