Hello, I have a variable set on a change request that I would like to show as read only. I have set the variables within the variable set to read only but this does not work for the entire variable set. Grey out the section on the right like the sect...
Hello Team,I have requirement to add new label to the impact variable on incident form and list view also.The new label should apply when the state is not equal to closed and resolved state.Please suggest how to achieve this.@Ankur Bawiskar @Dr Atul ...
Hi All,I have a requirement. I need to remove the highlighted portion from the portal.Can someone guide me how to do this as I am new to portal configurations.
Hello Everyone, Here i have one Requirement. Here i have Change request having option Approval and Change Task options in related list. Approval option having Requested, and Change Task having New and Edit options. New option is in disabl...
Hi Everyone,I am calling a third-party API that returns a PDF file in the response. I need to attach this binary PDF file to a RITM record. Below is my code — it creates the attachment, but the file content is not being added correctly.(function exec...
ISSUE:We understand that your Notifications are not triggering as per configsSOLUTION PROPOSED:We investigated and identified that the email notification "MTH SCTask Group Assigned (LIMS)" created on the SC_TASK table is being sent out when 'sc_task....
In HR agent workspace we need to add date field in g_modal window.
HiI am currently involved in a Hardware Asset Management (HAM) implementation and migration project. We are setting up Hardware Asset Management for a customer in a Greenfield instance . We will be loading asset data manually for compute and workplac...
Hi,I have created a UI action on my incident form and set up an event. The UI action calls the event and a notification is triggered which I set it up. Now, I've enabled the option "include attachments " in the notifications which as a result is send...
Hello Everyone,I have one requirement related to the catalog item. In my catalog item there is a one list collector.REQ : If "ALL or N/A" is selected don’t allow any other selections in list collector.Table - Sys_user tableHere multiple values in lis...
As a change manager, I want an emergency change to be created only from P1 or P2 incidents.1. Edit Change Interceptor to disable Emergency change.2. "Create Emergency Change" UI action should be only be visible for P1/P2 incidents.3. Impersonate itil...
Hi-Is there a way to copy over bookmarks from one user's profile to another? I've looked but haven't found a way to do so, and I'm not sure if this is possible.Thanks!
The ability to hide a catalog item can be managed with "User Criteria", but is there a way to allow some delegated people (asset managers) to be able to order those same items on behalf of the people that the catalog item is hidden from? We want the ...
i have created a mail script to create a meeting invite for a weekly calll to who ever sublits an RITM for a particulatr catalog using ics template . and tried caling ics as body and attachment in email notification . but invite is not getting creat...
Hello, To give you some background we decided to create our own status report on the service portal with a drop down where the driver is the parent project and you can select the date of the report which will display the data.On the status report tab...
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