Resolved! Catalog builder preview button
Hi,It seems that the preview button on Catalog builder does not appear for all users.is there a simple way to give access to it ? Regards,
Forum Posts
Steps to create a CR Pre-Approved Template
Hi Team, I want to create a change req pre-approval template, we are some req repeatedly with need approval so how can I create a CR Pre-Approved Template.thanks in advance.
How to add Schedule appointment in walkup portal not from esc portal.
Hell Team, When I visit walkup portal https://xxxxx.service-now.com/walkup , I can see only check-in, but I have a requirement, add schedule appointment slots option from walkup. if I navigate from esc portal I can see the schedule appointment optio...
converting request from incident using ui action
We have a catalog item for example 'request anything'. Manually to create a request for this catalog item after mentioning all the mandatory field details we need to click on 'proceed to checkout' and the need to click on 'checkout' to submit a reque...
Change request mandatory field while approving a request
Hi all,im currently working on a customized field requirement of a Change form.The conditions are 1) should create a new mandatory field and it should be editable to only certain group members only. (Created ACL for the same already) 2) In the Autho...
Resolved! Running a Report for Approval Requests
Hello Community - I'm stuck on a report that I'm trying to run. I need to run a report that shows Approvals that exceed a certain amount of time (in this case 48 hours [if feasible in business days]) after the approval is created. I was thinking I wo...
What would you consider to be the most important use cases for integrating ITSM with the CMDB?
Hi everyone!As mentioned in the subject of this post, I am curious as to what experiences you have had in integrating the CMDB with core suite of ITSM processes, and what were the use cases from which you have derived greatest benefits in your organi...
How to replicate Catalog Item Association on RITMs to Record Producers
Sorry if this is an odd question, but I'm trying to replicate the OOTB functionality through which a catalog item is associated to an REQ/RITM to Record Producers. Essentially, I have a scoped application table with several record producers and the a...
Resolved! 3rd party announcements in the change calendar
Hi all, I want to show maintenance announcements from 3rd parties in the change calendar, so we can judge if that maintenance is not in conflict with our changes.I receive the announcements in my email, and will add the text manually in ServiceNow (h...
new additional configuration on contextual search
I have a custom table which extends task table on my instance. I am trying to configure related search on that table and i want to include that table when searching in the related searches, but it is not available in additional resource configuration...
Issue with expense line sum in the related list in pm_project
Hi, I have a projects with expense lines populated and Expense lines are having amount $12, $20 etc..but the sum is displaying R$ xxx. How the SUM is calculated from and Please suggest how can i set the sum value same as expense line currency value(U...
should we configure for updates getting captured in sys_history table or not?
When updating a field in cmdb_ci form, it is not getting captured only when that field is disabled.the field is a check box which gets inherited from parent table record. it is getting updated as expected from parent in child (enabling or disabling)....
Survey report for Interaction table
Hi Team , I am trying pull a survey report for Incident , Interaction , RITM , I see assignment group data for Incident and RITM's but not for Interactions , Cloud you please guide me
Resolved! how can i have a button on the incident form to open a box to request for inputs for the ui actions?
how can i have a button on the incident form to open a box to request for inputs for the ui actions? like requesting for firstname and last name for another ui action form which triggers a rest message ?
Resolved! Need to unlock URL field on catalog form
I have a requirement to unlock the URL field on form load in portal. I tried using https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815270. But click function is throwing Javascript console error. I need this requirement only f...
