Accept/Reject Incident

[dhruva]

Hello All

I have a requirement like accepting or rejecting a resolution via email for   incident   record? has anyone worked on it >? how can i achieve this ?

[Deepa Srivastav]

Create a email script and include that in the notification 'What it will contain' tab. Hope that helps. Hit Like/Helpful as applicable.

Thanks,

Deepa

var watermark = email.watermark;

var from_field=
gs.getProperty('glide.email.notification.fromfield');

var
domain_value=gs.getProperty('test.inbound.email.action.maildomain');

var replyto= from_field+domain_value+">";

var ura="<strong><h4><a title='Approve'
href='mailto:"+replyto+"?subject=Re:"+current.number+"-
approve&body="+watermark+"'>Approve</a></h4></strong>";

template.print(ura);

[Phonsie Hevey1]

Thanks Deepa,

This works great!

Also I figured out from Stack Overflow that you can add a %0D%0A so that a line break appear in the email body when it opens e.g. to get two blank lines to appear use

<a title='Approve' href='mailto:"+replyto+"?subject=Re:"+current.number+"-
approve&body=%0D%0A%0D%0A"+watermark+"'>Approve</a>

Kind regards,

Phonsie.