Approval approved/Rejected notifications not working

GB14 · ‎12-15-2022

We have 2 notifications on the AST_CONTRACT table.

1) Contract approved
2) Contract rejected

These notifications are not triggering an email when a contract is approved or rejected.

I tried to trigger it via an event, based on conditions, but these notifications won't trigger.

Any suggestions will be appreciated.

Thanks,
G

Aditya Raute · ‎12-16-2022

If it is triggered by Record Updation, then Creating an Event won't work.

Everything from your screenshots looks good to me. I hope you have some text in the 'What will it contain' section Subject as well as Email Body, and some user value populated in the 'Created By' field. If either of those are absent, then the notification won't send.
You can also try Previewing Notification.

I hope you are checking the System Logs > Emails module some seconds after updating the Record status to Rejected. Sometimes, the notifications don't get sent immediately.

View solution in original post

GB14 · ‎12-16-2022

Created by field is not visible on the form but the XML is showing the values. Showing the user's ID. If I add another user reference field then it works.
Does the field have to be visible for it to trigger the notification?
Thanks,
G

Aditya Raute · ‎12-16-2022

I don't think so. Perhaps that user is inactive?

GB14 · ‎12-16-2022

Created By is a string field. any suggestions on how we can use the OOB field?

GB14 · ‎12-16-2022

Got it working. 😄
Created a flow to copy the sys_created_by to a custom field.

Then updated the notifications to send to the new custom field

Worked without any issues. Thank you for your assistance.

Aditya Raute · ‎12-16-2022

Glad to know it worked. But why is created by a string field? Strange lol.