I understand that we have Change Models in ServiceNow. And Change Models can define what states we want and what transitions we want between them. However the documentation for adding a state given here: https://docs.servicenow.com/bundle/rome-it-se...
My requirement : I have created choice field with 0,1,3,9 choices. i need to multiply with 10 and caluculate total value and display in Total field. If user selects 3 in first field i need to multiply with 3*10 and populate total value into Toatl fi...
Hi All, When customers clicks "On Call Schedules" a list of all on-call schedules is displayed. When "Roster and Escalation details" Link in click for roster, you get this window:- Is it possible to add other Details for the person on-call such as M...
Hello All, When opening the form based on the conditions I need to scroll to Particular section on the form. Can some one help how to achieve this.
Hi . . . Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks.. ...
I want to create a copy request through the system property fields.(additional_comments,state).Whenever i create a request i am getting additional comments value as blank.Please guide me in this. function showConfirmationPopup() { var answer = confi...
Hi All, I am writing OnChange Client Script to populate field from cmdb_ci table on incident form in custom field using getReference and Callback method.. This works fine on the Platform UI but doesn't show up any value of Agent Workspace. Code: var ...
In catalog form we can able to see a field owner. After impersonating to owner. can we able to edit catalog builder?If yes how can we achieve? what roles needed if we need to edit catalog from owner/end user?
I want to approve a request using an inbound email action. Below mentioned is my inbound action script: Script: (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifie...
Hi All, I wanted to check if an incident record is available with either resolved state or closed state or cancelled state is below script for querying the table right? inc.addQuery('state=7'||'state=6'||'state=8'); // is this querying right?? as a...
Hello All, I want approval from client whos id is not listed in sys_user table. I tried to send email using create event activity by sending ID as Param from workflow to notification. But, that isn't working. Can you help me on the same? Thanks, P...
I have a form (Category Item) with a field named Requested For. This field is a reference to the sys_user table. How do I include the sys_user's email address in the view of the dropdown of this field?Thanks,AJ
Hi, I have a requirement to create Catalog tasks based on certain conditions using Flow designer. For example if a RITM has 5 tasks. Tasks gets created based on the location field(maintained in the custom table). Initially we have to create 1st task....
Hi All, below is the script that i written on scripted rest api. but its not working when i send data like https://google.com/gtre can any one help me on this (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}...
In a variable (reference to the cost center table), I'm looking to set the default value to the cost center of the user in the Requested for variable. How do I do this? This is what I have currently, but it's not working.
