Add Assignment group choice to Problem Form

David Santel · ‎01-21-2019

My assignment groups are not showing up for problems. How do I populate the same assignment groups for problem that i have setup for incidents.

Brent Sutton · ‎01-21-2019

Hi David,

There is a field called "Type" on the Group form. Press the security lock icon next to it and you'll see a search box. Type in "Problem" and then select to add as a group "Type". Press the security lock icon to close the type box then Save the group record.

Navigate to the Problem table and check if the group you just assigned the "Problem" type is now showing as an assignment group.

Brent

View solution in original post

Brent Sutton · ‎01-21-2019

Hi David,

There is probably a dictionary override that controls which Assignment Groups are shown. Take a look at the incident assignment_group dictionary override and recreate it for the problem table.

Right Click assignment_group label > Select "Configure Dictionary" > Scroll down to "Dictionary Overrides" related list > Review "incident" override and recreate conditions for problem override

Brent

P.S. If my suggestion helped then please mark as helpful and/or correct so other community members can benefit from this information.

David Santel · ‎01-21-2019

Can i get some direction on how to

look at the incident assignment_group dictionary override and recreate it for the problem table?

Help much appriciated

Brent Sutton · ‎01-21-2019

I just updated my reply above.

David Santel · ‎01-21-2019

Its already there and same as Incident.