HI All,Duplicate incidents with the same numbers are generating with the different sys id.Seems thsi issue when users are sending mails with the attachment and attaching the images.How to avoid this. Please suggest?
Hi Team, I have created email client template and have used Contain type HTML, I am getting mail like this How can we remove those white extra space between two line ..? Please guide me here
How do I change the color of a variable Label name to red on the portal?
Hello, I just learned that the Checklist Formatter does not show on the task in Agent Workspace. Here is ServiceNow's response: Details. The 'Checklist' is not showing on Agent Workspace view is because the 'checklist' is a UI-Macro and Agent Work...
Global Search functionality not working properly when searching on CSM Portal. When searching for cases related to "unable" and "mobiliti" in Global search on Home page of CSM Portal, no cases are returned on CSM Portal but when searched for in their...
Hello Developers! I am trying to get only managers in reference field on incident table. I have tried with manager is not empty condition in reference qualifier, it shows users those have managers. But I need to get only managers in field. Please any...
Hey there, I tried creating a Standard Change Request by Creating a Run script in Workflow and invoking Standard Change template. The CR is getting created with the defined values of the Template, however the type is getting set as Normal rather than...
How Add tables with rows and columns in the catalog item.I am having catalog item as shown in below image.By the click of an add button want to add rows and columns.
Currently, we send notifications out via SMS,email, voice mail. Is there anyway with ServiceNow to send a notification via a phone call? (phone rings)
I had an issue with xlsx and doc files while clicking on view, Instead of viewing it is downloading file directly into system. But for PDF and PNG files it was viewing instead of downloading Is there any solution to view it instead of downloading XLS...
Hi All, I need to validate a single line text field with only comma separated values. Case 1 : With one input it should return true, example: Abel Case 2 : With multiple input it should return true, example: Abel tuter, Sys Admin Case 3: Any special ...
I want to make a little space at the top of the Service Portal container as shown in the image below. How can I make it?
Hello Team, Is it possible to add Multi row variable set values and pass those value on to a separate field present on task table.
Hi All, I may be overthinking this but would like some input. I have a scenario where on a catalog item, I have a reference variable to the sys_user table. Based off of the user that gets selected, i'd like it to display in a Multi Line Box (or maybe...
How do you change closure codes on change tasks to be different? Is this a customiziation to the system?
