HI CommunityI was trying to set a multiple level approval for emergency change request to at Authorize state. e.g. after the assignment group manager approval and then CAB approval. After CAB approved move the change request to Scheduled state. In t...
I want IT users to create and manage users with limited fields on the sys_user form.Setup so far:Custom form view: user_view_for_itRole: limited_user_creatorAssigned role to IT usersView Rule to force this view for users with the role: (function() ...
I am trying to send email after importing the data into the servicenow and here I am using Transform Map Script Event : OnCompletion but not gettting the result.For that I had registered an Event also called it in notification and in notification als...
Trying to design a catalog form where if the it checks the logged in user - and if that user’s “Is Manager” property = true, then one of the attachment variable that required for manager approval is hidden. From what I’ve found online this needs to b...
In user Table we have field as department which is reference of cmn_department table. I have created one UI action along with UI page for in Department table to create new Department. I want to fetch record of the user from where we have open the sea...
Hi all , I am using a REST message with the POST method in Flow Designer. I am sending two input fields: phonenumber and workphone. I have created the REST message, set the endpoint, and configured basic authentication. Below is the preview script I...
We have requirement to integrate ServiceNow with BMC Helix for ITSM module.1) When ever incident created in BMC Helix it should e-bond to ServiceNow. How we can integrate this?2) If the incident created at BMC Helix is in Spanish language so when it ...
Hello,I have a requirement where one catalog variable is there which is visible on catalog task. User should not be able to close the task without filling this variable.I have create ui policy which works fine if the user change the state from drop d...
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
Hello i want to translate the Ui action in service operation workspace but i can't found them on sys_message table. Thank you for your help
Hi Team, We have a record producer in OOB attachment. we have to allow only excel files. How to achieve this?
When exposing a request item in a service catalog on the service portal (Helsinki) it would be nice to be able to specify a placeholder tag on the HTML input field.You can add hints and help text to the Service Portal using the "Instructions" field o...
Hi AllI am looking in existing implementation, they used RITM > Custom taskThey didnt used the sc_task under RITM regarding security and sc_task is not extensible, so they extended task table. The problem is since variables belong to catalog they don...
How to restrict non-admin (ITIL) user from editing the default filter condition in breadcrumb section using ACL.
