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Look Up records in Flow designer not working as expected

Hi Every one,As am using list collector variable need to get the values from list collector variable and pass the variables values to look up records action in flow designer when am passing values to the action its giving only one record please refer...

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MGR by Tera Contributor
  • 405 Views
  • 1 replies
  • 0 helpfuls

i want combined two existing catalog form into one single form

i have two catalog "onboarding form "and "new hire form" i want to make one single forms instead of both form "Digital onboarding " using all existing variables and workflow without single change .if user select onboarding need to visible related var...

poco by Tera Contributor
  • 689 Views
  • 7 replies
  • 2 helpfuls

Service Now is not receiving Automatic reply mails from outlook.

Hello Experts,Issue is:  Service-now is sometimes receiving an Automatic reply mails from outlook and sometimes it does not receiving in the system. Like if I set Out Of Office auto reply in my outlook, the notifications which i receive from service-...

V_PRB by Tera Expert
  • 1955 Views
  • 14 replies
  • 0 helpfuls

Resolving Related Incidents before a Problem is resolved?

Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...

Kristin J by Mega Sage
  • 1693 Views
  • 5 replies
  • 8 helpfuls

Dependent Choice List Not populating

On my form I have 2 fields (Program and Segment / Task Order) from choice type columns in the same table.The choices for the Segment / Task Order field are dependent on the choices in the Program field.When I preview my form these two fields' choices...

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Jedemille by Tera Contributor
  • 315 Views
  • 2 replies
  • 0 helpfuls

Dashboard Calculations

Hello All,I'd like to see if anyone can help.I am creating a new ServiceNow dashboard for our team and I've been asked to create a Single Score value based on the results of 2 other Single Score values. Is there any way to do this without access to P...

Resolved! Group management and change practice

In our environment, I am responsible for Group Management in ITSM.  New groups are created by our platform core team, supported by a request item as this would be an auditable activity.  Operationally, we modify (add / remove members or retire) group...

Diane22 by Tera Guru
  • 615 Views
  • 1 replies
  • 0 helpfuls

Resolved! Global Search - Can it include Closed items?

The Global Search (magnify glass in the top right corner) shows search results for Open and Closed Incident records, but all other record types (Change, SCTASK, etc) are Open or Active only - is there a way to update to show all records not just Open...

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carlav by Kilo Guru
  • 2239 Views
  • 6 replies
  • 0 helpfuls

Flow Queuing Issue

Hi team,At times, my flow gets queued and takes around 30 minutes to process. Is there any specific reason for this, and how can I prevent it from being queued?

monica190 by Tera Expert
  • 239 Views
  • 1 replies
  • 0 helpfuls