Hi everyone!I use a demo instance to customaze it a bit for my own demonstration purposes.I just removed all Incidents from the table and started creating my own ones. What I noticed - there is something wrong with date and time in fields like Opened...
How to hide or remove quantity field from service catalog for specific catalog items?
How to edit and save the code of service portal via service portal configuration widget editor
Following UI action not working on list view. Need help with that............it gives just alert true then no effects on records.Message was edited by: Abhishek GardadeMessage was edited by: Abhishek Gardade
Hi there. I am looking for a way to allow users to create their own accounts to access Service Now. The User Self-Registration plugin seems to fit the bill and I'd like to enable the automatic processing of requests, however I'd really like to build ...
Hi,I am trying to generate a approval for the manager of the requester in Service Catalog. However in my environment, The Manager is not filled in the Manager field in the User's profile but instead is set in Group which the user is in. The Group con...
I'd like to remove the tree picker attribute from Task Assignment group, as it doesn't display any other information from the table. I deleted the attribute, and when that didn't work I set tree_picker=false, which also is not having any effect.On th...
I have been having an issue and I have opened a HI ticket but not getting very much traction. We have cssm and discovery running. I can recreate my issue fairly easy.I can see the CI being created, the Model gets created, the Asset gets created and o...
In History Audit(sys_history_line) table, why the updated and updated by is having blank value.I have tested in Jakarta and Helsinki it shows blank. But i remember earlier it was populating with last updated by user and with last updated time.Anyone ...
I have a field name Additional Phone Number , the field is of type Phone Number (E164).On change of country it is not displaying the country code properly.Its working fine for USA i.e North America but for other countries it is giving the code as '0'...
I am new to service now, creating an application here. I want to Push data from Form A to Form B. I can see only set fields in workflows to set the field in same form. How can I push the same data to another form?Thanks,Neha
Hi,I have a requirement to restrict the user for approving the change request where user is also requester.Have created BR (After) on change request, var gr = new GlideRecord('sysapproval_approver');gr.addQuery('sysapproval', current.sys_id); gr.ad...
Hello,I am trying to find out how I can add "Tags" or "Keywords" to Catalog Items and Record Producers. We are on the Helsinki release and are utilizing the Service Portal which we anticipate users to type in their need or issue on the homepage searc...
Hi guyzz,I have a variable :in_stockType:yes/no.I want to autopopulate this feild on RITM variable editor but it is showing undefinedI have tried from workflowCurrent .variables.in_stock='Yes'AND from client script: g_form.setValue('variables.in_stoc...
I want to change the state dropdown in change requests to show all of the state options regardless of what state the change is currently in.
