Caller list count changed after every refresh on incident form
There is a problem for only one incidentwhen we have to select caller from caller field , every time count is changed for caller list Please help!
Forum Posts
Need to create an Service Account for Axonius (w/permissions)
We are doing a demo today with Axonius for a CMDB integration tool.I need assistance with setting up the service account with all of the permissions.
Password Reset Configuration for Micrsoft Entra ID
Hi All, Please help me with the following requirement of password reset:1.User doesn’t have access to phone for authenticator code, forgets answers to security questions and tries to reset the password.2.User password shared to his/her manager via em...
Resolved! track who read a KB
Hi, I have two questions:1) Is it possible to track the users who read a KB article? (not anonymized but specific names)?2) Trying to also figure out if there is any workflow that pushes an article to a group of people to be read.
Case to Incident Question
Just a simple question really.. we have a call table, and there is an option to create an incident from the call. We have a business rule that creates the incident and puts the number in one of the fields of the call. I believe the code is in this b...
How to send notification based on the catalog form group variable.
Hi , I need to send notification dynamically based on the 2 Group name variables(Group1 and Group2) from the catalog form. Who will receieve should be dynamic based on the those 2 groups from the form. How can I acheive this ?
UI Action condition bringing wrong values
Hi everyone,I have the following UI Action: I am printing the current number of the HR Case on the condition.After refreshing the form of the HR Case, the value that the condition brings is the following: But this is my HR Case: However, the HR Case ...
Resolved! How Display Approvers in Flow designer Stages
Hi, I have this requirement to display approvers in the Service Portal using Flow Designer (example in the image below), but I can't find anything about it, just using Workflow. Is it possible to do this using Flow?
Resolved! Translating Group Names
Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records f...
How do call a script include function on UI action Condition
Hi everyone!I have a script include that I want to call on the condition of my UI action.The script is the following:var HRCaseChecker = Class.create(); HRCaseChecker.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { initialize: funct...
How to modify "Mylist" in service operations workspace
How to modify view of "My list" in service operations workspace to show exactly same as how it look like in "list" view.Issue: I have added "All" menu of change request in "My list" and when I select New button, instead of showing all change types it...
Report making
i have a filed called business unit, which have options in a hirarchial manner. example, under Enrollment there are a b and c child options are there. I want to make a report where if the condition given as 'Business unit is Enrollment' then all the ...
Resolved! How to display Newly Created Field on the [core_company] Table on the Incident and / or Change Forms
Hi, I have been asked to create a new Choices field on the Account from and know how to do this. However, I have also been asked if this can be shown on the Incident form and potentially Change form as a read only field and this is where I don't have...
Resolved! Currency Code is Missing in the fx_currency table
Hi All,Need a help on the fx_Currency table,on our old instance we can find the symbols are configured with its country code (screenshot below) but in our new instance we could not find the symbols with its country code. However, we verified the back...
Change Approvals
Hi, We are generating CAB approvals for 4 groups at the same time,assume groups are A , B, C and D.among these four Group A approvals is mandatory.and in remaining B,C and D groups any two Groups approvals is required.if we any two groups approval th...
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