There are OOB Cloud Services Catalog items for AWS, Azure etc but it works via Terraform.Why so? Reason behind that? Does ServiceNow want to forcefully make customer to use Terraform to enjoy OOB items?What if customer is not using terraform or any o...
Looking for end to end flow diagram of how Cloud provisioning works in ServiceNow Cloud management application.Right from requisition, API call, MID server etc till provisioning and updates back to ServiceNow Architecture diagram is missing in docs.
Hello, we have a problem with OOB SG AWS key rotation setup: Exception occurred while rotating keys for SG-AWS-CredentialAlias-Org, Error Message: com.glide.script.fencing.MethodNotAllowedException: Function „setDisplayValue“ is not allowed in scope ...
Hello Community,I am getting the below Error message when I change the Log On As user from Local System Account to a New user.He has Log on as a Service.In the Wrapper_override, I have mentioned, wrapper.name = snc_mid_rn_midwrapper.displayname=Servi...
Hi, We have the de-duplication records getting closed automatically, but unable to find how exactly they are closed.Are there any scheduled jobs which reconcile the duplicate CIs and close the de-dup tasks? For some reason, I don't find any Scheduled...
Does ITOM Cloud Accelerate need Terraform mandatorily for provisioning?From below Image 1 - I understand that either you can use Terraform and then connect to cloud providers orDirectly connect to native cloud providers like azure, aws etc Form this ...
How to check if any form field is getting updated by integration or discovery or is it manually updated
Hi Guru! I have a requirement from our business who wants enrich the alerts with CMDB data after the alert binds a CI.For example, we would like to enrich the alert with the Support Group indicated into the CI impacted by this alert.I didn't found ho...
Hello Community, I've come across some puzzling behavior with the Asset/CI synchronization that I can't seem to trace, and I'm hoping someone might have seen this before. The Scenario: When an Asset's state is "In Stock," if we update the Assigned to...
Is there a documention on IVANTI integration to ServiceNow CMDB?
Hi, I am not familiar with mid-server errors please assist with steps on how to resolve the issues noted. The errors below if sorted will the mid servers upgrade? 1. when upgrading to patch 7a some servers upgraded, and some did not upgrade 2. It is...
Good afternoon all I would like to draw a report with all incidents opened and closed in the previous month. I can do that, but what I am battling with is how to I get older incidents that were logged earlier but closed in the previous month to also...
I am trying to use the new Alert Automation tools within SOW. When creating an enrichment rule I am trying to parse out the severity number value from "key": "Sev2"}],I am using (?:.*)"Sev(\d)"(?:.*) as my regexIn the UI is shows that its working Ho...
Hi, How can I find the certificate renewal workflow, or any flows in Flow Designer that are used for Approval purposes, in the context of ITOM Visibility Certificate Inventory and Management? Thanks
When trying to Test Account my Cloud Discovery Schedule, its showing this error:(See attached image)There was a hotfix for the script include DiscoverySensor (778011130a0a0b2500c4595ad1d1d768) "System Upgrades: glide-vancouver-07-06-2023__patch7-hotf...