How to convert the encoded query to readable one
var gr = new GlideAggregate('sn_hr_core_task');gr.addEncodedQuery("active=true^parent=" + current.parent); gr.addAggregate('COUNT');
Forum Posts
Resolved! Is there a way to suppress email notifications for the person updating a record?
Hello, Is there a way to suppress email notifications for the person updating a record? For example, if I am on the Watch List for a Incident and I post a Work Note, I know I just made an update, is there a way to suppress the email notification only...
Resolved! Send notification based on a variable response
Hey guys! I am working on a workflow and getting close to be completed. I have a catalog item with about 8 variables. I need to send a notification based on response to one of the variables. If variables.type_of_request = CIP then send notificati...
Resolved! Label variable in UI Policy
I am working on the Kingston version. While for building a Catalog Item under a UI policy, Can I apply action on two or more Label variables? I have tried however 1 label variable is being displayed outside of the UI policy criteria. Means, its getti...
Resolved! How to Add TimeZones and Offsets
I would like to add several timezones to be used in SLA Definitions. Where do I add these and how do I define the offset (e.g. GMT+2)? Here is the list I want to create:1) America/Sao_Paulo2) Europe/Prague3) Australia/Sydney4) Europe/Bucharest5) Amer...
SLA TimeZone and Schedule Implications
I am creating several SLA/OLAs. My instance TimeZone is set to GMT. I have a global servicedesk scenario where users can be in any given Timezone. However, the support teams are only measured against SLAs for where they operate. So for example, if t...
Story Defect Relationship
Hi Community, on a story form i have a defect field what i need is when ever a defect is added to story it should appear on story related list . any idea how to achieve this. Thanks.
Routing and Assignment > Assignment Rule for Incidents already assigned to group
By default ALL of our incidents need to have an assignment group from our front line support. They cannot go out into the 'ether' so our Assignment Rules do not run. Is there a way around this?For example,If John from Ohio calls into or front line ...
Resolved! How do you parse the body of an email?
We are getting ready to move to ServiceNow and I have a need to parse existing template emails that were creating tickets in Remedy until we can implement integration with the older system. The email body contains information formatted in the followi...
Resolved! Report Assignment group history
Hi, I need to be able to show in a table the assignment groups each incident went through from start to finish. I think I am close but just can't seem to get it nailed. I keep getting the value other team agent and I just want it to list out all the ...
Unable to preview email notifications of type *********Meeting Invitation********
Hello Community users, We were working on the customization for the out of the box CAB workbench email notifications and the one which we are trying to customize is CAB Attendee Meeting Notification. This is of the type Meeting Invitation. Even befor...
How to clear out the field on target table via Transform Map
I am having similar problem but via excel upload. How to clear out the field on target table via Web Service + Transform Map There are different asset managers and they want to upload their own different set of asset field to be updated. But the p...
Issues with worknotes and additional comments when mixed
HelloOn my incident form, I face many issues while I'm managing 2 journal input fields (additional comments and work notes).1. The post button only works for work notes. I absolutely need to update the form if I want to save the additional comments.2...
Resolved! Table format in email notification Scripts
Dear All, I am trying to create the change field values in my email body in a table format. I have created the fields value in paragraph mode with a line break. However, I need to incorporate them in a table format.At...
Difference between OOB Duration and Business Duration fields on Incident Form
How is the business duration calculated? What schedule or timezone is considered for calculating Business duration? I could not find much information on wiki.