Hi, I'd like to know how you handle requests where additional input of the user might be required. Here are two examples I just recently encountered: 1. A customer wants requesters to be able to change the initial parameters of the request. In the si...
I'm attempting to create and\ Incident report that will include a direct link URL to the INC in SN. My reports are formatted for Excel. Thank you in advance for any help you can provide. Steve
I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for ...
Hi All, I want to know what is hard coding in scripting. Could you please give me different examples. And if our code is hard coded what is the problem.? And how to avoid using hard coding. Thanks in advance
Hi ServiceNow Folks, I got a new scenario while mapping fields from Excel to ServiceNow table. This issue is happening while mapping the reference fields. Excel sheet Teamplate - Import Set- Transform map - Scenario 1- Field Name is a dependent f...
Hi I am not able to see the option "Configure available fields" in Activity filter. Attached screenshot Can anyone please help/suggest what could be the reason (Table: x_inpe_information_isa) Regards, Anusha
Greetings, i have a requirement where --> when an RTO (reference field) selected is less than 24 Hrs, display the message “Default RTO is 24 Hrs. Are you sure you want to proceed with selection”?". i have written a script include and called it from c...
Hello Experts, I have a requirement where I have to create multiple requested items using using flow designer and all of them are having different variables. I am able to do the same by using Submit Catalog Item Request spoke. But the problem is, the...
Hello, I was wondering if there is a way to change the record's field value on an embedded list in the form, BEFORE that form is saved/updated? Example: In one of our forms, there's an embedded list. Records we add there have a field 'Entity type' w...
I want to show the UI Action Related list for limited groups only and for Admins as well. I have written the below code in 'omit new button'. !gs.getUser().isMemberOf('assignment_group') || !gs.getUser().isMemberOf('assignment_group') || !gs.getUser(...
Hi All, We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :Scenario : We have to trigger approvals to multiple groups parallel (dynamically it can be 2 gro...
Hi All, We have an Order guide with several catalog items, we need to pass the Order(At this position) set in Rule base to RITM order field. We use this to control sorting. Please help me with the BR script needed. Thank you in advance!
How can a incident be raised automatically for the alerts coming??
When we run a Fix script, what is this so much of information that we see after the script has run? screenshot given
I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email. From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...
