Prevent All Members of Group from Receiving Email Notification

esioson
Tera Contributor

Hi there:

 

Currently, if an Incident is assigned to a group, all members of that group are notified.   Is there a way to NOT have the email be sent to all members of the group?   I know that I can assign an email address to the group, however, my groups have individual users in it.   By default when their group is assigned a ticket, the notification will go out.   I am not sure if there is a way to suppress this.

 

I still need people to be members of a group, but, not sure if I can suppress notifications going to this group.

 

Thanks,

Ernadel


1 ACCEPTED SOLUTION

jbremer
Mega Guru

If there is a specific group that you don't want to be emailed but others that you do, set a filter on the email notification(s). That's what I have done. You find the email notification(s) that could behave this way and then add a filter:



Assignment group (IS NOT) group name.



If there is more than one you add an OR filter and keep adding groups until they are all listed.



Works great for us.


View solution in original post

2 REPLIES 2

Mike Allen
Mega Sage

You can comment out the line in the incident events that applies to the group.   If no event fires, no email is sent.



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jbremer
Mega Guru

If there is a specific group that you don't want to be emailed but others that you do, set a filter on the email notification(s). That's what I have done. You find the email notification(s) that could behave this way and then add a filter:



Assignment group (IS NOT) group name.



If there is more than one you add an OR filter and keep adding groups until they are all listed.



Works great for us.