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Resolved! How to Change layout of Config Item Info Popup display?

I'm looking change the information displayed in the Configuration Item info Popup screen to show more relevant information when clicking on the (i) in an Incident.  In the screen capture, it shows the Name of the Business Service, as well as the Busi...

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Onchange of varaibles remove option is not working

Hello All, i have created onchange client script to remove option based other variable but it is not working as expected please provide your inputs on it below is my scenario. Two Variables of type select box A and B A has two choices  x and y  B has...

Hardware order process

Hi everyone, I have recent;y been given the task to to stream line the hardware order process, As of right now it is pieced together and clunky. I am wondering how others have taken on this task. How did you deal with ordering hardware for new staff?...

Quantity not showing up Service Portal Order Guide

I am creating an Order Guide for use on the Service Portal and am having an issue getting the quantity to display on the included items.  I am using a modified version of the SC Order Guide widget that allows for the toggles to be defaulted to the of...

Tate Roth by Tera Contributor
  • 2472 Views
  • 1 replies
  • 3 helpfuls

Resolved! Omit Edit Condition Query?

Hi All, My Omit Edit Condition Script is not Working as expected? The Edit Condition Should Omit if the current logged in user is part of the incident assignment group. Below is the Script! var answer;if(gs.getUserID().isMemberOf(current.assignment_g...

jaisankar by Mega Contributor
  • 3743 Views
  • 5 replies
  • 3 helpfuls

Resolved! Can ATF test integrations outside of servicenow ?

Hello Experts ,  We are using ATF for our ITSM testing . We have recently added a few more integrations with dev-ops tools and PeopleSoft using REST API's . I would like to know if ATF can do testing beyond the platform ?   

ITSMTiger by Kilo Contributor
  • 2408 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to see if inbound action is being executed?

This is regarding inbound action for receiving emails.My goal is to write an inbound action that will run if the email is a certain email X, with a certain subject Y. I believe this can be done by setting the run conditions such that recipients is em...

youchan by Kilo Contributor
  • 10299 Views
  • 8 replies
  • 2 helpfuls

Resolved! UI actions not visible to ITIL User?

Some of the UI actions (Re-Analyze,Delete) are not visible to the ITIL user even after the roles(ITIL) was included for the UI action buttons. This is in Madrid version. Can anyone please provide any solutions for this. Below screenshot is of a Admin...

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Resolved! What is the point of the sc_task "Close Task" UI action

I'm studying the service catalog of an out-of-the-box instance. As an example, the "Standard Laptop" catalogue item.  This item uses the "Service Catalog Item Request" workflow. Inside this workflow there is a Catalog Task activity called "Order Fulf...

adrianps by Kilo Expert
  • 2250 Views
  • 2 replies
  • 1 helpfuls

Reset or resend approval email

Morning, I have a requirement to send out a reminder approval after 7 days if the first approval has not been actioned.  Background: We have a request on the SSP which allows users to deploy devices to our customers and part of workflow requires the ...

Darren22 by Tera Expert
  • 3066 Views
  • 1 replies
  • 1 helpfuls