Business Elapsed Time in Problem Table
Hi Team, My Requirement is I want Business elapsed time in Hours : Minutes : Seconds from the Problem Table. Thanks in advance.
Forum Posts
Resolved! Help with event parameters
Hi There,I'm creating a custom notification and want to add email id of DL as a recipient of the email. I think to add an email id we need to call event parameters from business rule using gs.eventQueue() method. I'm using "approval.inserted" event a...
SP Variable editor Clone Issue in service portal
Hi Team,I am getting one issue after cloning out of the box sp-variable editor widget I have configured one Tab in Standard ticket Configuration under this i have created one tab variable Modifications which will be shown in some condition if i am ...
Resolved! General Questions on ServiceNow
Hi Team, I am having some below Questions please help to answers, Thanks in advance 1) Where the ServiceNow instances are located2) which DBMS ServiceNow uses (like MYsql or Sql server like this)3) which cloud service ServiceNow uses like AWS, Azu...
Can we add bulk of TAGS in incident form at a time instead of adding one by one is there any short .
adding bulk of TAGS in incident form at a time instead of adding one by one is there any short ..
Modify the "Knowledge article content" widget
Hi We want to show the "ownership group" name of kb article instead of author when an user open an kb article on the portal. see image below currently it is showing revised by "kb author" by we want to show the "ownership group" name.Which part of th...
Service portal
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal
Resolved! Why Date() function returns different date in Background Script and Client Script?
Hello Community,I am curious about the Date() function and how it happened. When I tried this script in the background script it returned: 4 Jun var today_date = new Date(); gs.info(today_date); Result :Tue Jun 04 2024 22:27:07 GMT-0700 (PDT) When ...
Configure knowledge article UI on workspace
Hello Team, I am trying to configure the knowledge article UI same as below on the workspace. but when I click on the list record its showing me like below (same as normal record)
Close Catalog task automatically from workflow servicenow
Hi,We have a requirement where we need to close the task from workflow in servicenow. I have tried using below script but its not working. var sysID = current.sys_id;var ctask = new GlideRecord('sc_task'); ctask.addQuery('number',sysID); ctask....
Rest API Inbound Integration-Array Object fields are not visible while using autofill
when I am trying to autofill the variables the array object fields are not visible can anyone please help in it why it is not showing.Thanks
Rules / licence access ?
Hello,Do you confirm that once a user is assigned one of the roles below, they are licensed by Fulfiller? 1- change_manager ?2- sn_change_cab.cab_manager3- sn_chg_soc.change_soc_admin4- itil5- itil_admin6- admin7- knowledge8- knowledge_admin9- securi...
Resolved! Fill Catalog Variable Via URL
Hello, we have a requirement to fill in a variable on the Employee Center view of a catalog item via the URL. I know there are many posts about this topic but after reading them, I still do not understand what I need to do to get this to work. To exp...
Resolved! Other sandbox applications available for API's
Hello all, I don't think there's a definitive right answer to this however the winner is someone who can give me the most comprehensive list. In the ServiceNow ecosystem you can request your own PDI which in essence is a sandbox system, are there any...
Approval notification for Knowledge Articles
Hello,I want to create a approval notification for the approver of Knowledge article. The body of the notification should contain a hyperlink 'Click here to approve the article' at the bottom. Which will approve the article once approver click on it...
