I am having a difficult time finding out why a lookup select box on a catalog item works for my admin account but not regular accounts. I can see the options from the table on my admin account but when using the select box on the regular account it o...
Dear All, Greetings Everyone, I am testing something in my personal instance for self learning. I created a custom field like "reason". I have Priority values from 1-5. Now What my requirement is.. When ever the Priority changes...
Hi allPlease I'd like to display planned start date and planned end date in approval request email notification. i have checked the glide.email.append.timezone in email properties and still no joy.Please how do i do this?
Hi,For Changes we are looking into the possibility of using the 'Proposed Change' right click option for 'Affected CIs' to allow the 'Assigned to' of the Change to ensure the CMDB is updated according to the scope of the Change.We are currently runni...
How do I add a help icon for a field in ServiceNow I am in Eureka version
So there are tables of sync rules, with script includes doing the work, right?On the Asset-CI hardware status mapping the mapping is, if a "both directions" rule is in place would be to keep the Asset's Asset Status and Substatus in sync with a CI's ...
On my Service Portal Index page, I have included a "My Requests" widget which will display the user's requests (where the Requested_For is the user). This is based upon a Simple List, which finds Active requests for the user, and shows the REQ numb...
Hello SN Comm,So I have had help with this in the past, and believe I got a lot accomplished.. However, I believe I missed an important piece and overlooked what I should have really done.The OOB Incident Autoclose looks like this:autoCloseIncidents(...
Hi..In change management approval process, before each approval an notification will be send to the approver , I want the approve and reject link to be added in the email template so that approver can directly 'approve or reject" through mail.How to ...
Hello,How can I add "None" as the default value for a Reference variable on a Catalog Item?Thanks!Mike
How can you create a filter or list layout to complete a text search for additional comments or work notes? I have a requirement for our ITIL users to be able to search the system by these fields. Also, how do you search for information added w...
Rest API call to create RFC
what is Underpinning contract in SLA
Hi All,I have a request where we have bulk data of Incident which needs to be moved to the Instance , However the challenge is they have provided a separate attachment which needs to be attached to all the Incident.Has any one has any idea about how ...
After upgrading to Istanbul from Helsinki, the "Approving" field (type Doument ID) on the sysapproval_approver table form is showing the sys_id of the document being approved rather than the name, which is set to true for display in the dictionary (i...
