Hi, We are currently facing an issue with our record producer used for submitting incident records. The form contains around 19 variables that users are required to fill out before submission.After submission, under the incident ticket, there is a se...
Hi, I have a client who wishes to implement ServiceNow-JIRA Integrations and need help on different approaches I can use to implement the below requirement please- 2 way integration with Jira for incidents and service requests.Tickets will NOT be cre...
I have a catalog item that triggers subsequent catalog tasks if the user selects the options.We’d like to add inbound email as a trigger for this catalog item. What’s the easiest way to parse the email and create an RITM?My Email sample:Subject: Onbo...
Hi, I have a nine platform analytics reports in HR agent workspace dashboard. Here i want to excluding two repots and show remining seven reports to "software" group users.How to retrict those reports based on group in platform analytics and can anyo...
In the 'Coaching' application, according to ServiceNow it should be possible to manually assign training material to a trainee. However, I can't find the 'Assigned course items' related list for this. I checked under Configure → Related Lists, but th...
Hi, I have added ITIL Role for Start Work Button and Complete Button UI Actions in the Problem task. And ITIL users can view start button in the form but not complete button. Can someone help me why ITIL users cannot see Complete button in the Proble...
Hello Everyone, I have one requirement, in incident form under Closer information there is a fields -Resolution code and it's having the option Duplicate.if i select Duplicate option after that Check box field visible automatically under C...
The End date and time is selected as "09-07-2025 23:29:48" and the event is triggered when the custom table record is inserted and the BR kicks the script include cde wherein it should schedule the event at the selected end date and time, but instead...
Happy new year! Could someone please assist in configuring the archive rule for alm_hardware and the related cmbd_ci_computer.I have created an archive rule but I need to make sure that I am doing it correctly. Here's what I have done so far:I create...
Hello Everyone, One catalog form having the computer information variable actually it's reference field from CMDB-CI-COMPUTER table and it's automatically populated based user information in catalog form. but if any new user try to Create ca...
Hello allThanks in advance for your watching my post.I am working first time with integration using soap message and we use MID Server here and we use end point hereI am testing the connection with no authentication and I am receiving the response as...
In my PDI script Include is not running, while i verified in background script the code is working fine, Created script include and added script include in on change client script, the script include itself not working in my PDI, may i know the reaso...
I am trying to set the default search order for a table (any table, although I specifically need it to work for kb_knowledge) by using the isOrder attribute. Documentation suggests the following: "An administrator can set the sort order of records di...
I recently worked on a requirement to change the reference data point for a reference type variable in catalog item. Sounds Simple, right? The requirement was just to change the table from table X to table Y and no changes in variables , UI polic...
Dear Experts, I am newbee to Servicenow. Could you please let me know how to download the trial version of ServiceNOW so as to enable me to integrate with OIM (Oracle Identity Manager). I am trying to build the basic integration like to OIM to talk t...
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