how to create 3 level cascading dropdown list?
I want to create a 3 level cascading dropdown list. Any suggestions? I got the 2 level working. but for the 3rd level I do the same thing and it doesn't work. Does this require coding?
Forum Posts
Show/hide containers in RITM/task
I have a request I'm building with 7 containers.They all start hidden, and then based on what is selected in an initial select box, the appropriate container shows. This part is working perfectly. However, when the RITM/task are created, all 7 are sh...
Standard Change Model – Change Model field is read-only but blank (Expected behavior?)
Hi Team,Recently we introduced Change Models in our client instance and noticed a different behavior than usual. Observed behavior:For Normal and Emergency changes:Change Type is read-onlyChange Model field is editable For Standard (pre-approved temp...
Resolved! User is not able to remove user criteria in standard change templete
Hi Team, I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working. User criteria still showing, even though user has removed that user is having itil, change_manager roles.
Resolved! Importing RITMS/Requests did not copy over variables
I have to import around 100 records into DEV and create a specific catalog item request. I created them through Transform map and works in DEV. I tried to import Requests and associated RITMS separately into TEST but variables did not copy over nor d...
Resolved! Create new change page
Hi,Does someone know from there is page is configured from ? Change->New-> Create new change request page
Resolved! the activity filter is not showing the changed values on outage form
Hello All,for the activities i have added activities filter also the fileds ae added also even the property involved for this is also having values.But if i change the values on that form it shows but if i reopen the same outage record once again it ...
Need to update a field on approval table in every workflow and flow designer
Need to update a field on approval table in every workflow and flow designer. Could you please let me know any easy way for this.
Resolved! How to update a variable under catalog task from the flow designer
Hi, We have a requirement of creating a user record on sys_user table from the flow and user id from that user record should be populated on one of the variables under catalog task. How do we populate the variable value on catalog task from the flow ...
system property glide.hub.process.sync.jobs.inbound.subflow.execution_time
currently the value of the system property "glide.hub.process.sync.jobs.inbound.subflow.execution_time" is 30000, but we want to increase to 60000. Will there be any issue here. Please help
Change Management
I want to learn Change Management from end to end comprehensively.. What are the sources?.Can anyone please provide me with relevant sources?
Email details not visible on the RITM activity stream
Email details not visible on the RITM activity streamCheck under the filter funnel, the checkboxes of email autogenerated and email correspondence are already checked.
what is best way to create report to get survey response in report along with all type response
Dear All, I am looking for to create a report to get all survey response in once report like we have one metric called - Incident surveys where we have 2 question - 1- one question have some emoji where value are - happy, satisfied, very satisfied...
TRack history
We would like to know if we can track who added / removed Sections from Change Request Form Layout ? its not available in Show Versions Couple of sections has been removed in prod
Resolved! ACL issue on new table
I created a custom table.One of these fields is a reference field on a catalog item.When a non-admin tries to submit the form, the reference field shows 'no matches found'.I have created a read ACL and added the itil role, but the result is the same ...
