Hi Developers, I am looking for a solution, where I need to cancel SLA attached to child incidents. But the problem is there are more than 60 SLA definitions available in our incident process. I am trying to avoid making changes to all the existing S...
Hi, Any one help me out how to remove extra spaces in the Email Notification. Please find the below image for better understanding. Thanks,
We got about 500 application services to be uploaded onto our new SNOW instance. Is there any way this can be done in bulk rather than doing one by one. The company that did the project uploaded one set of Application services.
Hi experts, There are 3 fields (Impact, Symptom(relabeled Urgency field) and Type of Impact). Based on it, incident priority has to be calculated. There are all many custom choices for these three fields. Each choice is given a weight. Based on tota...
Hi, we have a phone number field and use following number: 0800666666the number will be change immidiately after into: (080) 066-6666This causes problem with interfaces, cause we need to give above mentioned number, without () or - . Only in this com...
I have a type Lookup select Box variable field on a custom table . the field will show 2 values separated by , display_name_base,name display_name_base is Account number name is Name. is there a way to auto populate the users details in the reque...
Hi ,The requirement is to make read only/disable the requested for field in the order confirmation page for a particular catalog item (i.e. it should not affect other catalogs). Please suggest some ideas to implement this functionality. Thanks in adv...
How to modify the subject line of Notification ? I want to change the subject line on basis of a field present on another table . I referred the post below but not getting where exactly to call it https://community.servicenow.com/community?id=comm...
Hi All, I am using a display business rule on sys_user table to check for certain roles and then display alert message based on User ID of the opened record. How can we check the User ID value of the current record? Regards, Archana
How to hide variables on a SPECIFIC SCTASK. This is a request with a multiple sctask and I just wanted to hide it only on the second task
Hi All, Can any one help me with the below : If any Normal changes that are submitted for Approval (Authorize State) , which is not fully approved prior to the Schedule window (Planned Start date), then the corresponding change must be Reset (Resched...
Hi, Does anyone have a design document for Cange Management, please? Need doc, not a link to ServiceNow docs. Kindly help. Regards Suma P.
I have defined a Change Model consisting of: Scheduled ->Implement, Pending Customer Pending Customer-> Scheduled, Implement Implement-> Review, Pending Customer When I transition my change request into Pending Customer State, The state field shows '...
Hi All, I have a reference field in my catalog form, on choosing of values fetching data from another table. Here I have duplicate names for some records but case sensitive is different. So I just want to get result data only to the name which I pass...
Hi Team, We have recently installed the plugin called Workforce Optimization for using of shift management process in agent workspace. But when I click on calendar option after some time always showing this below error. If anyone knows please let us ...
