Hi All, We have a requirement to trigger custom notification on SLA. We have to trigger notification at 50%, 75%, 100%, 125%, 150% & 175%. So we have used Actual Elapsed Percentage for triggering these notification. And it is working as expected for...
HiI have a requirement like There was 10 Users which are under Unconfirmed User. I tried like to add those 10 users into the subscribed groups but they are still under Unconfirmed User tab only.I need to move those 10 users to Subscribed users and th...
Hello all, A user (has ITIL role) has reported that, user is unable to open attachment(s) attached via "Attachment" variable I tried to open the attachment with my admin account and It did work. It suggest that, It seems to be ACL related problem. H...
We are in the process of configuring our surveys for Outlook Actionable Messages and one of the requirements is to have the manager's email address of the Assignment Group listed in the related Incident added to the survey end notes. So far I have no...
Hi, Can someone help with the empty error message while loading the data using scheduled import. I am getting this error for some classes. example : cmdb_ci_netgear
Is there a way to tell if my Dev instance was cloned recently? I looked at Dev's Clone History but it is blank.
Hi, I want to use contextual search for pi. The thing is in contextual search its only showing the default solutions but not the ones I created. And I'm trying to implement it but nothing seems to work. Can someone please help me out with this.
Date validation should ensure the value is within 12 months from the current date.Users have different date format preferences (e.g., YYYY-MM-DD, MM/DD/YYYY), leading to script failures.Script works for some users and fails for others due to format m...
To find which groups are created by developer and which are oob groups help to find that
Hi I have below requirement How to develop this one. 1. Create Queue rule to work for both Incident and SCtasks.Given - All Open SCtasks & Incident with Assignment Group 'ABC' (Need to consider InProgress , Open and on hold)Then - Configure the Queu...
I need to auto-populate a text field in a catalog item from decision builder results. Please let me know how can I achieve this.
Hello, There is a requirement related to a survey. I need to auto-populate the default value(dynamic) of one of the survey questions when it loads.Detailed requirement: We have created a UI action that opens a survey form when clicked. Currently, the...
Hi All, As part of my project requirement, I need to analyze the ITSM Success Dashboard. I installed the required plugins in my PDI configured roles and ran all the performance analytics jobs and the data collector job as well.But all the indicator g...
ObjectiveEnable automated creation of Microsoft Teams from ServiceNow using Microsoft Graph API. This document covers the end-to-end process for calling Microsoft Graph, handling asynchronous responses, and extracting the teamId from response headers...
Hi When ever sc tasks and incidents are triggered with empty group which state is one of open,WIP and onhold then need to configure the Queue Manager to assign all SCtasks & Incidents automatically within the ABC group group members who is available...