hiI have the following script running on my inbound email rule var req = new GlideRecord('sc_request');req.initialize();req.requested_for = email.from; // or use gs.getUserID() if appropriatereq.short_description = "Request from email: " + email.subj...
Hi Community,I’m working on a ServiceNow catalog item and want to dynamically populate one variable based on the selection in another variable.Scenario:I have a variable “select_the_requested_group” with choices:ABCDEFGHIJKLMNOI have another variable...
里 Client Script QuestionsHow to make justification field mandatory when priority = Critical?How to highlight or style a field (font, color, background) on form load?How to auto-populate email when a user is selected?How to automatically set priority ...
Desired Date Requested"MandatoryDate Users should not be able to add the current day or next day 2 days and should only be able to select business days onlyMap to Due Date field
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Members of the CAB, ECAB, and Change Management groups can manually approve any change record regardless of assignment group or change type.Need the best practice to implement this solution
Hi Team, Good morning, My requirement is we have a variable called " I change" in the catalog item, now the if script is true(yes) when we update the value , when user select an existing application in the catalog item they update other than I chang...
Hello! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the re...
Hi everyone,I’m working on a catalog item where users should be able to request reactivation of inactive users from the same Business Unit as the Requested For.Here’s the current setup:requested_for → Reference to sys_userbusiness_unit → Single Line ...
Good morning,I've crafted a custom ACL on sys_user_delegate with READ rights. I'm hoping to allow our Service Desk agents to have insight into a manager's delegate. However, applying this role to a Service Desk agent doesn't give them access to view ...
I have a question about the "Requires verification" attribute on cmdb_ci and other cmdb classes.I don't see any consistency about populating this attribute on different instances. I want to understand under what condition it gets true and false value...
Hi allIn our Service Catalog item, we have a variable called Select the Application and another variable called Notify Additional User, which is a List Collector.We have a requirement thatwhen the user selects Concur in the Select the Application fie...
Hello all, I am trying to use the out of box StdChgProposalDiffViewer functionality, but I have no idea where it is located. I have tried UI Pages, Script Includes, and Processors. I even searched in the app studio to try and find it there, but...
Hi, We have a requirement to be able to view impacted locations on changes and incidents as described below. This seems to demand a high amount of processing for each change/incident, especially as unique sites are being requested. Show a related li...
