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IT Operations Management

Prevent incidents before they happen and automate infrastructure operations with ITOM. Unify discovery, event management, and observability on the ServiceNow AI Platform to keep your services running and your teams focused on what matters.

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Online 05/19/26

ITOM AIOps: Better Together with Dynatrace

Online 05/20/26

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Featured What's new in ITOM for Australia: fewer operational blind spots, more operational AI

Without operational visibility and useful context, you're grounded On July 19, 2024, a routine CrowdStrike security update triggered what has since been called the largest IT outage in history — roughly 8.5 million Windows systems crashing simulta...

blog

Featured ITOM Visibility Resource Library

The ServiceNow platform is underpinned by a single architecture and a single data model. A single architecture means that all platform applications seamlessly work together and are enhanced by a set of core capabilities - such as workflow, integratio...

blog

Featured Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

blog
AIOps
Service Operations Workspace

Featured Solving Operator Burnout with Service Observability in ITOM

Please, No More Bridge Calls! Every operations team knows this scenario: A critical service incident occurs, triggering a 20-person bridge call, and then... > The cloud infrastructure team reports all systems are green in their monitoring tool. >...

blog
Service Operations Workspace

Featured Introducing ServiceNow’s Cloud Governance Suite with Cloud Workspace

In the ever-evolving landscape of cloud services, complexity is holding organizations back. Fragmented cloud adoption has led to compliance concerns, security risks, and cost inefficiencies. Enter ServiceNow’s Cloud Governance Suite (CGS) with Cloud ...

blog
Cloud Accelerate

Discovery Issue Getting error

MID Server mid.server.ServiceNow00001 is not a suitable MID because it does not have the following capabilities [{Capability: Nmap, value: null}]

Question

Alert Correlation Rule Not working for Flapping (reopend) alerts - Tag based alert Correlation Rule.

Hi ServiceNow Enthusiast,I have configured an alert correlation rule using Alert Automation in the Service Operations Workspace (SOW). The alert grouping is functioning as expected for newly generated alerts; however, it does not appear to work for ...

Question

Discovery - Process Classifier for .NET Application

Hi, I am working on an extensive Discovery project and one of my customers has queried why there is nothing in the cmdb_ci_appl_dot_net class. I was quickly able to ascertain that this is because there is no process classifier to launch the horizonta...

Question

ServiceNow Discovery

Model ID of the network device not populating correctly for the cisco catalyst devices . When I checked the xml of the device it was showing actual model id existing in 1001 instance from the entPhysicalTable but discovery is pulling from the first i...

Question

Need help in Nutanix Discovery

Hi Everyone while doing Nutanix Discovery Getting this in discovery logs No Nutanix Cluster is found , Pattern name: Nutanix Components, I have validate port 9440 is open we are using basic auth credential

Question

The system failed to create an inclusion connection from the CI error for Tomcat adn WebLogic

Hi Everyone,While building servicemaps for application running with Tomcat and WebLogic component,s frequently encountering the error "The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a conta...

Question
Service Mapping

Can I add a new tool tip to the business criticality and business service in dependency view

Can I add a new tool tip to the business criticality and business service classes in show dependency views.Here tool tip should be the Parent of the Business Service.

Question

Issue with Event Management Connector Instance Migration

Hi, When I'm trying to move the connectors that I created in Development instance, the connector instance is not getting captured in update set and While I'm trying to move that as xml I'm getting the url same as development.Please help me with this ...

Question

Committing Update Set with Data Manager Policies

Hi Team, I have created the Data manager Policies (i.e. Attestation, Archive, Retire and Delete) by navigating in CMDB Workspace>> Data Manager.All updates were captured in an Update Set. Today I committed those 2 update sets in Test Environment. But...

Question

The 2 AM Question: Australia innovations in Service Observability, SRM, and Synthetic Monitoring

It's 2 AM and something is wrong. You know this because an alert fired, your phone woke you up, and now you're staring at a screen trying to figure out what "wrong" actually means. The first few minutes follow a familiar pattern. You open the servi...

blog

IRE does not mark CIs as duplicate. No de-duplication task is created.

Here is the case: 2 CIs belong in the same Class (cmdb_ci_win_server)Same NameSame Serial Number and TypesSame MAC AddressSame IP Identification Rules checked.Glide properties checked.Inclusion rules (both Health and IRE) checked. IRE creates tasks ...

Question

Populating CI classes using integration HUB ETL

I need to populate two CI classes in the CMDB using data provided via an Excel spreadsheet. The client will supply values for the following attributes:1. VMware vCenter Server Object (cmdb_ci_vcenter_server_obj)NameIP AddressSerial NumberOS VersionIn...

Question
Service Mapping

Certificate Discovery Process For Internal Microsoft CA Certificates

Step-by-step method for discovering internal Microsoft certificates1. You need to select the certificates stored on the VM, and the VM's IP address should be discovered using either Quick Discovery or Scheduled Discovery. 2. Create a discovery schedu...

blog
Certificate Management

Resolved! Registration name while scheduling the CIS exam

I am planning to schedule the CIS DF exam with PearsonVUE.My name on my Aadhaar card is Baktavar Baba. While registering for the exam, should I enter First Name as Baba and Last Name as Baktavar?Earlier, my Webassessor profile had First Name: Baba an...

Question

How To: mTLS for MID Servers Running in Kubernetes

ServiceNow Community • Technical How-To Disclaimer This article is an independent community contribution and is not official ServiceNow documentation. It is provided as-is for educational purposes and does not represent the views of ServiceNow, Inc...

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The system failed to create an inclusion connectio...

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Committing Update Set with Data Manager Policies

yesterday

Dicscovery Source: ACC-Visibility is not populatin...

Thursday

Agent Client Collector Discovery

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Event Management - Connector Instance Values Setup

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Connect at events

ServiceNow Exchange: ITOM Academy

Online 05/19/26

ITOM AIOps: Better Together with Dynatrace

Online 05/20/26

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IT Operations Management

Hot Topics

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps...

Michael Hansen

Live on ServiceNow: Get Started ...

Lolita Honkpo

Earned, Not Announced: Why Customers Should Bet on Proof Over Promise

rahultripat

Solving Operator Burnout with Service Observability in ITOM

ParkerFromNOW

Get an advanced copy of the Service Graph CMDB for Dummies

Michael Hansen

ITOM Visibility Resource Library

sremerson

Stop Fighting Fires. Manage Alerts Autonomously With An Agentic Workflow.

Marcus Belvin

Getting Started

Welcome Guide

Quickstart Guide

Measure and Grow

Measuring Success

Product Docs

ServiceNow Exchange: ITOM Academy

ITOM AIOps: Better Together with Dynatrace

Resources

What's New Blog

Release Notes

Entitlements

Store

Related Products

ServiceNow Impact

Featured What's new in ITOM for Australia: fewer operational blind spots, more operational AI

Featured ITOM Visibility Resource Library

Featured Deep Dive: Copy/Paste APM Charts into Service Observability

Featured Solving Operator Burnout with Service Observability in ITOM

Featured Introducing ServiceNow’s Cloud Governance Suite with Cloud Workspace

Resolved! Registration name while scheduling the CIS exam

ServiceNow Exchange: ITOM Academy

ITOM AIOps: Better Together with Dynatrace

Let's connect together