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Resolved! How to hide Variable Set name on a catalog item form

Hi, Please I need help on how to hide Variable set name on a catalog item form. Basically, we have two different variable sets that are attached to our catalog items. So whenever we want to fill out the catalog item form, it's displaying the name of ...

ID NOBLE by Tera Expert
  • 1454 Views
  • 4 replies
  • 3 helpfuls

Resolved! How can I cancel a running workflow on a single RITM?

I have a Workflow set to run on RITM that has a timer activity - this appears to be 'broke' on some, not all, of the specific Catalog Item type. Is it possible to cancel the running workflow on single RITM records instead of a whole set or type?

carlav by Kilo Guru
  • 2739 Views
  • 4 replies
  • 4 helpfuls

Row size too large

Hello Friends,I got one starange issue in my end when i am creating new form so system generates one error "Syntax Error or Access Rule Violation detected by database (Row size too large. The maximum row size for the used table type, not counting BLO...

Unable to attach the knowledge article in agent assist

Hi All, I am unable to attaching Knowledge article for a service request in agent assist, it is working for incident but not for service request. When I click on the attach button in agent assist it shows like Attach note field not found. If anyone a...

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How to filter unique reocrds in a table??

Hi, I have a custom table name "Contractual". Which has Home field which is a reference field of a other table denomination whose fields are Name , Role, Country.  I want to get unique value of name should be visible when I click home button on Contr...

Jitu Kumar by Tera Contributor
  • 1823 Views
  • 5 replies
  • 0 helpfuls

Resolved! Need help in finding out how a field is getting updated

We have a custom field(True false type) on change form which is getting updated,Initially it is set to false, when the change state changes from schedule -> Implement it get updated to true and when again  when state changes from implement to review ...

Resolved! Virtual Agent backend tables

Hi, When we update any topic i see it updates in sys_cb_topic and sys_cs_topic  in the backend, can anyone please help me to understand the difference between these tables?