Assigned to field is not showing the members of assignment group when selected?
Assigned to field is not showing the members of assignment group when selected i Have added the reference qualifer.
Forum Posts
Catalog Item Delivery Time / Date
Hello. I'm a little bit new to Service Catalog administration. I successfully created a Catalog Item and associated Flow, but there are a few things I'm still confused about. Perhaps someone could enlighten me... I set the "Delivery time" field ...
Resolved! How to filter reference field records based on another fields
Hi All, Please help me here : as of now we are displaying reference field values based on another field . but Now i want to filter Data reference fields records based on two fields from Form. Script include : var filterTask1 = Class.create();filterTa...
Resolved! Set Assignment group at RITM level from catalog task script in workflow
Hello, I have a catalog item and a workflow. In my workflow, I have a catalog task with a script like this Can I set the Assignment Group at the RITM level from here. My task get an assignment group set using assignment rules. I want the same group...
Resolved! Restrict dropdown values in list view for incident
Hi All, how we can restrict dropdown values in the list view Table: Incident Field: State Field value ‘Closed’ should be visible only for Admin user in both form view and list view (In form view, this is already in place, need to do it in list view a...
Push the data from the Form to external database
Hello Community, I'm looking for the solution for one of my requirements that all of the data what are filled on the form need to be pushed to the external database, can someone help me with that? Is it possible using the workflow ? Any examples? (...
Resolved! Getting a Display Name from a Custom Reference Table for a Record Producer Variable
I'll start this by saying that I think that this is a coding noob question, but I'll post it anyway. I've set up a custom table, u_supported_applications, for a series of applications that our group supports. The table is pretty simple right now, j...
Resolved! Show User ID also in the caller field of Incident form
Hello Experts! Can someone please tell me that in the Incident form, if I open the caller field (search for a user, basically), I see Name, First Name Last Name and Email Id columns. How should I bring User ID column also in that? I don't see the gea...
Resolved! Need to create a Aging field in Incident Table to calculate the age of the tickets
Need to create a Aging field in Incident Table to calculate the age of the tickets
How to calculate Age of the tickets?
Hi All, I want to calculate the age of the incidents on the incident table. Could some one please help me on starting from creating the Age field and till it calculates the age. Thanks.
Estimated Time Delivery not working with Flow Designer
Hi All, I used a Flow Designer for Service Catalog to build and automate the hardware process. Everything was fine except the Delivery end Estimated Time. When user order via Service Portal the page goes to the sc order widget where Estimated Time De...
Resolved! Agent workspace is not having resolve button on the form to resolve the ticket by agents.
Hi All, We are using agent workspace in place of call module. So when Agent creates an incident on agent workspace. All other UI Actions are there but Resolve button is missing. So, they need to go to incident form and resolve it. Can anyone plea...
Resolved! Form Section Missing.
Hi All, We have a custom table and we have created 10 form sections for the form in the default view. Don't know what happened 9 form sections are missing from the form. What could be the reason ? Those missing form sections are available on the "sys...
Resolved! Issue with Scheduled Exports
We had a scheduled Export export which used to export all the incident table data daily at 6.00 am so I have unchecked "Appended Timestamp" so every time new data will replace in the MID Server.. For first time export all the records, but from secon...
Resolved! Attached Knowledge tab not visible on form load for incident form
Hello Team, i need below help, on Incident form I want "Attached Knowledge" tab under Related lists. Along with this tab I also need an EDIT button so that KB articles can be added by users. However when I edit related list and try to add attached kn...
