Resolved! How can we relate incidents in ServiceNow?
We can have many users registering an incident for the same reason. Is there some way we can relate them in Servicenow?
Forum Posts
Resolved! onAfter Business rule: current.operation() is null
I have come to a road block here.I have a onAfter business rule which entirely depends on current.operation() and it is null. The business rule is firing.The first gs.info message logs:Business rule running: null 4f65a2676f9a0200b5919e0cbb3ee43b. Doe...
How long did your company take to implement and go live with Service Catalog?
We are a new ServiceNow customer migrating away from a CA Unicenter environment (Service Desk, Service Catalog, UAPM Asset, etc.). We went live over Summer 2015 with Incident, Problem, Change, some internal Knowledge documents, and a manual load of...
Delegation - Can an approver designate multiple delegates for separate processes/applications/workflows?
Can a manager designate multiple delegates for any given workflow and can a manager designate different delegates for different processes?For example, as a manager, I want John Doe to be my backup approver for Service Catalog items. However, I may ...
How to make chat available based on the time in schedule
Hi All, I am new to service-now, I have a doubt. I need to make the chat button available for the customer between specific time based on the time mentioned in schedule like"5|Mo-Fr 0730-1800|IN" how to do that. Thanks
Definitions
Can anyone please guide if am on wrong track.Table NameColumnReasonDefinitionincidentBusiness resolve timeSLA CalculationBusiness time elapsed (stored in seconds) before incident was closedincidentResolve timeSLA CalculationTime elapsed (stored in se...
Definition of incident fields.
kindly help me in defining these fields. Table NameColumnReasonDefinitionincidentBusiness resolve timeSLA CalculationincidentResolve timeSLA CalculationincidentRequesterWho owns the ticketincidentCategoryTopic?incidentProblemDescription of ticketinci...
3rd party support desk integration
My company has some remote offices for which we have contracts with 3rd party vendors for certain services. We are looking to in essence integrate the 2 different ITSM systems so that when they update their incident the email that is generated will u...
How to modify the "Request Approval" button
First time poster, this could be in the wrong place.I am modifying the Change Management form prior to implementing with the business and am trying to get some functionality to work a bit different than OoB. Today the Change form has two buttons......
Resolved! Will inactive users consume roles.
Hi Team, Need clarification on inactive users. -> Will inactive users consume roles.-> what are the precautions need to take while deactivating the account / lockout the account.-> in case the account is lockedout then users can able to view ES...
Resolved! Is there a way to get reports in Excel format instead of .PDF
hello community is there a way to get reports in Excel format instead of .PDF for sorting purposes? Thanks
Resolved! Class Depreciation in Servicenow
There is a class cmdb_ci_spkg (along with its associated sub-classes) which I'm being told is being depreciated in Servicenow, if this is the case how will SN store software versions for Windows (packaging) and License information going forward? Thou...
Resolved! User unable to see search box?
any ideas please? is there an object within SNow that controls this?
Problem Management Parent / Child ticket methonology
We currently have Problems opened automatically if a critical (Prio1) incident occurs. Some of the times these are recurrences of an existing an Problem. To depict this, we set a "Parent/Child" Problem Ticket relationship in which a check box designa...
How to display Hints for choice list values?
I love how column-level Hints are displayed when you hover over a column label. It would be great if the Hints for choice lists (aka picklist values) could be similarly displayed when a user hovers over the available choices for a given column, so th...
