Adding Child Incidents

[Tom Alday]

At the bottom of the Incident record there is a related list for Child Incidents (I believe this is OOB), with an Edit button that brings up a slushbucket listing all Incidents in the Incidents table so you can choose to add them as children. The problem is only I, as admin, can see any Incidents listed. My regular ITIL users get the button and the slushbucket but the list of available Incidents just has < none > in it no matter what filters are used.

Is there a role or setting somewhere that allows my ITIL users to manually add child incidents using this slushbucket?

[stevenbooth]

I know this was last updated a while ago but was an answer ever discovered?   I see the same issue and would like to allow itil access to add child incidents.

[Pradeep Sharma · Accepted solution]

Hi Steven Booth,

We had the similar issue when we upgraded from "Aspen" to "Calgary" and as a workaround we have setup the "Edit default filter" in the list control as "Active is true" to make tickets visible to "ITIL"

Please let me know if this works for you.

Thanks

Pradeep Sharma

[stevenbooth]

Perfect that worked.   Just one caveat, I needed to add "Edit default filter" to the form first before I was able to edit it.   Otherwise it worked perfectly.   Thank you very much pradeep Sharma

[Pradeep Sharma]

Glad it worked

Thanks,

Pradeep Sharma