Forum Posts
Business Rule not Applying to users LDAP import
We currently have three sets of Business Rules that manage the assignment of the Business Stakeholder role, which is granted through a group. These rules are applied to three different tables: one targets managers via the sys_user table, another appl...
Resolved! Workflow, CI Task, SysID
Hey,I have a workflow based on the outdated workflow (workflow_ide.do).In it, I have a ‘Create CI Task’.Now I want to get the SysId from the newly created task and put it in the scratchpad.I get an ID, but this ID does not exist.Attached are some ima...
Redirect to the incident record in the Service Operations Workspace, created for the case
I need to respond to this request and make these changes to the Record Producer Create Incident script. I created the vuri variable, and the code is working up to option b. However, I can't do what you ask for in option c.Could someone please help me...
Resolved! How to make label variable type to look bold in service portal?
Hi all, we got a requirement to make label variable type as bold in service portal for a catalog item variable. I tried this by using a catalog client script. It is working fine in native view. If i open that catalog item request form in service po...
Resolved! Remove a choice from a variable which is populated through Reference qualifier.
Hi All ,I want to remove Brazil from country variable which is a look up select box(refers to a custom table) with variable attribute and reference qualifier with it as shown in the below picture . How to remove Brazil and to add other choices to the...
Issue on Catalog item page refresh, triggered by onChange client script
hello, I'm currently struggling with some issue, which I'm not sure whether that is a bug in ServiceNow or issue in my script logic. In general, I have a catalog item, which needs to load different variables in the UI, depending on the selected Reque...
ITSM Time series Graphical report without averaging/summing up records
Hello All, I have a custom table in which I have all records which I wish to show on a time-series graph. for e.g. A metric which has nos over 12 months in a year like-Jan-25 25Feb-25 21Mar-25 20 and likewise 9 more record...
Article invisible in Knowledge base when Workflow changed
Hello everyone,When the article state changes from Published to Draft / Review the previous version gets vanished from Knowledge Base. When the article is made to draft, the old version should be available to user until the new version gets updated.P...
How to call related list in report
Hi, I was creating a report using the sc_request_metric table, where I need to display details from the sc_task table, which are available only in the related list of that record. I mean, each request has corresponding child records (request tasks) ...
Resolved! Difference between Catalog item and record producer.
Hi Team, I would like to understand the dfference between Catalog item and record producer. And advantages, thanks, Anand Kumar.
Sync All created users from the past week to lower instance
Hi, I have a requirement where i need to sync newly created users together with their roles/groups from the past week (7 days) to lower instance, As of now i am thinking of a scheduled flow using ebonding to achieve the requirement so that it can be ...
Resolved! client script is not working in the catalog item
Hi All, user should not select thedate before 90 days from the current date for example : today date is 15 oct 2025 than user should not select before 17 july or 16 july but he can select 10 aug 1 sept or future date also . this script is not worki...
Add subtext to reference field results in catalog item
For my catalog item, I have fields of type "Reference" pointing to the User table. By default, these fields display the user's name.I want to achieve the same visual layout as when impersonating a user — where the name is shown, and the email address...
