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Resolved! Parent/Child relationship in Contracts

I am attempting to start contract management in Service Now and have a question regarding tying contracts together.   For instance, we have a Microsoft EA.   Under that EA we have several products that are covered.   For those products, such as SQL, ...

tschenke by Giga Contributor
  • 6213 Views
  • 8 replies
  • 4 helpfuls

Report on users that doesn't have read-only ITIL and ITIL role

We have several assignment groups that grant the ITIL role, either directly or through inherited roles. I’m trying to build a report that identifies users who do not have either the ITIL or Read-only ITIL roles. Could someone please advise on which f...

pavanakumar by Tera Contributor
  • 468 Views
  • 5 replies
  • 0 helpfuls

Resolved! Need to edit change request values

Hi everyone, I was asked to modify the assignment group value from an change template. Can someone let me know how can we edit the value there.    Regards, Lucky

Pallavi65 by Tera Contributor
  • 1133 Views
  • 5 replies
  • 1 helpfuls

Resizing a field using client script

Hi Everyone,  Would just like to find out with regards to data displaying outside of a field that has been resized.So we have a sensitive data field that we are using and when switched to Next experience the field was much larger than it was in UI16,...

LivashanN by Tera Contributor
  • 356 Views
  • 4 replies
  • 0 helpfuls

Resolved! Virtual Agent - Change multi-link URL

Hi everyone,  I hope you are doing well.Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'. Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?sy...

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rafas_10 by Tera Guru
  • 376 Views
  • 1 replies
  • 0 helpfuls

Resolved! Timezone field on cmn_spam_schedule

Hello All, I am checking the Timezone field on Schedule.And under child schedule entries which is cmn_schedule_span table, there also it shows this timezone field.I was trying to understand from where does the timezone value appear under child Schedu...

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Auto Forwarding from Shared Mailbox to ServiceNow

Hey all, We have shared mailboxes and any emails to them is redirected to ServiceNow and cases have been created. Now, we suddenly, stop receiving these kind emails. I have checked all email accounts and connections, logs everything looks perfect fro...

Bchaudhary by Tera Contributor
  • 771 Views
  • 8 replies
  • 1 helpfuls

How to add custom state choices for an extended table

Hi All,I have an custom scoped table extended from task table. I would like to add custom choices for state field, what is the best practice to add custom state choices and their values. Also, how would I define close states and WIP states?  Thanks!

How to set an approver for a knowledge article?

I'm creating a new knowledge article. I do select knowledge as the knowledge database. I don't want everyone in the knowledge database to be an approver. I want to an individual as the approver for an article. How do I go about ?

Saratha by Mega Explorer
  • 6318 Views
  • 5 replies
  • 5 helpfuls