Prevent All Members of Group from Receiving Email Notification

[esioson]

Hi there:

Currently, if an Incident is assigned to a group, all members of that group are notified.   Is there a way to NOT have the email be sent to all members of the group?   I know that I can assign an email address to the group, however, my groups have individual users in it.   By default when their group is assigned a ticket, the notification will go out.   I am not sure if there is a way to suppress this.

I still need people to be members of a group, but, not sure if I can suppress notifications going to this group.

Thanks,

Ernadel

[Mike Allen]

You can comment out the line in the incident events that applies to the group.   If no event fires, no email is sent.

[jbremer · Accepted solution]

If there is a specific group that you don't want to be emailed but others that you do, set a filter on the email notification(s). That's what I have done. You find the email notification(s) that could behave this way and then add a filter:

Assignment group (IS NOT) group name.

If there is more than one you add an OR filter and keep adding groups until they are all listed.

Works great for us.