Hello, we are on Orlando Patch 7 and in the process of implementing Agent Workspace. I have added a new workspace module that will launch the IT Service Catalog for our agents and IT staff. Everything works as expected, however, I am not having any ...
Hi, We have a business rule that stores the catalog item variables in the description field in sc_req_item (current.variables). After we upgraded from Kingston to Madrid we got an issue I want to fix without adding container start/end to all our var...
Hi Experts, There are four default risk conditions: 1. Insufficient lead time 2. Critical service changed 3. Critical service affected 4. Default When I tried to use the risk calculator, Insufficient lead time and Default conditions works perfectly f...
Hi all, please help me on below issue, i used this option to show "Add to Cart" button on Portal. Issue : we have 26 catalogs items , "Add to Cart" button sowing in all most all catalog items.But not showing in some catalog items. kindly help me w...
Table data: { "userId": 1, "id": 1, "title": "delectus aut autem", "completed": false "userId": 2, "id": 2, "title": "delectus aut autem", "completed": false "userId": 3, "id": 3, "title": "delectus aut autem", "completed":...
I need to push field as mandatory based on the ui view . So i want to make the validation based on URL using window.location.href.contains(). So if the url belongs to second UI page then make field as mandatory? But i am trying its not working ! so ...
What is the use of business rule in trigger condition of survey? can anyone please elaborate the use of it?
Hi, can you point out the main difference in the process or the impact of when hardware models are loaded in the parent Product Model instead of Hardware Model. We recently implement a basic asset mgmt process in our instance and I just discovered t...
Hi All, While check the error in the system logs, i am getting "Root cause of JavaScriptException: java.lang.NullPointerException : java.lang.NullPointerException:" error whose source is com.glide.ui.ServletErrorListener. Code:- JavaScript evaluation...
Hi all, We have a requirement to set Reference variable value similar to the value on the other reference field in catalog. These two variables are from different variable sets, where they will refer to User(sys_user) table. Request details is the f...
Hi, when i click on UI action it will displays one Prompt box for user input, Now how can i pass value into Prompt box In ATF. Any suggestions recommended .
We are currently in the process of converting our 800+ item catalog into Servicenow. We don't want to have 800+ items and are trying to consolidate and slim it down to what is actually needed. My question is around the best practice for software ...
Hello All, I am trying to make label for check boxes mandatory. I have checked the mandatory check box for that field but it is not working on itil view but working on portal view. So I wrote a UI policy even it is working on Portal but not on ITIL v...
Hello everyone, I am trying to customize an approval email notification with variables from a requested item. I modified the requested_items_summary_with_options email script with the requested item's sys_id. I then called the mail script in the noti...
We are in the process of congiuring discovery and CI's and have come across an issue. When the discovery runs and creates or updates a CI it is entering the baseboard serial number into the serial number field. I am looking for how to change t...
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