Autoclose Case after copy to Incident

[DIVIASSAS]

Hi, 

i have a problem cause I prepared a button form the 'burger' List on Case form as You can See Below:

(DK INC)

This button will copy all data from Case to new created Incident, and it's working properly.

I have a code but I want to also change the state of this 'Case' to resolved when user decide to copy ticket do Incident.

What should I add to the code and where ? 

function confirmCreateIncident() {

    var conf = confirm("Are you sure you want to CREATE INCIDENT?\n\n");
    if (conf == true) {
        gsftSubmit(null, g_form.getFormElement(), 'create_incident');
    } else
        return false;
}

if (typeof window == 'undefined')
    doCreateINC();

function doCreateINC() {
    var inc = new GlideRecord('incident');
    inc.initialize();
    var worknotes = current.work_notes.getJournalEntry(-1);
    var addcomments = current.comments.getJournalEntry(-1);

    // inc.number = getNextObjNumberPadded();
    // inc.assignment_group = current.assignment_group.getValue('sys_id');
    inc.assigned_to = current.assigned_to.getValue('sys_id');
    inc.short_description = [current.number] + ' - ' + current.short_description;
    inc.description = '[Transformed from ' + [current.number] + '] ' + "\n" + current.description;
    inc.work_notes = worknotes;
    inc.comments = addcomments;
    inc.caller_id = current.opened_by.getValue('sys_id');
    inc.contact_type = 'self-service';


    var incSuccess = inc.insert();
    if (incSuccess) {
        copyAttachment(inc, current.sys_id);
        action.setRedirectURL(inc);
    }
}

function copyAttachment(inc, recordID) {
    GlideSysAttachment.copy(current.sys_class_name, current.sys_id, inc.sys_class_name, inc.sys_id);
}

[SanjivMeher · Accepted solution]

I would make few improvements to the script. I would also add the case id as parent in the incident. And then close the case

function confirmCreateIncident() {

    var conf = confirm("Are you sure you want to CREATE INCIDENT?\n\n");
    if (conf == true) {
        gsftSubmit(null, g_form.getFormElement(), 'create_incident');
    } else
        return false;
}

if (typeof window == 'undefined')
    doCreateINC();

function doCreateINC() {
    var inc = new GlideRecord('incident');
    inc.initialize();
    var worknotes = current.work_notes.getJournalEntry(-1);
    var addcomments = current.comments.getJournalEntry(-1);

    // inc.number = getNextObjNumberPadded();
    // inc.assignment_group = current.assignment_group.getValue('sys_id');
    inc.assigned_to = current.assigned_to.getValue('sys_id');
    inc.short_description = [current.number] + ' - ' + current.short_description;
    inc.description = '[Transformed from ' + [current.number] + '] ' + "\n" + current.description;
    inc.work_notes = worknotes;
    inc.comments = addcomments;
    inc.parent = current.getValue('sys_id');;
    inc.caller_id = current.opened_by.getValue('sys_id');
    inc.contact_type = 'self-service';


    var incSuccess = inc.insert();
    if (incSuccess) {
        copyAttachment(inc, current.sys_id);
        action.setRedirectURL(inc);
        current.state = 3;  // Assuming this is the state for Closed Case
        current.work_notes = 'Incident created and Case is auto-closed';
        current.update();
    }
}

function copyAttachment(inc, recordID) {
    GlideSysAttachment.copy(current.sys_class_name, current.sys_id, inc.sys_class_name, inc.sys_id);
}

[DIVIASSAS]

       current.update();

That's what I forgot about 🙂 

Thanks for answer!