Resolved! how to print audit history for change request
I am trying to find out why a change request skipped several steps. I can see the audit history, but how can I print it? Thank you, dlively
Forum Posts
Getting error message "Address not found" when i'm trying to approve/reject Change in SNOW
Getting error message "Address not found" when i'm trying to approve/reject Change in SNOW , How do i fix it ? Below error Address not found Your message wasn't delivered to dev62805@servicenowdevelopers.com because the address couldn't be found,...
Resolved! Unable to set email properties -Ignore email when subject starts with text (comma separated, case insensitive) in Inbound email configuration
In our instance, I am unable to set email properties to Ignore email when Subject start with Text(Auto reply) Question: How do i set the property - Ignore email when Subject start with Text( ) in my email properties . Currently, this property is no...
Resolved! G_form.setvalue for a date field is not holding the value unless someone types over the date?
I recently implemented the populating of the variables from a URL with help from Michael but for some reason the new expiration date value is not storing what is passed in but the other two fields are. It is defaulting to today's date? From what I ...
if VM is deleted from vCenter it is not deleted from Servicenow virtual machine instance table
If a VM is removed from vCenter, and after that discovery is run in ServiceNow, that record is not removed, thus the old data remains in the table with the wrong state.
Rest API attachment file size issue
Hi We are working on Incident Ebonding. As part of that we have to push the attachment for another service- now instance. We have to use rest API for the integration. The attachment is getting transferred however the file more than 4 MB is not gettin...
Resolved! Force SSO from Base URL of the Instance
Is there a way to force redirection to the SSO provider from the base URL of an instance? Use this: https://myinstance.service-now.comInstead of this: https://myinstance.service-now.com/login_with_sso.do?glide sso id=a343f9efe98fa98fef8e9d8fef9ew...
Resolved! Auto Populate Country field based on selected user in reference field
Hi ServiceNow Community, I need some help with my Country field, I want it to be auto populated based on selected user from my reference field, here is my form ... Is there any way to get this? and how? Is it Client Script? Maybe you can also...
Custom fields in User table
We have several org-specific fields stored in LDAP that we'd like to bring into ServiceNow. They are likely to be commonly references in Incident Management. What do folks typically do in this situation? Add fields to sys_user? Extend sys_user?...
Resolved! Removing the default login prompt for all users - Multi-Provider SSO
Hey all, Currently we are trying to get multi-provider SSO working for internal employees as well as customers. We have the customer portion working correctly, they simply use the link we provide to the CMS site which passes the correct authenticati...
Single Sign On Deep Linking Issue - RelayState not returning from IBM TFIM
Hi,thought I'd share the solution to a problem we were having with Single Sign on using SAML2 and IBM Tivoli Federated Identity Management (TFIM).The issue was that when URLs to specific pages (deep links) within Service-Now were attempted to be navi...
Numerous variables missing from catalog task (SCTASK) form after Catalog Item submission.
Hello, I've noticed that lately numerous variables from my catalog item are missing from catalog tasks created from the workflow activities. Things I've checked: This doesn't appear to affect any other catalog items. There are a couple of others with...
Resolved! How to check Impersonated logs
Team, I need to take the logs that, In a week how many users i impersonated along with time. is it possible to retrieve ?
What is the right team size to support your instance?
We've been on the platform for nearly two years. For that time, I have been the ServiceNow team. I am reaching saturation on being able to handle everything, I'd like to understand how others staff their instance. At this time I'm interested in IT...
Configuring Form Layout for Agent Workspace
Hi all, Starting configuring the Agent Workspace in ServiceNow this morning. The guided setup is helpful, but it is a bit frustrating how things simply cannot migrate into it. Having to setup all new form layouts and UI actions is a bit tedious. One ...
