ITSM articles

Can we use Mailing list address in the OOB Email field in sys_user table?

How to Enable Next Experience UI (Polaris) in the ServiceNow - Tokyo Version

Step 1. Make Sure your personal developer instance is in Tokyo Version. Step 2: Navigate to sys_properties.list and set below properties to true *glide.ui.polaris.experience - true*glide.ui.polaris.dark_themes_enabled - true After performing abo...

How to Enable Next Experience UI (Polaris) in the ServiceNow - Tokyo

Step 1. Make Sure your personal developer instance is in Tokyo. Step 2: Navigate to sys_properties.list and set below properties to true glide.ui.polaris.experience - trueglide.ui.polaris.dark_themes_enabled - true After performing above steps w...

#BuildWithAES: One Stop Solution for Business Owner

Hello Team, As part of #BuildWithAES Challenge I have designed an application which helps to the Business Owners to know their Business status(this specific application designed only for hotels but this idea can be extend to other businesses as well...

Replicate choice field on Workspace modal with g_modal

Hi All!Since I didn't see any articles about replicating choice fields in a client script g_modal, I thought I'd make this after my efforts succeeded!You'll need two things for this 1) AJAX Script Include 2) UI Action with Workspace tickbox enabled A...

Conditional Scheduled Report to run only on certain days and certain times

FYI, In Orlando, Glide classes such as GlideDate, GlideTime and GlideDateTime are no longer working on a conditional script in a Scheduled Report. Knowledge Article from HI: https://hi.service-now.com/kb_view.do?sysparm_article=KB0827366 So, the work...

#Best Realtime scenario GlideRecord Recursive issue while update script due to other business rules and fix.

GlideRecord - Recursive Issue found and fixed. ServiceNow Scheduled Jobs with real time scenario #scenario: Run a job to check all the groups for inactive manager (user who left the organization) and change the group manager to user - manager.

What is required to implement Continual Improvement Management as a core component of your digital transformation

It's not often that we have the life changing “Eureka” idea that is truly a game changer. More often than not its smaller, incremental improvements, to an existing product and/or process which when added together with others really do drive things f...

How to Plan Your ITSM Data Migration to ServiceNow?

Powering your support team with help desk software is a great idea. Sixty percent of high-growth customer service teams use a help desk platform, like ServiceNow. If you want to know how to migrate help desk data to ServiceNow, read on. Top ways to r...

Rudimentary Things to Remember – Topic 2

Hello Folks, In the series of articles, I will share some of the things which helped me to use the resources optimally. Go through the below article to find out and have your suggestions if any in the comments. Topic 2 : Avoid Conflicts during Depl...

ServiceNow Task on Business Rule

Business Rule Task 1 1. Create a table called 'incident_temp' with below two fields Incident Number Short Description2. Create a business rule, this should execute only whenever any new incident created on 'Incident' table, 3. Create a new ...

Place an order for Order Guide automatically Using Business Rule.

Scenario : When new employee is hired, automatically requests are created for necessary items for new joiner. I have created a BR on sys_user table when user is created and type is new joiner the order guide request will create automatically. Conditi...

ITSM Entities: Giving External View Permission in CSM - ACL Configuration

Hi All, ITSM Entities: Giving External View Permission in CSM (ACL Configuration) is available on NowCreate! Summary: ITSM entities (Change Request, Problem, Request) are designed to work for internal users. The purpose of this document is to detail ...

Work Scheduler extension points in Workforce Optimization for ITSM

This is supported in San Diego and Tokyo releases. Before you begin: make sure your application is in sn_wfo_work_sched scope. Work Scheduler Extension Points Extension Point Name and Description 1. sn_wfo_work_sched.WorkItemRecommendation...

The Magic of Automation: Why Should You Import Data to ServiceNow ITSM?

According to the statistics, more than 90% of small and mid-sized businesses use IT solutions for communication, over 80% for internal management, and over 40% for sales. That is, companies use a range of apps that must be managed here and now to avo...

ServiceNow Interview Questions and Answers in 2021

If you are in search of frequently asked ServiceNow interview questions, then this blog is just for you. We have gathered group questions by covering all the essential areas of the ServiceNow platform. Whether you are a fresher or an experienced c...

Business rules / O que é uma Business rules - Regra de negócio? Como ela funciona?

Business rules / O que é uma Business rules - Regra de negócio? Como ela funciona? Figure 1: "A business rule is a is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Use busin...

How to fetch other details of the Requestor, when I select the requestor in a catalog item

While replying to queries from users, I came across a common question which many user ask specially when they have started their ServiceNow journey and Service Catalog is the first thing they get to work on, that is How to fetch other details of t...

Take Problem Mgmt to the next level

This gives an overview of how you can take Problem Mgmt to the next level by handing off to the Continual Improvement Process in ServiceNow. The idea.. Reactive Problems: Stem from incidents that already occurred, impact was already felt. Generally...

Service Catalog \ Request Mgmt Maturity Model

Not sure if anyone needs this but I thought I would share. This is my ITSM Request Mgmt maturity Model. I have two views of the same model to make it easier to understand. Hopefully this can help others understand where they are and where they want t...