Incident to major incident proposal
While proposing the incident to major incident. We get one Popup, I want to add some other fields to the popup. How can I do that Below is the popup which appears when we click on propose to major incident
Forum Posts
Converting CSV data into JSON with Data Source
Use Case OverviewCSV uploads via Catalog Items are common for bulk onboarding and integrations. Instead of manually parsing CSV files, this solution automates the entire process.When a Catalog Item is submitted with a CSV attachment, a Flow is trigge...
Issue with appending fields
Hi, The Work Note Type should be appended to the Case Work Note (HTML filed) and made visible in the Activity section. Additionally, the Case Work Note text should be bold and set to 14pt font size.Note: Case worknote which is mapped to the worknotes...
Resolved! Assignment Group Members not reflecting in catalog task
Hi Team, I have imported a group from prod to dev instance. group was added in the dev, but group members were not added. Now, i have added the group members data manually and assign this group to workflow. when raising the REQ,task is getting create...
ITOM/ITSM Integration for Datadog plugin is unavailable for my instance
Hi Community,I am trying to integrate Datadog with ServiceNow, but I am facing an issue where the ITOM/ITSM Integration for Datadog plugin is unavailable in my instance.Because of this, I am unable to proceed with setting up Datadog alert/event integ...
Resolved! Problem have incidents
Dear Team, (function executeRule(current, previous /*null when async*/ ) { // # Assignment 3: Problem have incidents // > if problem is updated with worknotes - update the same to all the incident. // > if problem is closed - resolved or clo...
clone
I need to perform a clone ensuring that certain tables are preserved in Dev and QA.During the clone process, the data in these tables must remain intact in Dev and QA, without being overwritten by Production data.
Contracts not visible in business portal
Hello, I've created and added a record producer in the Business portal. Besides other variables, I've created "contracts", which has the following reference qualifier: javascript: 'account=' + current.variables.account;When I test it in the por...
Resolved! Deactivate the standard change template
Deactivate the standard change template once it exceeds four failures . While this can be achieved using a Business Rule or Flow Designer to retire the template, is there an out-of-the-box (OOTB) capability available to automatically inactive the tem...
Resolved! Accidentally added variable to wrong catalog item — captured in active Update Set
Hi Community,I am a fresher working in ServiceNow DEV. I created a catalog item named Laptop Request and an Update Set named Laptop_request_Dev_1, which is currently in progress.While observing an existing catalog item (Mobile Request, inactive, crea...
Resolved! Inbound email notifications - retrieve mailer name
Hi everyone, Currently I have an inbound action created which I want to use to retrieve the name of the sender.For example, when you receive an email it displays as 'Example user <example.user@gmail.com>. How can I retrieve the 'Example user' in my ...
Best practice to handle large dependent choices in Service Catalog variable
Hi Community,I have a Service Catalog variable (type: Select Box) that needs to display a large number of choices (hundreds), and the choices are dependent on another field (example: country= India, states = all the state choices to populate). I’m lo...
How to create multiple check boxes under one question
Hi Team, How to create multiple check boxes under one question Question or labelList any Network Folders access requiredbelow are my check boxesAccountsCorpCust_SrvEngineeringHRITother. If I Select Accounts Check Box then, I need to show options Read...
Create a risk assessment in Demand Form.
Hi,I need help with implementing a Risk Assessment on Demand form when the Demand state moves to Screening.Currently, we have similar functionality available in the Change form, where the Risk Assessment is available under related links with a set of...
Standard change
Hi, please help:) IssueNot able to implement a standard change where the processflow ribbon on top does not show. The fields in the standard change ithat I have created s not showing. The form for normal change is showing, so it looks like it's not a...
