ITSM articles

Place an order for Order Guide automatically Using Business Rule.

Scenario : When new employee is hired, automatically requests are created for necessary items for new joiner. I have created a BR on sys_user table when user is created and type is new joiner the order guide request will create automatically. Conditi...

ITSM Entities: Giving External View Permission in CSM - ACL Configuration

Hi All, ITSM Entities: Giving External View Permission in CSM (ACL Configuration) is available on NowCreate! Summary: ITSM entities (Change Request, Problem, Request) are designed to work for internal users. The purpose of this document is to detail ...

Work Scheduler extension points in Workforce Optimization for ITSM

This is supported in San Diego and Tokyo releases. Before you begin: make sure your application is in sn_wfo_work_sched scope. Work Scheduler Extension Points Extension Point Name and Description 1. sn_wfo_work_sched.WorkItemRecommendation...

The Magic of Automation: Why Should You Import Data to ServiceNow ITSM?

According to the statistics, more than 90% of small and mid-sized businesses use IT solutions for communication, over 80% for internal management, and over 40% for sales. That is, companies use a range of apps that must be managed here and now to avo...

ServiceNow Interview Questions and Answers in 2021

If you are in search of frequently asked ServiceNow interview questions, then this blog is just for you. We have gathered group questions by covering all the essential areas of the ServiceNow platform. Whether you are a fresher or an experienced c...

Business rules / O que é uma Business rules - Regra de negócio? Como ela funciona?

Business rules / O que é uma Business rules - Regra de negócio? Como ela funciona? Figure 1: "A business rule is a is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Use busin...

How to fetch other details of the Requestor, when I select the requestor in a catalog item

While replying to queries from users, I came across a common question which many user ask specially when they have started their ServiceNow journey and Service Catalog is the first thing they get to work on, that is How to fetch other details of t...

Take Problem Mgmt to the next level

This gives an overview of how you can take Problem Mgmt to the next level by handing off to the Continual Improvement Process in ServiceNow. The idea.. Reactive Problems: Stem from incidents that already occurred, impact was already felt. Generally...

Service Catalog \ Request Mgmt Maturity Model

Not sure if anyone needs this but I thought I would share. This is my ITSM Request Mgmt maturity Model. I have two views of the same model to make it easier to understand. Hopefully this can help others understand where they are and where they want t...

Managing Space and Power of Server Racks

Do you currently manage space and power capacity for your server racks in ServiceNow? If your answer is no or you can't answer this question I highly suggest you continue to read this article and watch the video. ServiceNow offers a variety ways to...

JavaScript for ServiceNow development

I came across a good website where a beginner can get a good content for Javascript before going for ServiceNow development. https://www.codecademy.com/learn/introduction-to-javascript Some of the part (projects and assignments) are paid one. But one...

Teams Integration with Incidents - Start new chat from Incident form using Microsoft Deep Link and UI Macros

Hi Folks, I've done some research and looked into adding a UI Macro button onto our incident form for our technicians to start a new Teams chat with that specific caller. I drew information from a previous post on the community. I'll walk you throug...

Validate Email ID

Validate an Email ID using Regex ? There are many articles already posted on this by Nishat, Ankur etc. I am trying to recollect the things and put it in a manner so that one can directly use it without any hassle. 1. Using inbuilt Regex option in Se...