Hello,There seems to be some confusion surrounding a ServiceNow instance and the database(s) involved. Is the instance truly one large database with views or with all Incident, Problem, Release, Change, Asset, and Configuration management differen...
Does anyone have any suggestions for determining what the top issues reported are within ServiceNow? Our incident form doesn't have a ton of meta fields to choose from to help with this. We do use Category and a custom field called Product. But we ar...
Hi, I am trying to set a checkbox variable in the service catalog to true when you select a certain item. My code below: if (g_form.getValue('og_name') == 'Onboarding'){alert(g_form.getValue('active_directory'));g_form.setValue('active_directory'...
Today a user reported ServiceNow keep drop him off, just stating "Your session has expired, please log in again" (or similar), I found that this is a known issue. Do you know guys if this was fixed? or is there another workaround for that? Thanks is...
I'm having an issue where a non-admin user cannot edit a field in cell-edit mode. They can edit it okay from the record, but not the list. On double-clicking on the cell, or clicking on the cell and hitting Enter, it just hangs. Selecting multi...
Hi, How do I set the default field for the search field for a list view? For example, the sys_user list view search defaults to "for text". How do I set the list view so it defaults to "Name"? Thanks in advance for your help.
Good morning, I am trying to sort out an issue with our assignment groups. I only want to display groups that are active and marked as an "assignment group" in the groups user administration section. This was meant to have been done by predecessor h...
Hello,I was wondering if there is a way to update a user record in ServiceNow right after a change have taken place in Active Directory? I was wondering if it can be done in a script so that it can be executed though Java Console or any other way. O...
Hello ServiceNow community! I am looking for ideas, experience and/or advise for the following scenario.In our environment we would like to have a catalog item which will take care of "general requests" such as; a request for a new report, changes t...
Some of our catalog requests require the user to enter their name (and other important info) into variables that get included in the Request, RITM, and Tasks. Often times we need to find who the request is for. However, that information is contai...
One of my developers marked a Development Application Update Set as "Complete" incorrectly.When I was pulling update sets it got Retrieved to our Production System. I don't want to commit it in Production, is there any harm in just deleting the retr...
Hi, In the past few days we are experiencing a very slow response from submitting a request on our QA instance. It takes 1-5 minutes from the click on Submit until the thank you page appears. It seems it is really stuck on processing something for a...
HiWe are testing the use of IP address access control (IP Range Based Authentication). This will also quickly expose which users have wacky proxy settings. To help troubleshoot, we'd like to see logs regarding which IPs are hitting the system, an...
Hi All, I'm running into an issue where I need to apply a write ACL to the variables on the Requested Item table after creating a request from the Service Catalog. I've attempted to apply the solution found here: Adding ACLs To The Incident And Chan...
does anyone know which user role can raise the defect in sdlc
