Hi all, I tried to modify the values of incident state, however, it keeps restore the default incident state as the screenshot 1. Althought I put those values as inactive as the screenshot 2 and configure in the choice list as screenshot 3, the sys...
We have found a couple incidents were it was assigned to someone who was not a member of the group. The user does have an ITIL license. After some investigation I found that if you put the users name in the assigned to and hit save you get a mess...
Hello,Help. Looking to set the Reply to field in an Email Client Template based on a Company. For example:Table: IncidentCondition: Company is ABCReply to: ABC SupportAlthough, I am able to put "ABC Support" in the template, when I receive the email,...
Hi AllCan core_company table be extended? Its doesn't show up in the list.I don't want to touch base table, and I need to add some new fields, so would want to create new company table and extend core_company.Is this possible?ThanksHardy
Hi ServicenowIn our Situation Management department at Arla Foods we strive to have 24/7 access to our knowledge. To be sure to have this, it is a big wish for us to have an offline edition of our knowledge base from ServiceNow. Is there an easy way ...
Hi - Does anyone know if there is a way to display the URL of a form as a link on the open record? This is similar to the Copy URL option that is currently available on forms. I want to be able to display the URL link on the form instead of copying t...
Hello all!I am looking for a way to create an "Alert" to pop-up stating that a caller has Active Incidents? We have an issue where several incidents are being created for the same issue in our Helpdesk. I am looking for a script that will check to se...
I have added the following System Property to have Sunday as the first day of the week: glide.ui.date_format.first_day_of_week I don't think I have entered the right value, but when I went to System Properties to change it, I did not see the property...
We have a lot of groups in our IT department. Some of them have their own requirements for tickets, and some of them don't; some of our groups use the category/subcategory stack (using the dropdown category field), and some of them don't. However, al...
I have a custom application and table where the request is to prevent editing on the form while the status is 'on hold' BUT to allow specified users to make changes via list edit - providing they have the correct role.I'm very new to ACLs and I've go...
explain current operations in servicenow ?
I found a very nice script (http://www.servicenowguru.com/scripting/business-rules-scripting/variables-form-readonly/) to lock down variables on a Service Catalog task however there is one variable that I don't want locked down. I've tried a number o...
When I'm running reports my TASK's are not showing location, caller, and state. The fields are on the form. They pull in on reports for Incidents. The field is there but nothing is populating. I'm able to manually add them but wondering why they aren...
Right now our Change Request forms asks for a single CI which is a required field. For additional CI(s) (Bulk CI Changes) we are having users add them to the Affected CI Related List. I produce the CAB reports and use the Change Request Form to r...
Hi,Can we set the parameter for auto refresh to the queues.
