Hi All, we have a requirement that third party want to access RITM/SCTask through REST API. We want to restrict them only to specific catalog item. how can we achieve this through ACL/Roles ? we have create an integration user, need help on ACL.
Hi,In ATF i have created few of the steps for incident process, once i run those then no incident records are generated. also no new user has been created if i check in the back end. Results:If i check in the back end of the list of incidents then i...
Hi, Can i run ATF tests in the Prod environment if NOT can i know the reason? Kindly help me out with the clear explanation? Thanks,
Im trying to find a solution preferably with flow designer that i can query the Incident table. If there is a record that has a value in the custom field u_uniquefailureid that matches to any other INC that it would then update the oldest or first cr...
On-Call schedules will mostly be maintained in production by the shift managers for each team; however, the System Admins are creating initial schedules in a lower environment for testing purposes and then moving up to prod. We successfully added mos...
I want to avoid end users creating duplicate requests if they've already made a submission by displaying a message that informs them of the duplicate request. To achieve this, I tried replicating a Catalog Client Script + Ajax example I found on this...
Hi guys, could someone help me, how can I create an SLA that ends on the first working day of the next month at 08:30 AM?
Hello All, We are getting error in flow designer, in that flow designer we performing Integration with Azure AD. Error: Insufficient Permissions. Please Check Oauth Token and scope permission. Can someone please let me in what kind of scenario we ge...
We are looking at a way for change management to automatically block the approval of a user if they are the requestor of a change, that way they cannot approve of their own change if they are in one of the review groups. What is the best practice for...
HI All , I need a help in creating a filter for a reference field :There is a table : f5 devices in that the ip address are of different environments .In the other table which the field is referencing to is below : F5 vips Now the requirement is if e...
We are facing an issue with interaction created when joining the queue from the portal.Initially, interaction is on New state after 5 mins of gap system is changing the interaction state to closed abandoned.*checked flows, and scheduled jobs but no l...
I need to access the ritm variables in the catalog client script. there is a field called "Select RITM" referencing sc_req_item in one of the catalog item. When a user selects an ritm from the above field, there should be an alert for "Billing rate"...
When I am trying access portal in my mobile browser, I missed few items when I compared to desktop version.could please tell me how to get those items in mobile browser. Desktop browser view: Mobile browser view: we are not able to see Language op...
Hi guys, I need to change the welcome message ("BEM VINDO"), but i couldn't find where i can do thisDoes anyone have any idea where i can configure this label?Thanks,FLM
When configuring the Service Graph Connector for jamf we receive the following error message when trying to connect to the jamf application. "org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please che...
