We have a catalog item (CI) for report requests. A question on this CI asks if the report is to contain HR data. If the answer to the HR question is yes, we have been asked to create a new HR case concurrent with the resulting RITM. In addition, we...
Hi all, I have i doubt, can we change the value of some field based on other field value change using oncellEdit() client script? For example, if i change the value in short description, can i add old short description to description.. such kind of s...
I am trying to associate a service catalog item to a flow and my only choices under the Process Engine tab is Workflow and Execution Plan. Only one person in my development group has "Flow" available to them in their developer instance. I do not have...
I have a variable referencing sys_user_group table however, i want ONLY group A to show in the field when searching the group table and ONLY the members of group A should show up when selecting a user. How can i best achieve this? Thanks for your hel...
Hi Team, Any one can explain the, How to Populate First Name, Last Name and email address in catalog form from user table. Actually I am new to scripting, I create catalog item and created variable name FullnameI( referance field Sys_user table) a...
I am wondering if anyone has seen any templates that can be used from a business analyst perspective to provide to business units to give them a template to complete when working to build service catalog items or something along those lines.
Hi All, We have an issue where we're using a depreciated SC Order Guide widget which does not include the attachment option. We have a newer version of this widget that not only includes the attachment option but also seems to break up the order guid...
I am trying to add the person's name beside the waiting for approval on the service portal page like " Waiting for Approval: Nihanth Allada" I tried to do some enhancements on the Request Item Workflow Stages. But nothing seems to work out for me
Hi All - We have been noticing a lot of our CIs in CMDB have numeric value in the Status field. Instead of "Installed" it is showing as "(7)". Kindly refer to attached screenshot. Would you know any possible reason this could happen? Appreciate the...
I am looking to use export set to export the report from the CMDB query builder. Is there any way to do it. Thanks in advance! ~Swapnil
Post operation endpoint is working in postman without mid server & authentication but not working in servicenow. I am getting below error message: Method failed: (/fw/index.php) with code: 404
We want to update the value of the current field depends on the value of the previous field . (function executeRule(current, previous /*null when async*/) { var v = new GlideRecord('u_meeting_booking_details'); var prev1= previous.getvalue("u_...
Hi Everyone, In business rule, is there any way to change field values with out saving/updating record from script ? Please advise. Thank you.
Hello Experts. I have an request from my customer. he want select an incident and to relate to problem. but the request is that not want view all incidents he want view only incidents that belongs of an account, (the account is refence field in PM,...
How do I create a filter/query of all work items in Service Now where my name is called out (i.e. @Mentions) in the Activity Log/Notes. Which field should I use to call out @Mentions in my filter/query
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