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Change the order in a survey template

Does anybody know if you can change the order of the "emojis" in the survey template simile faces? Default is very dissatisfied to very satisfied. I would like them the other way around, from very satisfied to very dissatisfied.   I found this artic...

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Resolved! Dynamic Default in Dictionary entry

Hi,    In Dictionary entry of Author field in knowledge table under Default value tab the Dynamic Default was enabled and value is set as "Sender" . But due to some POC is disabled the checkbox and did my testing but when I was trying to enable the f...

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Nivedha G by Tera Contributor
  • 350 Views
  • 2 replies
  • 2 helpfuls

Flow executions showing 'queued'.

I have a flow attached to catlog item. Whenever im trying to raise a catalog item, my flow executions show that 'Queued'. Please find the attached screenshot. Any help on the issue would be appriciated. 

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If condition on workflow not working

Hi,I am doing the modifications on the OOB service catalog request workflow. I removed price and group approval part from that. I created one catalog from the sc_cat_item table. Another one created from software model record using publish software to...

Business Stakeholder

Please advise if I make someone a Business stakeholder can they view dashboards and if so what else does this role give them access to do? Thanks

LakhyS by Kilo Contributor
  • 434 Views
  • 4 replies
  • 0 helpfuls

Notification is not getting triggered on problem task form

I have written a notification on problem task table when record inserted or updated.And added condition when problem.priority = critical or high notification should be triggered to 'ABC' group(in the group field selected one group) Notification is no...

jack33 by Tera Expert
  • 484 Views
  • 7 replies
  • 0 helpfuls

Resolved! Allow access for inactive users for payroll group

Hi Experts, We have a OOTB business rule "Query Users" that checks if the logged in user has admin or user admin role. If the logged in user does not have the roles, then restricts access to the inactive users by addinga query condition in the query ...

Sruthi17 by Kilo Sage
  • 324 Views
  • 2 replies
  • 2 helpfuls

Barcode scan

We only have ITSM Standard subscription. When taking inventory for asset management, I would like to use a barcode reader or smartphone to scan and enter codes. Is this possible? Is there any guidance for it? 

Koji Yanase by Tera Contributor
  • 479 Views
  • 1 replies
  • 1 helpfuls

to create a service catalog

in catalog there is one scenario how to create > Type of machines (Windows or MAC, which can be pulled in from CMDB) , can you please help me on this? Regards,Syed Nayeem

NAYEEMURR by Tera Contributor
  • 160 Views
  • 1 replies
  • 0 helpfuls

Cannot create Appointment Booking Service Configuration record

I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there sho...

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Edgar F by Tera Contributor
  • 329 Views
  • 5 replies
  • 0 helpfuls

Resolved! Adding Pop-up message along with Buttons in UI action

Hi Everyone, I have an UI action called “Request Document” button. When I click on UI action I would like a popup message to appear that says "Are you sure you want to send this Request Document." In the popup window, there should be two buttons. “Pr...

Database view beween cmdb_ci table with other tables

Hi, I am trying to build database view between "cmdb_ci" table with "cmdb_ci_business_app", "cmdb_ci_desktop_software", "cmdb_rel_ci", "cmdb_ci_server" I am stuck with what needs to be the where clause condition. I don't have exposure to CMDB tables ...

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anvitha ash by Tera Contributor
  • 1031 Views
  • 6 replies
  • 1 helpfuls