Install status changing to 'In use' even after marking CI as 'retired'.

saikumar danget
Tera Contributor

‎08-19-2022 11:07 AM

Hi,

On windows server form marking install status field to 'retired' value but whenever discovery performs install status field changing to 'In use'. can anyone suggest how install status field value changing to 'In use'.

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4 REPLIES 4

emir
ServiceNow Employee
ServiceNow Employee

‎08-20-2022 11:04 AM

Discovery found the server on the network and is updating it. Is the server retired or not? Is it on the network?
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Rahul Priyadars
Tera Sage

‎08-21-2022 11:17 PM

This Means Discovery is Finding the CI on your network still - This is why its discovering the server and updating it.

This is expected behavior . Please make sure your Company's server decommission process is good to handle this as server is not retired still in CMDB you are retiring it.

Regards

RP

pratik0306
Tera Guru

‎08-29-2022 10:09 AM

if the device is no longer needed to be kept in commissioned state then move it to decommissioned/retired state and make sure the IP is excluded from discovery scan.

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Rahul Priyadars
Tera Sage
In response to pratik0306

‎08-31-2022 08:02 PM

Best case is- if any device is decommissioned then it should not be on network.

if the device is no longer needed to be kept in commissioned state then move it to decommissioned/retired state and make sure the IP is excluded from discovery scan.---> This will keep ur CMDB and Discovery data clean but at enterprise level a decommissioned server is still available on n/w .:-)

Regards

RP