Resolved! Remove hints
Dear all, We have upgraded to London release and I would like to remove the hints marked in yellow. Please let me know how to remove them. Thank you in advance.
Forum Posts
Resolved! How to Brand OOB Password Reset and Password Enrollment UI Pages
We are about to deploy ServiceNow Password Reset and Password Change for Active Directory.Is there a way to brand the UI pages associated with these applications? As they are today OOB, there is no corporate logo or any other identifying details - ju...
Resolved! Helper text in Form text Box
Hi Guys, I can vaguely remember when we implemented ServceNow, that there was a feature whereby when you create a new Change Request - that in the field boxes - you could have a hint or similar - generally in a light grey. Once you click on the box, ...
Update assignment groups in bulk
Morning! Looking for assistance with a script (Background script) that will allow me to update multiple assignment groups at one time. I need to query the task table so that I can find all records assigned to assignment group X, and then reassign ...
How much time it takes for Indexing a Field?
Hello, We have created a Transform map in which we have put Coalesce on the Asset table field "Serial Number", But whenever we are trying to index the field it is not getting done as we have tried multiple times, got a pop up like indexing has been s...
Ordering Reference field Drop down
I m having a custom table which i set as a reference for one of my dropdowns(Reference field made as dropdown). Is there a way where i can set the order in which the order would be displayed in my dropdown?In my dropdown, records are being displayed ...
Resolved! Incidents with multiple resolver groups
Hi Friends, Appreciate your comments on how could we manage incidents flowing through more than one resolver groups. Consider a scenario like below: - An incident is created in ServiceDesk - That should be resolved by multiple groups namely System Ad...
Display a hyperlink on the label for a checkbox
I have requirement to display a hyperlink embedded into the text for checkbox type variable that is defined on a catalog item. I was able to get the link to show using an onLoad script as follows: function onLoad() { $$('label').each(function(i){ ...
Resolved! UI action to set field value from task table not working
Hello, I'm having an argument with a UI action I've created. It's a simple request: click this button to set the value on some fields. It works except for one of the fields returns blank and what it's supposed to do is get a value from a field on t...
remove duplicates from an array and get unique values
var text=[]; text = new GlideRecord("sn_hr_core_hr_tasks_per_case_type"); text.addEncodedQuery("u_task_visibilityLIKE" + topicCat + "^ORu_task_visibilityISEMPTY"); text.addQuery("u_generation_type", "manual"); text.addNullQuery("u_auto_group_pref","t...
Resolved! How to set Category and Subcategory for multiple Record Producers?
HI All, I have a requirement as below. For multiple Record Producers(Create Incident), I want Category and Sub Category to be set as default (during OnLoad) based on the Record Producer. For Example - If the Record Producer is "Create Incident for De...
Resolved! How to create a custom ACL to allow ITIL users to edit "category" field when incident is closed
Hi guys, I'm struggling with the requirement of allowing ITIL users (role = ITIL) to be able to edit the "category" field on closed incidents. Any help would be much appreciated. So far, I have done the following without success: 1.- Modify the OOB...
Resolved! Notification for inactive user
Hi , I have a query ,How can i send notification to manager of 'assignment group' of application if 'owned by' user account is inactivated under application(cmdb_ci_appl) table. Thanks .
Resolved! How do I get All Assets to pull by Serial Number or Name on the Mobile App?
We are looking at using the mobile app for scanning assets to help our staff easily find these and manage them on site. I have been able to get this set up and the scanning is working; however, we have noticed that when scanning from the Hardware Ass...
Multiple approvals for same RITM only showing last approval in sysapproval_approver table?
I have a catalog item with a list collector of various software packages. The User can select any number of software packages to be granted access to and the idea is even though everything comes through under 1 RITM, the workflow has a loop in which ...