Hi Team, I implemented Advanced Work Assignment which automatically assigns incidents to available Agents. Now we wanted to implement Predictive Intelligence in same instance of serviceNow. Using predictive intelligence, it has to predict right cate...
Hi All, I have a mandatory reference field called 'Select Device' if there are no device records available, then None should be displayed, and user should be able to submit the form. Please suggest, TIA
Hi All We have notification configured for CI based on assignment group such that when any CI is related to change separate notifications are triggered to same assignment groups based on their association with different CI. Is there way to optimize t...
Hi All,I have a requirement, need to create the Asset report and in that report need to include the "Duration" option of the Asset stayed in "Pending Return". i.e., want to know how many days a Asset is in "Pending Return substate". Can someone help ...
Hi All, I have custom table in witch there are 2 approvals once 2nd approval approved after that 2 ritm ticket has been created witch is working fine now I want that in that particular RITM and sc_task table variable should come witch is not coming k...
I'm working on a Service Catalog item and I want to add more than one option to a variable. However, the variable type I'm using is "Custom with Label" (i.e., Custom Label). I’m trying to figure out if it’s possible to display multiple selectable opt...
I have a business rule written that whenever a P1/P2 incident is resolved then a problem record will be created automatically. The problem record is being generated correctly, but there are some times where duplicate problem records are being created...
Is there a way we can lock down particular articles in a Knowledge Base to only be viewed by specific Groups or User criteria without locking down the entire Knowledge base? We have a group who doesn't want to have to maintain two Knowledge bases, Ju...
Hello - does anyone know how to change the NAME of an existing standard change template? I am in the template, and there's an option at the bottom of the screen to modify the template, but this doesn't seem to let me change the template's name. I c...
SLA is not getting attached to incident when assigned to is filled while creating ticket.
I have a requirement to allow personal information to be collected from users on various catalog offerings. This information should only be visible to specific groups of ITIL roled users depending on the offering. To make this happen, I have used m...
Hi All, I have a requirement to increase the font size of Activity field in ServiceNow Incident or task. As of now it is 8pt font, it has to be updated to 11pt font.They mentioned In teams screen share, reading 8pt font is difficult at the best of ti...
When a person replies to a mail which has already created a ticket in servicenow using inbound action, I want to create a new ticket for that reply mail. In inbound action, when I choose email type as reply and modified some scripts, new ticket got c...
My requirement is 'ent contains==>> 0678191f1b13a4d06c3c2f007e4bcb9b,5b806c328396c6105fc86770deaad354', if '5b806c328396c6105fc86770deaad354' is found then remove it. entitlementIds should only contain '0678191f1b13a4d06c3c2f007e4bcb9b'. Can someone...
Hello Expert, Is there any alternative or out of the box functionality to avoid docusign integration in servicenow ? Kindly help Best Regards,Meenal Gharat
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