Resolved! Staging Table
Can anyone please tell me What is Staging Table? How it this useful in servicenow.
Forum Posts
Resolved! Variable Set Not saving value when submitted
I have a variable set called Requested For with a default value of javascript: gs.getUserID(); When the Catalog item page loads, it defaults the "Requested for" to the current user, which is what I want. However, when the catalog item is submitted,...
Resolved! Business Rule for adding / removing 'xxx' role to assigned_to user
Hi all, I have the following requirements: If a new Incident will be "assigned to" a user that do not have a certain role "test", add the role automatically to the "assigned to" userIf an incident will be set in state Closed, remove automatically th...
Resolved! What is Auto assessment business rule applied on incident table
function onAfter(){ (new sn_assessment_core.AssessmentCreation()).conditionTrigger(current, '249e70b0875013005d90bba826cb0bbf'); }
OLA Handling in Incidents
Could you put your thoughts on how OLAs are handled in incidents? From customer’s point of view, it is one SLA for his/her reported issue. But there can be situations that the resolution should flow through different group where we need to measure in...
How to GET variable set variable value from client script for Service Portal
Hi Team, I am trying to access variable set variable value form client script, it is working fine in ITIL view but, it's not working in service portal. var clr = g_form.getValue('variables.requested_for'); Note: Using the variables.var_name notation ...
Any size limit of input ECC Queue?
We are fetching few details from Another REST API using JavaScriptProbe in ECC output key. Return data [json] is coming as part of input ECC queue. I can see json data is coming in input ECC queue xml under <output> tag. Is there any size limit to th...
g_user.getClientData defined in catalog client script is not working in Service portal
My requirement is End user identifies the Configuration item.Navigated Service catalog from my CI form.From the catalog choose the item, to place the request. (All catalog items has CI as variable)pre-populate the CI from which he has navigated. I ha...
Resolved! ACL is restricting records but in list view, showing incorrect records count
Hi All, In ACL, I am able to restrict number of records to be displayed but in list view it is showing incorrect count of number of records, like if user should see 10 records, it is showing 10 records only but in pagination area number of records co...
Resolved! Mandatory attachment on close of catalog task?
I need to ensure there's an attachment to a catalog task, before the task is closed. I know I can make it mandatory with a Catalog UI Script, however this is not appropriate because I need to allow the fulfiller to update the catalog task during fulf...
Resolved! Related Link (on Related List) Not Showing on Form for Approvals
Hello, I'm hoping this will be an easy one. The issue I'm running into is a custom UI action (List Link) isn't showing for resending approvals on a requested item when it should be. I can get it to show as long as an approval in the "requested" state...
Service Portal Widget - Card Background Colour
I would like to change the background colour of the card tiles on my widget but instead of changing all the colours i would like the colours to be specific to that category. Similar to the way an homepage icon would show. I added the following to th...
Resolved! Regular Expression help
I need to extract the user name from an AD attribute. The string looks something like "CN=Rosana Smith,OU=Employees,..." I wrote an expression of: var mike = str.match(/\b(\w)+ (\w)+/jg); This works, except if I run into a name of Rosana Smith-Jones,...
Resolved! Maintenance Schedule clarifications - Change Request
Hi guys, So I am a bit confused about how the Maintenance Schedules are supposed to work with a change request. So for example let's say that my time zone is set on Europe/Berlin and I try to open a change request. I set the Planned Start Date to "20...
Resolved! In email script, I need to get RITM number from short description and place it in a new line.
In email script, I need to get RITM number from short description(see below screen shot) and place it in a new line. How can I achieve this. Tried with substring(see Mail Script) but not working. Please help Mail Script:
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