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Display Incident details on potal

I have a requirement that incidents whose category is software need to display those details on portal.Please guide me how can I achieve this . Also I have created a button on portal called incident details. When i click on that button it should disp...

1_DipikaD by Kilo Sage
  • 385 Views
  • 5 replies
  • 0 helpfuls

Find out workflow attached in Record producer

Hi All, How can we find out workflow attached in a Record producer in which target table is requested item table ? Also you can refer to attachment in which workflow is not empty filter is mentioned.    @Ankur Bawiskar@Community Alums

1_DipikaD by Kilo Sage
  • 487 Views
  • 6 replies
  • 0 helpfuls

To set parent_incident field read-only

I got a requirement to make parent_incident field Read only when a form is saved on resolved stateFor this I wrote a onload script but not workedScript:-If(g_form.getValue('state')==6){g_form.setReadonly('parent_incident', true)}

Subham_ by Tera Contributor
  • 391 Views
  • 5 replies
  • 0 helpfuls

Resolved! SC_categories - limit to only list single Catalog item category

Hi   I'm trying to limit the sc_catagori widget, forcing it to only show a single Service Catalog category. I've already cloned the OOTB one to a custom one.  All the different community posts I've found show examples with code but appears to be for ...

Adam Larsen by Tera Contributor
  • 1236 Views
  • 7 replies
  • 3 helpfuls

Default "Close Notes" is not working with ServiceNow Regex

 Hi Everyone,I have a requirement regarding the incident form. When a user changes the state to "Resolved," the close notes information will be auto populated with the default format below. Users need to update the information after the colon in this...

ServiceNow Regex - Close Notes

Hi Everyone,I have a requirement regarding the incident form. When a user changes the state to "Resolved," the close notes information will be auto populated with the default format below. Users need to update the information after the colon in this ...

Model Name Reference Qualifier

I would like to modify the out-of-the-box reference qualifier for the model field on the alm_asset table.   There is a column on the model_name table (status) where you indicate if the model is "In Production", "Retired", or "Sold".   I only want use...

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Resolved! Error: Syntax Error or Access Rule Violation detected by database (Unknown column 'sys_package8.sys_tags' in 'field list')

      Hi all, still learning Servicenow.   I am getting the following error message when trying to open the Applications table: Syntax Error or Access Rule Violation detected by database (Unknown column 'sys_package8.sys_tags' in 'field list')I was ...

robbing by Mega Contributor
  • 14195 Views
  • 8 replies
  • 1 helpfuls

Resolved! Add image to Send Email action in workflow

I have a flow with concludes with the Send an Email action. I'd like to include an image as part of the signature in the email but there doesn't appear to be a simple solution to include one.  What's the optimal way to achieve this?

MBarrott by Mega Sage
  • 463 Views
  • 1 replies
  • 1 helpfuls

Hide widget on service portal based on RITM stage

Hi All,   I have a requirement to hide widget based on RITM stage in service portal.  I have server script as below Server script (function() { // Get table & sys_id data.table = input.table || $sp.getParameter("table"); data.sys_id = input.sys_id |...

Resolved! Get display value from workflow data pill

Is there a simple solution to getting the display value from a data pill rather than the sys_id? I'm sending an email via a workflow and would like to show the actual names of the users select in a members list rather than their sys_ids. 

MBarrott by Mega Sage
  • 560 Views
  • 3 replies
  • 1 helpfuls