I am trying to allocate licenses specifically to a user so that they are included as installations on software counters. I have been able to handle the "entitlement" but cannot figure out how to programatically assigned to a user so that they are c...
I would like to find which table the related list is getting stored.
We are on Geneva Patch 1 Hotfix 5 . We have an account that is not being pulled into thru ldap import. The ldap import is set to the use the samaccountname as the query field. I can browse the OU and find the account in question but can not bring in ...
Hi everyone,I would need a business rule that would look if the RITM(sc_req_item) Approval was Rejected and if it did then the Request state must be changed to Closed Rejected and the State of the Request(sc_request) to Closed Cancelled.I have the be...
How do I create a report that will show me how many Incidents have been assigned to my assignment group over a period of time.I don't just want the current active incidents that are assigned to my group, I want all of the incidents that were at one t...
Hi Friends,How can i get all the field names from a particular database view? Is there anyway I can export all the fields from that database view?Only the fields and not the data.
Hi SNOW Community,What does everyone feel is the best practices for having a 'planning' priority where a ticket doesn't have an SLA attached to it, we're waiting on a vender or where the record is for something occurring far in the future?Since we ca...
Hi I have a requirement where I have a table having ACL where user with no role can't write on any field in the table. I have "update inbound email action" on the table which will add comments on record from reply email. Issue here is I want that out...
Does anyone know of a good example CMDB or a CMDB Schema that lists all the most common CI Types and the most common attributes with each CI Type? Would be quicker to just pick and choose want I feel is important for my CMDB from a comprehensive "m...
Hi Everyone,Our company is beginning to implement Servicenow and I'm tasked with ensuring all requirements are met. I'm currently looking at Survey Management and am having a few issues getting exactly what we want so thought I'd reach out to the com...
We have a requirement from wherein we want a tooltip to be shown on all the choices of a choice list. When a user hover over any option on the choice list, a hint should be shown explaining the meaning/implication of the choice. Anyone?
We have a requirement to restrict users from "Company123" from viewing "everyone else's" incidents, so they will only be able to see records if the caller or the opened by fields is someone from their company, OR if it is assigned to one of the "comp...
I haven't looked at our import sets for our LDAP in over a year... since someone set us up. There is several errors and it looks like it is only on new users that have come in and it is erroring due to the ObjectGUID field. The user is in the users t...
How can I use standard report tools to report same day resolution rate?For example total number of tickets opened today is 10010 of the are resolved today so the same day resolution would be 10%I can only find how to tell the number of same day resol...
I presently have the LDAP looking for the following attributessn,name,telephonenumber,samaccountname,source,mobile,mail,physicaldeliveryofficename,givenname,useraccountcontrol,managerWhen i tested an import the manager field comes in as suchi have ed...
