Resolved! unwanted line breaks in notifications
Hi, we get these unwanted line breaks in our e-mail notifications has anyone experienced and solved this before ?
Forum Posts
CI delete access fro ITIL role.
Hi, The OOTB ITIL role has the access to delete and Create the CI. As per the ITIL framework this is not very ideal scenario. Support team should not be able to delete and create CI. For one of our customers, we are thinking to restrict the access f...
Resolved! Can you dot walk in server side script in Service Portal
if i wanted to get the phone number of the caller in a query to the incident table could i dot walk var gr = new GlideRecord(incident); gr.addQuery('active', true); gr.query(); while(gr.next()){ data.caller = gr.getDisplayValue('caller.phone'); is...
Reset approvals in workflow on field change
Hi, I'm trying to restart the approvals of a workflow with advanced business rule. The script: (function executeRule(current, previous /*null when async*/){ var chng = new GlideRecord('chnage_request'); chng.addQuery('number', current.number); chng.q...
Resolved! How to create approval notification in workflow?
I need to to send an email notification to requester of the story to approve UAT and need to create the approval task also.
Incident & Request fulfilment
We have a use case where a ticket (incident or service request) is pending on the business side either for approvals, validation, etc. As of today, these users are part of the same group along with IT. The challenge we are facing is that many of such...
Difference between Incident_sla and task_sla Table
Hey Team, What is the Difference between Incident_sla and task_sla Table? Am I correct in assuming that task_sla will contain all the Incidents, Catalog Tasks and RITMs which have SLA attached to them? Thanks, Ekta
Resolved! How to get order guide sysid in on load script
Hi Everyone, How i should get order guides sysid in on load catalog client script. I tried the below code it is working for me in portal but not on native view. in native view i tried g_form.getParameter("sysparm_id") as well even this is not working...
How to find tables created with installed plugins
Hello team, How to find which table is created with which plugin change risk assessment threshold table is created in instance when one of the plugin is installed? Thank you,
Asset history details on User Table
Hi, Is there a way to get the Asset history assigned to a user on User Table? For Example: If I check my profile on User Table, all my assets which were previously assigned to me and which are currently assigned to me is visible on the User Table som...
Why auditing for sys_user_group table not working properly?
Hello, I enabled audit for the sys_user_group table and its working fine for all fields. But when I removed users from the group member related list or removed any role from roles related list they are not getting audited properly. They are only gett...
How to restart a workflow on field change?
Hi, I'm trying to restart the change request's workflow on a field change with advanced business rule. The workflow first activity changes to grey (restarted) and start running again but it is not asking for approvals again (the rest of the workflow ...
Image/picture is not loading on incident form activity formatter when user replied to the mail
Hi extert, i have sent the email from incident to affected user and then user replied with that mail with attched some png image . The mail i can see on incident form which user sent me , but unable to see that png image which user attched . saw th...
What is current thinking on CAB review for all changes?
What is current thinking/practice on CRB/CAB approvals? Especially requiring CAB attendance and approval for all production changes? thanks
Resolved! How to get an info and alert message based on selection of option in select box variable
Hi, I have a select box with 2 options, we have to get an info and alert messages based on selection of the option in that variable Thanks, Asish
