I am importing asset data through a transform map/import set, and am setting my model category (Computer for instance), but yet, the CI that is created is not being set to the Computer class. It keeps creating a CI with the 'Configuration Item' cla...
Is there a max number of Question Choices that can be added to a Select Box? I have 11 choices and only 10 will show up when I click the select box. I've seen potential answers that say to adjust glide.xmlhttp.max_choices (has a max of 15) or glide....
We are currently on a London instance of ITSM. A client was wondering if it was possible to recover a deleted attachment from a Requested Item. The user has gone in to a Requested Item record, and clicked the paperclip to manage the attachments asso...
I have a need to pull out Change Requests along with the approval date and times listed in an .xlsx format is there something I am missing? I can export Change Requests but it does not export the approval data needed. Any help would be most appreciat...
If you are not familiar with how ServiceNow marks spam, you can review these articles to get caught up: Email Spam Scoring and FilteringDesignate trusted and untrusted email domainsSender Policy Framework At our company, it has been a common practice...
All, Has ITIL changed the matrix that calculates Priority in v4? I see in the New York release, OOTB, that the Change form has Priority, Impact and Risk, but no Urgency field. I don't understand how Priority is determined now. Can anyone explain? ...
Hi, I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date. But when i am submitting the form without filling those details still i am ...
Hi All - We are using this glide list type field, where it was displaying name and email when we were in Madrid. But when we upgraded to New York it is now just displaying name. How to add email additional to name. Tried adding few attributes but no ...
I want to restrict "Request For" on Order confirmation pop up to show users only based on logged-in user's organisation. So i'm trying to call a script include in a system property "glide.sc.request_for.query" which returns a query. But this is not w...
HI All, I am having a variable as 'Users Affected' (Values - Widespread, Large, Limited, Localized) on Record Producer and I want to map this to 'Impact' field on Incident form. Widespread - Critical Large - High Limited - Medium Localized - Low Exam...
Hi, How is Due date populated on RITM ? what is the relation between Due date on RITM and it's Tasks ? Is SLA for task same as Due date ?
Hi, Is there a way to make the Incident High based on text in subject line? Text to include: urgent, urgency, immediate, urgently, I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and matc...
Hi All, I have Issue with Arrangement order of Additional comments and work notes in hr cases forms in one Table(sn_hr_core_case_relations) it is showing like as shown below and other hr case table (sn_hr_core_case_relations) shoeing differently a...
User can't see the users who are available in assignment group in assigned to field They can select the assignment group just fine. However, when clicking the Assigned To, the list is empty. No security flags - just empty. When the assignment gro...
Hi, I want to add requested for field in report on task table. As requested for field is not a task table field I am not able to get the value of it in task table report. I have tried by adding extended fields but through that I am getting only inci...
| User | Count |
|---|---|
| 41 | |
| 17 | |
| 9 | |
| 9 | |
| 9 |
