Below is the code for setting value.function onChange() { if (g_form.getValue('variables.UserType') == 'Terminal Server Users') { g_form.setValue('variables.OutlookEmail',true); g_form.setValue('variables.ServiceNowAccount',true); ...
On our catalog forms we have a standard variable set that is pre populating the requested for value. We use this standard variable set on almost all of our catalog items and it's working fine. I need to modify one catalog item to pre populate mor...
Hi Guys,I'm trying to retrieve the display value (value that is shown on a form) on a reference field. I'm using g_form.getValue('field_name') but it brings back the sys_id. Is there any way to display the value shown on a form? I understand the reas...
We have a strange situation where the state on some incidents changes from Active - Awaiting Change back to Active - Work in Progress. The journal says that I changed them, but I didn't - or didn't think I had. According to the log I was working on...
In the workflow is there a way to delay the second task from being created based on date picker variable? Basically I have a request that has a start and end date. The first task will be crated right away but the second task will be crated base...
In setting the SLA Schedule Timezones, if you use EST do all the folks who would fall under that need to use EST in their profile for it to take effect? For instance if someone uses US/Eastern and someone else Canada/Eastern will the schedule def...
How exactly the SLA should be re calculated for a reopened incident ?Our project is currently on Eureka Patch 10 and we are using 2011 engine.The current Resolution SLA conditions areStart - Status = New or AssignedPause - Status Awaiting Vendor,Awai...
Hello, I am attempting to create a Before Query Business Rule. However, the 'Query' checkbox does not activate at all when clicked on.I believe this might be a bug in Fuji. We recently upgraded to Fuji from Eureka.I have tried the following troublesh...
Hi Everyone,Just looking to get some best practice information about SLA's and service catalog entries. I cant seem to find anything on the forum, but I was just wondering what are some best practices regarding SLA's on service catalog items? Is it b...
Hello,Is there a way you can add some more information into the 'Location Hierarchy' pop up window.At the moment it only displays the name of the location I require abit more information to be added in this view, is this possible?ie site ID as well a...
I'm trying to create a filter that shows the incidents I've updated and resolved in the last 24 hours. The easy part was getting it to show the incidents I have resolved. The part that's causing me problems is getting it to show any tickets that I've...
In a transform fields, I have coalesce on 2 fields . So while transforming, is my imported record for validated against all fields marked as coalesce?
Hi everyone,I have a few questions on licensing that I was hoping someone here could shed some light on.1) Licenses are only tracked on prod, correct? Sn doesn't care about the lower environments?2) Do INACTIVE user accounts who have a role attached ...
We are trying to create reports/metrics around recurring Incidents. What do other companies consider a "recurring incident" to be? How do companies measure recurring Incidents, and do you consider it a metric used in problem management or inciden...
Hi all,I have an issue with choice lists I'm hoping someone can assist with.I am building some forms for the provisioning of User Access for various systems. Due to the data involved, I need to building some custom tables and create a few different m...
