AHA process
AHA transfer- IS the scheduled maintenance activity performed by Service Now done Yearly or monthly??..I need some info about this guys.
Forum Posts
Resolved! delegates module
Hi,I need a module under inicidents application like 'my owner incidents' which should get incidents of my owner.i.e, condition is ---if i am the delegate of user/users then i should get incidents of that user/users
.How are incidents being created without mandatory fields filled out. Is there something
We just went live this past week so I'm a total newbie at this, please forgive my ignorane withh this. I have an incident form that has fields set as mandatory but incidents are being created without the mandatory fields being populated
Resolved! Manually Create Catalog Tasks
We have set up multiple Catalog items which creates items on the sc_req_item table and create tasks on the sc_task table and send these to the correct groups based on the workflows.In some instances users may need to manually create additional tasks....
Role of ecmdb_admin vs. discovery_admin
Hello All.I am rather new at the Service Now CMDB. Can someone explain what is the difference between the role of ecmdb_admin vs. discovery_admin. I understand that the role of ecmdb_admin is contained within discovery_admin. So, what is the purpose ...
Resolved! Accessing the company field of a user using the g_user element
Hi all,I am new to service now and have been exploring the platform. I wanted to know if there was a way to access a variable called 'company' present for every user, using the g_user method. Regards,Vivek
Resolved! First Additional Comment on Incident record disappears.
Today I have noticed that some Incidents no longer have their original additional_comments visible on the Incident form. I have tested all different types of scenarios, looked through everything updated in the Helsinki upgrade, and I cannot for the...
Major Incident Process
How do you do a major incident in Service-Now? Would anyone be willing to share their thoughts and experiences?
price not updating when changing quantity in service portal item
Hi All,In SP Service Catalog Item, price is not updating as per quantity..Can someone suggest
Resolved! Video Size Limit for KM
What is the maximum size of a video that can be uploaded in ServiceNow Knowledge article's HTML Field?
Managing multiple CI's in a Change Request
Hi,Have anybody configured Change process to handle multiple CI's in a single Change Request. I do not want Bulk CI plug in, as it allows you to select CI only from single class of CI's.My requirement is to capture all impacted CI's (which may belong...
Resolved! State Model and UI actions issues
Hi everyone, cameronrichard ctomasiI am working on the state transition of my Normal Change model, and am facing this issue.When I modify the script includes ChangeRequestStateHandler and ChangeRequestStateModel_normal, I see all the UI actions vis...
Service Catalog Request / Request Item flow - OOB and best practise
Hello guys,I would appreciate to share your knowledge with me in order to understand SN out of the box process flow. Let's assume scenario - I have request (REQ) that contains 1 requested items (RITM). After RITM is approved and deployed (For examp...
Resolved! Populate cmdb_ci field on incident form
Hello,I have a onChange client script for populating the cmdb_ci field when the caller is manually selected - http://wiki.servicenow.com/index.php?title=Find_Computer_Assigned_to_Caller_and_Populate_CI_Field#gsc.tab=0 But when a incident is raised by...
RITM APPROVAL
Hello Team,How I can I Check The RITM went For Approval Or Not. I have a Ticket Reg This. The RITM Does Not Go to Manager For Approvel. They Have created another RITM that Was gone For Approvel. I have Checked In email Logs Of the Manager But I didn'...
