Adding Child Incidents

[Tom Alday]

At the bottom of the Incident record there is a related list for Child Incidents (I believe this is OOB), with an Edit button that brings up a slushbucket listing all Incidents in the Incidents table so you can choose to add them as children. The problem is only I, as admin, can see any Incidents listed. My regular ITIL users get the button and the slushbucket but the list of available Incidents just has < none > in it no matter what filters are used.

Is there a role or setting somewhere that allows my ITIL users to manually add child incidents using this slushbucket?

[virginia_franco]

Hello Tomalday!

Maybe this information can help to you.

"When viewing a record within the system, an administrator has the option to add default Related Lists to the form. One might, for example, include a list of related incidents at the bottom of a problem record, or a list of members at the bottom of a group record. This functionality is dependent on reference fields or many-to-many table relationships. If two tables are related via the system dictionary, one can appear as a related list on the other."

HAve you defined a Related List for specific User (ITIL for example)?

I post and Wiki-Link for more information....http://wiki.servicenow.com/index.php?title=Creating_Defined_Related_Lists

Regards.

Virginia.

[TJW2]

Check your ACLs, what ACLs do you have set up for Read/Write on Incident?

[TJW2]

Also check your List Controls, do you have a ROLE set for 'EDIT'?

[Tom Alday]

I have tried it with the ITIL role attached to Edit and without it attached in the List Controls and it doesn't work either way.