ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to Remove Choice values based on Roles in Client script

HI All,I have tried the below Client script to remove & Add choice values and hide field based on Role, However it is not working.I have written multiple IF conditions in one Function , not sure whether it is correct or not ..can someone please help ...

Manasa23 by Tera Contributor
  • 651 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to make a catalog item public in servicenow?

I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request.   Can I get the detailed explanation of how to achieve this.

did not create or update incident using current

Hi all i have a requirement in Inbound action where a incident needs to be created from the incoming email which contains as below: Group: (a group which is present in sys_user_groups table) Impact: Low Urgency:Low So using the inbound action the inc...

Rohith16 by Tera Contributor
  • 1737 Views
  • 1 replies
  • 0 helpfuls

Resolved! Can we pass event param to email notification link

Hi, I have a scheduled job which has some values. I need to bind a particular value to the notification link from the scheduled job so that i can set that value on the catalog form field. What is the process i am doing? 1. I have created a scheduled ...

find_real_file.png
Hari1 by Mega Sage
  • 1208 Views
  • 6 replies
  • 2 helpfuls

User not getting added to group in Run Script activity

HI , I have a workflow which is used to add or remove users from assignment groups. The script below that i am using is creating a record in the sys_grp_member table but only user is getting populated , te group is coming as empty. I tried putting lo...

Amey8 by Tera Guru
  • 550 Views
  • 4 replies
  • 0 helpfuls

Resolved! Inbound email flow trigger condition not working

Hello Everyone, We have a Inbound email flow to create an incident, I have given below trigger conditions(please check attached snaps).  Even if the the conditions evaluate to false, still the flow is moving forward to Actions section. Is this the ex...

find_real_file.png find_real_file.png