Add incident work notes and comments to incident task form and notification

[tmaxey1]

Good morning,

I have been tasked with putting the incident comments and work notes onto the incident task notification email. I found a script that I believe can be modified for the task, but I thought I'd see if there was a better solution out there in the community before I committed to this path.

https://community.servicenow.com/community?id=community_question&sys_id=4f8bc761db9cdbc01dcaf3231f96...

Thank you in advance!

Tyler

[RichardSaunders]

Hi Timmo, would this be the mail script?

[Community Alums]

Yes, you can put it in there. Alternately, you can do what is suggested in the accepted answer, as that effectively does the same thing. 

Tim

[kristenankeny · Accepted solution]

I would just reference via the available variables in the notification set up on the What it will contain tab - open variables, hit the + next to incident, then select Comments and work notes - this will automatically put it into the notification.

[tmaxey1]

I never actually considered that. Thank you!

[kristenankeny]

You're welcome!