Resolved! Copy attachments from Change Request to Change Task records
change management
Forum Posts
Resolved! Filter Location on the basis country
Hi All, I have a dropdown field for the country in catalog item and I wanted to filter location which is a reference field based on the selected location. I am trying to write a reference qualifier and but values are still not filtering. function get...
Resolved! How to Increase the size of text in portal
Can anyone please explain how the increase the size of the text in portal. I have to increase the size of text indicated in arrow.
Export to excel button on Service portal
Hi Team, On Service portal, We have a page name A. Under that page we have report option, When we click on report option a new page open "https://instancename.service-now.com/sys_report_display.do?sysparm_report_id=sys_id" here we have click to print...
Resolved! How to make synchronous function calls asynchronous
Alright bear with me. I have the first draft of a script include var ContactUtils = Class.create(); ContactUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { /** * Splits a fullname into first/last components */ splitFullname: fun...
Resolved! How to replace "starts with" filter to "contains" filter in reference field in Service Catalog
Hi, I have a reference field in service catalog and when i try to search in the field, it is giving me all values "starts with" the entered string. But i want to search records based on "contains" filter. i.e. i want to get all the records which con...
Resolved! how to Find duplicate user email in Users table List?
Hi, I want to see the duplicate email users in the list view of User Table without using of show matching. Help me in this.
Get logged in User's country
Hi, I am able to get the location of logged in User but I am not able to get the country. Please help. gs.getUser().getLocation(); is workinggs.getUser().getLocation().country; is not working Regards, Sreedhar
Resolved! validate the excel parser in catalog item
the condition is when a user attaches the attachment in catalog item if the excell headers didnt matched with {number,name,assigned to ,assignment group) the attachment should not attach to the catalog item by using Glide Ajax in catalog item i ...
Resolved! How to redirect to portal page based on search keywords - PORTAL
Hi all, Some one suggest me please how to redirect to Portal page based on search Keyword Ex: when i type Covid19 or coronavirus in search bar automatically it should be navigate to Covid Portal page. So how can we do this. if it is not possible to ...
Resolved! Need to change incident state when user adds additional comments while in the incident form
I have an Inbound Action already set in place to update the State when a users responds to an email, but we have users going directly into the Incident and added comments. We need to change the state to Customer Responded(33) when this happens as wel...
On-Premise Instance
Hi all, Please I need information about how to manage On-Premise Instance. Also, how can we force reset the Admin Account if we don't have the credentials? This is a company Instance, and not PDI. Thanks all
Resolved! How to add select all option in List Collector Variable
Hi All, I want to add select all option in List Collector Variable choice so that i could select all options at the same time instead of one by one when require to add all choices of List Collector Variable
Resolved! Auto Populate requested for details for a catalog item in service-now?
Please help me with the script includes and onchange client script to Populate requested for details while raising a request through catalog item. Below are the variables from catalog item. Requested for - requested_for Requested by - requested_by Lo...
Resolved! Notification Option is missing in System Settings for some users
Hi, In our instance which is in Paris, the notification tab in system settings is missing for some users. do anyone know the possible reason for that? Note: It is happening for some users only
