Service Bridge Integration - Dynamic Mapping of Category Value
Hi All,We are working on Service Bridge Implementation,How can we make category value dynamic instead of hardcoded value? So it can be reusable for multiple consumers.
Forum Posts
generate approval from scheduled job
I have to add approvals from 2 users at 30 days from a job. I one of them approves the approval should be marked approved and other is not required. Is the possible ?
Domain separation and departments
Hello, My organization is setting up domain separation. We are using the department field as the basis for the domain separation, which is pretty straight forward. Even if our use of departments is not so clean. We use departments as way of separat...
Access Analyzer shows 'read' access but User not able to view the list report
Hi, I have created Dashboard on 'purchase order line' table, and shared it with user(John Diesel) having 'sn_shop.shopper' . This dashboard has bar chart and list type report. Use able to see the bar chart but can't see the list report. It shows '...
Not able to add closed and canceled incidents to problem record
As an admin user I am able to add incident to problem record but when i am impersonating with other users they are unable to add closed and canceled incidents to problem record
Resolved! difference between change management and released management
Explain me difference between change management and release management.
Interaction vs Incident First Call Resolution Metric
I am trying to understand how First Call Resolution Metric is calculated for both interaction and incidents. I can't seem to find what the out of box calculation math is. Also, what happens to the First Call Resolution metric when a Interaction opens...
Resolved! Xanadu ES12 in Global
Hello, The Xanadu highlights in docs state:Use ECMAScript 2021 (ES12) features in any server-side script.I understand this to also mean Global scope, in scoped apps this has been available since Tokyo. I spun up a PDI which is running on build `glide...
peripheral management
I would like your advice on our approach to receiving, issuing, and generating reports for peripherals, and eventually integrating with Ariba for procurement.The relevant ServiceNow items are:- ITAM (IT Asset Management)- Hardware Asset Management- C...
Resolved! Variables in Custom table
Hi Team, We have created a custom table for managing administrative tasks,and have few catalog items created,all catalog items have different variable and the requests are getting created in Custom table.Now we need to show all the variables in the c...
Create a catalog item ? I am having issues with Validating the Task -(see screenshots)
Here is the task: Field consultants need to be able to request items that support the workshops they are facilitating. They must be able to let IT know when the workshop is being hosted and the items required to be successful. 1. Using the Consulting...
Unable to view Compose email section in workspace
Hi, I am unable to view the compose email section under workspace, could you please tell us a way to view it?
Inbound Email actions
Hello team,I had a requirement for the inbound email action - When some user sends and email with the subject that starts with {Asset Reutilization} and in body { Asset serial number - 123 , Asset location - xyz , Asset centre number - 123 , Asset st...
Resolved! Creating knowledge tasks for review of articles
Our knowledge base has expanded dramatically as each of our different business units have come onboard and every one contributes to the creation of knowledge. This has led to some maintenance issues as information quickly becomes out of date and arti...
Resolved! Business Services vs Technical Services
Hi,I am trying to understand what should be defined as a Business Service vs Technical Service.Is there a standard definition for a business service and technical service with some examples and how this definition impacts CMDB/CIs in ServiceNow?I als...
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