Hi All, We are looking to have the conversation panel closed when a chat has been moved to closed complete state. May I please know if anyone has any information on how this chat window can be made collapsible or hidden once the agent closes the inte...
I noticed today that I can't find neither Process Guide and Process Workshop presentation for Knowledge Management in the Best Practice Portal. I know they where there a few weeks ago but now they are missing. I've older versions saved but would be n...
Hi Team,I’m facing an issue while trying to auto-create an RITM (sc_req_item) from an inbound email and would appreciate your guidance.Requirement:When an email is received, a RITM (sc_req_item) should be created automatically.Email Subject → RITM Sh...
Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...
Hi Team, I want to restrict past date selection in due date field in problem task and Change task tables. I have tried directly in UI Policy, it is working but in form it is showing error, if selected date has passed past date. Apart from that how ca...
This seems to be a SalesForce spoke Flow. How can I begin to troubleshoot or who do I contact?
Hi we need to generate Excel sheet a request to be placed in a file to be auto generated (possibly xls, xlsx etc. format) as an attachment & should be attached to the Requested item submitted. We did had something similar to be done for an request i...
I think I have 2 ways to tackle this, but looking to do it the easiest wayI have a list of catalog items that we want to limit to users that are in a specific location or have their job title contains a key wordWhen I look at the options to build thi...
Hello SN community, I have a requirement to make the survey results shown in SOW editable for users with the problem_manager role (currently it is read-only for everyone). The survey opens in the UI Page assessment_take2.I tried creating different w...
Hello guys ,Actually i have create a custom model as same as the normal , i need the ask for approval, for that i created a change approval policy , with the inputs as the change_request and model as my custom model .then also i created decisions and...
Hello,I am currently setting up a catalog item, and I need certain fields to be displayed depending on the user’s selection.My goal is for only the Choice field to be visible when the form loads, and for the conditional variables to appear afterward ...
Hi Team, We have Configured ServiceNow for automatic user provisioning with Microsoft Entra ID as below doc and able to get all the user details. https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-provisioning-tutorial Just want ...
I need to change the order and rename the items in the Article Template selector for kb_knowledge. In the current version, I can do this by clicking the Edit Interceptor button and rearranging the order and names. However, these changes do not apply ...
I have a requirement: As soon as user attaches file in out of the box attachment, then data in the file should be stored in a variable which is multi line text.
Hello All, We have integrated ADO with ServiceNow DPR and we observed that we can only track Epics & tag them to a release record. The release duration of an EPIC in our process takes months/years. So, we want to tag user stories, bugs and release re...
