Is there a guide somewhere on how to effectively use the KB article template Heading and Field styles? I've only been able to find the very brief description in the Help pages, nothing that goes in-depth and explains what works vs what does. not.
Hi All, I need to convert integer value into Duration format and capture it in a Field whose type is also Duration.Scenario : I have a catalog form, which has the below variables :- If any value is provided, in the 1st variable and the unit is selec...
I have not written this before and fairly new to this approach on calling system property on client side scriptingand trying to understand how to call a system property on a Catalog client script? I have defined a system property where the Value is ...
Hello All, I setup OAuth with an external client and created a REST message. created a script include to check whether there is any existing refresh token, if the refresh token is not expired then looks for access token and validates whether it expir...
I have a custom requirement wherein we need to remove the itil role for the users who have not logged in from pas 9o days. Below is my script which is not working in a scheduled job. var gr1 = new GlideRecord("sys_user_has_role");gr1.addEncodedQuery(...
Hello Team, I am trying to query the group member table and applied few conditions to check if user is only member one group. here, the expecting output is list of all the users member of only a single group, to achieve this I have written a script i...
0down votefavoriteI'm using service now api https://xyz.service-now.com/api/now/attachment/file api for attaching files to the incidents. Files are getting attached to the incident and they are appearing in activity section but not showing up in the ...
Has anyone had any experience in adding options to a select box within a multi-row variable set, based on information added to another multi-row variable set? e.g. MRVS1 has two fields, Type (pre-filled select box) and Name (string). MRVS2 has one fi...
Hi all, We created a new catalog item " Application Access", which contains Request type as a variable(Select box) with three choices. Request type -> -none- -> Add -> Modify -> Remove If Request type is Add or Modify, then need to make Attachment...
Hi All, Container split is not working in service portal.created varibel set with container start ,end and split,it is working fine from catalog side.But when i open same catalog from service portal side,it is not working(not getting splitted)....
New to flow designer. First time trying to create some sort of switch. I have checkboxes on the request form. They can multi-select the checkboxes, but they need to route to different teams depending. So I will need some kind of join to have it wait ...
first variable : list of departments second variable : list of users but the default value should be the head of the department selected in the first variable. how to achieve this ?
Is it possible to show in a list of incidents or problems if the individual records have attachments?
Id like to create incident template for contacting customers.I want to insert customers name in "Additional comments" automatically,so entered as below, javascript:"Dear "+gs.current.caller_id.LastName() but the result is "Dear undefined".How can I i...
hello all, add multiple fields in system properties and send that field when rest message is called.means want to send dynamic field name in integration. please help
