There have been discussions held with respect to Catalog Item Designer usage. Some companies have found this tool quite useful for its operations, whereas others struggle and cannot make the public embrace the concept and get Service Catalog developm...
We recently revamped our effort to improve employee onboarding and our BL wanted to use the order guide and allow users to select quantity of certain items based on the no_quantity checkbox on the catalog item. Initial attempts was to use the Cart Bu...
I am new to ServiceNOW community and here is my first article related to service catalog. Did not find an exact article on this topic so thought to write one up. Please share your feedback. Thanks! Recently had a requirement on service catalog where...
in order to pull the proper data reflecting incidents closed without attached KBA please see details below; Select the table name as "Incident" in report and in filter, do changes in Related list condition. Select table as "Attached Knowledge" and se...
Issue: LDAP "Test Connection" and "Browse" features can timeout, and LDAP Monitor may show Connection Status as Not Connected, due to running at Standard(2) MID Server priority - Did not get a response from the MID server after waiting for 55 seconds...
I think that this experience is worth sharing, so I am writing it down for everyone. Most of you might already know this, but this is for those few who doesn't. I was working on the flow designer, for a client requirement(service catalog). I had to p...
Hi,I would like to create a relation which is highlited in the colour yellow on like REQ = REQ0000001 on REQ table and Task TableCould you provide ne how to create a relation on Both REQ table and Task Table.Thanks,yashwanth @asifnoor could you hel...
Service Operations Workspace ServiceNow Service Operations Workspace is an essential catalyst for driving a unified Service Operations strategy. It provides a single pane of glass for both Service Agents and Operators, enabling a seamless flow of in...
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; }var Priority = g_form.getValue('priority');if(Priority=='3') { g_form.getElement('state').setStyle({color:"green"}); } else if(Priori...
Client Script How to Change the Background Color for Priority in Incident :- function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading) { return; } //Type appropriate comment here, and begin script below if(newValue ==...
Migrating from your legacy ITSM system to ServiceNow ITSM can be both an exciting opportunity but also present a range of challenges both technical and with people/process. It's a chance to leave behind old working practices and really challenge the ...
Recently I was tasked with setting up on-call for a record beyond the incident table. Most of work needed to accomplish this was straight-forward (scratch that … let’s say manageable. Can we please modernize on-call? Those OOB workflows are a tangled...
script: padleft function - Pad a number to two, three, four digits with Javascript Como preencher um número com zeros à esquerda Como rellenar con ceros a la izquierda function padleft(strPad, intSize) { var s = String(strPad); while (s.length < (...
Scenario: There are two tables Books and Bookstore. Bookstore contains Store Name, Owner, Location and reference to Books table for Available books. We need to calculate & update the total price of selected book's and that should reflect in Service C...
This article is to trigger approvals for selected CIs from variable and create tasks only for the approved CIs Step 1: Workflow activity: Approval User, in case of group use Approval group and set the getValue appropriately answer = myScript(); func...
To configure the search for a reference variable on a catalog item based on two columns. The following steps are required. For example, search a product with a name or number. This can be achieved by adding below line of code in variable attributes r...
Below are the issues to be aware of in Service Portal after Rome upgrade: After upgrading to Rome, whenever a category is selected in the Service Portal, the list of catalog items displayed is not updated, despite the URL being updated to the sys_id ...
Issue Client side UI Actions are not supported on the Service Portal: https://serviceportal.io/docs/documentation/form.md UI ActionsAll Server-side UI Actions are supported, with one important distinction - setRedirectURL() operations are ignored, du...
There is a proposed solution to fetch the details of a location record suce as latitude,longitude,timezone,offset etc based on the address fields such as street,city,country in servicenow. This requires the Google API which needs a google key to gene...
Requirement : Implement User criteria for the choice list variable in the catalog item and not for the entire catalog item. Based on the logged in user's Region/Country/Location/Groups , a particular choice in the choice list variable should be made...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
