Accept/Reject Incident

[dhruva]

Hello All

I have a requirement like accepting or rejecting a resolution via email for   incident   record? has anyone worked on it >? how can i achieve this ?

[Deepa Srivastav]

Hi Dhruva,

Use inbound email action for this.

http://wiki.servicenow.com/?title=Inbound_Email_Actions#gsc.tab=0
http://wiki.servicenow.com/index.php?title=Examples_of_Inbound_Email_Actions#gsc.tab=0
http://wiki.servicenow.com/index.php?title=Useful_Inbound_Email_Scripts#gsc.tab=0
http://wiki.servicenow.com/index.php?title=Defining_an_Inbound_Email_Action_for_Incidents#gsc.tab=0

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

[dhruva]

Hi Deepa

Is there a way to automate this . just by click of a button via a mail(like reject button ) can we generate this inbound action somehow so that the user need not have to send a email or reply.

[Deepa Srivastav · Accepted solution]

Hi Dhruva,

You can have this kind (shown below)   action in the mail and once user clicks in it reply will go and perform required action .

Will that work for you?

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

[dhruva]

Yes it will work . ,let me try this out

[dhruva]

can you please help me with the code that needs to be inlcuded in HTML where onclick of a button respective action needs to be taken ?