Add Assignment group choice to Problem Form

[David Santel]

My assignment groups are not showing up for problems. How do I populate the same assignment groups for problem that i have setup for incidents. 

[Brent Sutton · Accepted solution]

Hi David,

There is a field called "Type" on the Group form. Press the security lock icon next to it and you'll see a search box. Type in "Problem" and then select to add as a group "Type". Press the security lock icon to close the type box then Save the group record.

Navigate to the Problem table and check if the group you just assigned the "Problem" type is now showing as an assignment group.

Brent

[David Santel]

That worked Brent thank you for your help!

David

[Brent Sutton]

Glad we got there David 🙂

Can I please ask that you go back and mark my answer as correct (rather than your own). That way other community members can benefit from the information and I also get credit 😉

Thanks,

Brent

P.S. If my suggestion helped then please mark as helpful and/or correct so other community members can benefit from this information

[BigMikeyVegas]

A. Are you using the out of the box Assignment Group field?

B. Did you add a type to the Assignment Groups that is being excluded currently in problem?

Can you expose the field and show us the dictionary?

[David Santel]