Hello Experts, I need to change the state of the Requested Approvals to No Longer Required only for those tickets which are closed complete. For ex- If a Ritm is closed complete but still its approval is pending with some user who is now inactive t...
Hi the community, I have deployed the Dynamic translator feature on the Short description and Description fields: I added a new attribute on the dictionary entry for the Short Description and Description field. When I try to reproduce the same action...
How to exclude only three users from group approval in workflow. I am using Approval user activity. Here is my script which is going for group. var gr = new GlideRecord("sys_user_group");gr.addQuery("parent", current.u_designated_cab);gr.addQuery("ty...
HI I am trying to build JSON object to use in one of the integration. Below code works fine if used hardcoded value but fail if use workflow scratchpad variables. I am trying to execute this in service catalog workflow activity. anyone face same issu...
Hi all, I have a requirement to send a OOB Task level Notification for an external (user outside of servicenow) email id, I have created a branch activity and kept catalog task as well as Run script in workflow to handle in parallel , so first as soo...
Hi All, I have a requirement where the details entered in the fields of a google form, should create an entry in the service now table. Thanks !!
Workflow Activity[wf_activity] field in Approval[sysapproval_approver] Table is blank for some records.For some records, Workflow activity name is present. The Workflow activity[wf_activity] field is a reference field from Workflow activity[wf_activi...
Hello, I have an "If" activity set up on a workflow that I cannot get to work. On my If activity is a "starts with" condition that I'd like to use to identify Select Box variable choices that start with certain text. For example: I have a Select Box...
Hello, I'm facing an issue when i try to create my RITM using the Scripted Rest API i have every time the opened_by and resquestd_for fields with geust value ? Note: - Basic Authentification used (user have all role, admin, security admin, rest.....
Hi, Any one can tell me where are my connection chats stored in my instance? I have checked the "live_message" table and found that each message of my chat is stored as a record in it. I want the entire chat history to be stored as a single record. ...
Hi , As an admin once I open Standard change My proposal or open proposal the its showing the below values in change_request values Once I open this with an ITIL role where full access has been provided to std_chnage_proposal , table...
Hi Everyone,I want to add "Who will receive' from <mail_script></mail_script>. is there any way by which we can set user/group filed in "Who will receive".I m writing this code as below in <mail_script> in email template. But this is not working:<mai...
I have a requirement where I want a dialog window containing html contant to display on click of button in Service Portal.I am new to ServiceNow and have got to know that dialog does not work in portal. Please help!
Hi Everyone, Is it possible to add user criteria as a query in a GlideRecord? Lets say, i want to display a knowledge base articles on the portal. And some articles have user criteria. I want my gliderecord to return only items that the user has acce...
Hi all,i have a data source file containing columns "PO number" and "assets" .After running the transform, i need to get the count of assets under each PO . How can i achieve this ? please suggest .NOTE :I am getting the total row count when am u...
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