Hello, When I use the User Input Reference choice in the virtual agent Via teams, it is not getting the table's data. The table only has 200 records. When I start the topic it is starting correctly, but when the flow comes to the reference node, I am...
Hi, I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below problem_incident. N...
Hello, I am new to Flow design.I have a requirement from my client to create custom table called "Maintenanc Table". Here i need to create a flow which i got stuck . The requirement is in the Maintenance task when th task is created there will be 4 L...
When viewing Related Records within the interaction (IMS) form in SOW, some incidents have an "Action Menu" which allows the user to associate with the interaction, while others do not. Does anyone know why?
How can I make Assigned To and Assignment Group mandatory when you close a task.
On a catalog item, I have two variables:LocationAccessories If the Location is TEST, then I need to hide two of the accessory options from the list collector view. Below I have an OnChange Client Script, but it does not appear to be removing or addin...
Hi, I am having a requirement related to reminder notification...once a ticket is in awaiting info state for 3 days, i have to send a reminder notification to user, and after a 6 days also if the ticket is in awaiting info state.. i have to send a sa...
Hi All, We have AI search enabled on portal and our current requirement is that if the user type certain words such "google", "office", the search results are returning the articles that have these words in the body of the knowledge article as well....
Hello.I created a flow with the following trigger conditionMy goal is to run this flow at midnight and midday every days. But it is not running on this schedule.My question is: At what system time will this condition be true? The condition is every 1...
Hello All, I'm looking for suggestions on how to handle modifications to planned start and end dates after a Change Request has been approved by the CAB and moved to Scheduled state. OOB the fields can be edited at any time but that seems to be too o...
Hi Team,When i created a custom related list there is a OOB ADD button is appeared in the related list but when i try to add change request record by using Add button those records not appeared in the related list because ADD button is adding problem...
Hi there,We would like to work with bilingual knowledge articles in our organization (English and Dutch versions).However, it seems that providing a bilingual item is somewhat different than, for example, a bilingual Catalog Item:- Catalog Item: Swit...
Hi Team, I want to edit all the fields of KB article from list view for specific group. For that I have created ACL as below but not working. Please let me know what wrong I'm doing here Type: recordOperation: list_editName: Knowledge.None Script: ...
When I change the CI on a Major Incident and save the record, the CI on the associated Outage Record is not updating, rather it is creating a new Outage Record with the new CI. I want to update the previous associated outage record with the new value...
I want to create a change model for low risk. If risk is not low then it should give a message that "this change model is for low risk change". and change can't progress to the approval state.
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