Resolved! Agent Client Collector installation on mac devices
Hello folks, Can anyone provide me step by step configuration of agent client collector on MAC devices.Any quick help is appreciated. Thanks,Pranita Bahuguni
Forum Posts
Resolved! Load balancer services being set to absent
Hi,Since about a month ago we have an issue with some of the Load balancer services being set to Status=Absent. This happens to load balancer services (cmdb_ci_lb_service) that have not been discovered, which means to me that CI deletion strategy sho...
Resolved! Linux discovery and SSH Public / Private Keys
Hi, I am currently setting up the Linux Discovery, and we have opted to use the SSH Private Key, and I have received the pair, (both private and public key), I understand that I will add the private key in the SSH private Key within the credentials i...
Delay Incident creation via Alerts
Hello All,We create an Incident for memory depletion. This has led to many Incidents that auto-close themselves in less than 10 minutes (if the resources free up memory ), we receive an alert on stability which would resolve the incident. We are look...
Using AWS Javascript SDK
Hi everyone,Did anyone try to integrate SNOW to AWS via AWS JS SDK (https://github.com/aws/aws-sdk-js)? We have a task to automate AWS Workspace creation and preferred not to use AWS Service Management Connector for specific reasons. The idea is tha...
Agent Client Installtion on Mutliple Environments
Hello Everyone!! How can we implement the agent based discovery in multiple environments(Dev, Test, Prod) . Machines data should be populated in all of the three instances, How can we configure the agents.
Error in business service -Missing pattern-based outgoing connections from load balancer.
A business service created via HTTP(S) end point does not show a complete map and instead, the map stops post identifying the load balancer and throws the errorMissing pattern-based outgoing connections from load balancer. Please check the correctnes...
Resolved! Port requirement for ACC-V
Hi All, I need to perform ACC-V. Only need to open the 8443/tcp port for targer OS to MID server, right?No need for 443/tcp. Thanks.
How to configure the MID Server in Test instance Servicenow
After configure then validate the mid server in servicenow test instance but still is empty how to resolve this issue?
Resolved! How can I make use of behaviour in discovery schedule, can someone guide me the steps.
Can someone help me how i can use discovery behavior in discovery schedule.
Discovery Pattern - Map a value to a Reference Field
Hello Guys, I am working on a custom pattern and running into an issue. I can hit an API endpoint and return a string value for a device/hostname. I am then trying to map the returned value to a reference field to the cmdb_ci_computer table. I do rea...
How to connect servicenow ITOM with DB2(db2luw) on AIX/linux?
Hello. Has anyone connected servicenow ITOM with db2luw on AIX/linux? The content below is the 'IBM Db2 on Linux database discovery' section of servicenow ITOM, but I don't think I can do it according to that manual.https://www.servicenow.com/docs/bu...
Discovery is not able to pull the serial number for zebra model printers and from some firewalls
Hello Experts, Discovery is not able to pull the serial number for Zebra model printers and some other model firewalls. Is there any reason why there is no serial number being returned for only these specific models? Other than serial number, discove...
Resolved! I0.******* is not a reachable host (no response to target ports scanned by MID).
Received below error while discovered the devices Please tell me the solution ,also if want to check port open , kindly tell me how to check port open as am new to this module
Certificate Monitoring Self Hosted CA Discovery
I’m currently setting up Certificate Discovery in our ServiceNow instance and plan to use a combination of Port-based and CA-based discovery. However, after reviewing the documentation, it seems that only a few Certificate Authorities (Entrust, DigiC...
