Resolved! How can i get the Domain Picker at the top?
Hi, How can i get the Domain Picker at the top? Regards,
Forum Posts
Resolved! Using Copy Change Feature we needs to copy change tasks fields also , How to implement?
Hi All, We are using "Copy Change" UI action in change module. We need to copy the Change Task fields along with the change request fields from the originating Change Request, We can see "change_task" is mentioned in the below system property which u...
How to handle special character like Japanese in an incoming email ?
Hello all, I recently has an issue with incoming email contain special character like Chinese or Japanese, ServiceNow does not recognize it and translate it to ���. Is there a way to fix this issue ?
Resolved! Assignment Lookup Rules and Assignment Rules
When we implemented ServiceNow we built a custom routing table and implemented rules on our Incident Form that check for the correct routing groups, etc. Over time that table has become large and difficult to maintain and we have been looking to go...
Resolved! Catalog item variable's background color on RITM and Task
Hey peeps, I am trying to change a catalog item variable's bg color on RITM and Task. My business case is: I have a catalog variable X on RITM (which is readonly) and other variable Y which is entered by user (on RITM). If value(X != Y), then Y's bg ...
Workflow : Need to delay the creation of SCTASK after RITM approval with 5 days before the set date in the form.
Hi Snow Community, Working on a workflow to delay the creation of SCTASK after RITM approval with 5 days before the set date in the form. So I have a field on my Onboarding form- Start Date, which is set to be 10+ days if the request is being opened ...
Error In Background Script - Data Policy Exception!
Hello All, This is my Background Script : var incste = new GlideRecord ('incident');incste.addQuery('number','INC002796596');incste.query();gs.log(incste.getRowCount());if(incste.next()){ incste.state=7; incste.autoSysFields(false); incste.setWorkfl...
Resolved! Data Sources File retrieval method : Attachment
I tried Test Load in Data Source in 2 of my instance ie one in my company developer instance(CDI) and other on my Personal instance(PDI). Both of them are in Kingston Patch 9 version. When i tried to load test value from XML in my PDI its getting suc...
Madrid - Problem Management Best Practice State Model can not be activated by existing customers?
Does anyone know why the Problem Management Best Practice State Model plugin (introduced by Madrid) can not be activated by existing customers? ---------------- https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/problem-mana...
Return to default value when ui policy returns false.
I have yes/no type fields with in catalog and i have also set default value as none by checking the tick box. Here i have a ui policy, where this yes/no field gets enabled when another field ("B") is chosen and user chooses yes or no. When user selec...
Multiple SLAs are being triggered for one single incident - around 40 in worst case
We have found the TaskSLA script include is modified, but that's very hard to revert back to OOB. Can anyone help me understand where exactly the code can be checked and what modifications can we make to make this corrected. Here is a screenshot whic...
LDAP Connection time out
Dear community, We have implemented LDAP authentication with read-only domain controler. At first, we had the problem that whenever the user tried to log in with the windows credentials the error "Could not find a valid certificate" appeared. After m...
How to make UI macro fields read only in the variable editor?
Hi Everyone I was trying to make a variable of type UI Macro Read Only in the 'Variables Editor' of Requested Item Form but i couldn't find any solution.If any of you has tried the same and found a solution please let me know. Can any one suggest ho...
Resolved! List few Major tables in CMDB Management
Hi All, I'm trying to loop through some major cmdb tables to replace an existing group with the new group, can anyone please list down the major tables in cmdb such as cmdb_ci, cmdb_rel_ci etc. As when I try to look for the tables related to cmdb, th...
Create a same catalog task and not to re-open it in workflow
Hello All, I'm working on a workflow for one of the catalog item. We have 2 catalog tasks which are created one after other. When Second task is cancelled it should create another task(same as first) and when I rollback to the first one in workflow...
