Requirement: For a particular workspace I have to convert incident to request using UI Action and when that incident is converted to request the state of that incident should be cancelled and work note will be populated with 'this incident is conver...
Hey Folks,I want to give access to a user for creation of dashboard. These roles can not be given in my instance :1) Admin2) PA_adminapart from those above mentioned roles, is there any way that the particular user can create dashboard.Instance versi...
I have below requirement for my service catalog variable.Variable1 - reference from xyz tableVariable2 -dropdownif Variable1 is abc {show the below values from Variable2 dropdownChoice value1choice value2}Else{show the below values from Variable2 dro...
I am new to flow designer. We have a requirement, In a certain condition flow need to repeat from beginning to end. How to achieve this?Common Requirement You maybe remember the old times of Workflow editor where you easily could build in loop backs...
"Require SNow API Access to pull data for Business Continuity; would like OIDC credentials.New BC portal requires ability to query SNow data on Business Application and Infrastructure Service CMDB CIs, running from GitHub Action workflows. We would l...
i have tried searching in the ACL that hiding the audit check box but didn't find any conclusive one. on preview its visible - not visible on form
We are trying to fetching the Data with a third-party system using a REST Data Source in ServiceNow. When we provide a partial URL in the Server field, the integration fetches data, but the response is incorrect due to missing parameters.However, whe...
Hi all, We have implemented Outlook actionable message but its not working, Is there any restriction to use other domain in email address other than 'service-now.com'. I found in one KB like notification received by the user from the email field shou...
Hello Community,I'm facing an issue with the reference qualifier of the catalog variable.Requirement- For that, we have two variables: - 1. Former Associate's Name [associate_name] type - Reference (sys_user)2. Manager's Name [contact_name] type - Re...
We have set up record producers on the Service Portal to allow staff to log Enhancements (rm_enhancement) and Defects (rm_defect). Additionally, we have configured menu items so that staff can view All Defects and All Enhancements raised, giving them...
Hi I would like to make a report in incident table to show % of incident assigned to one of support groups vs not assigned to any group. How to do it? Best regards
Hi Everyone,I have configured the email template where I have created table with the subject and all other required fields. Now I want to alter the background color row which contains subject based on the task type of communication .I have an email s...
When I load the employee center I'm seeing below error messagesBut I already verified the cross-scope access is already "allowed"Can anyone tell me whats wrong here?
below code is not working to remove line breakers on Description field. could someone help me to find out the issue. On Description field is updated with - xcgfchfg\r\n\r\ngdfhgfjfhj\r\n\r\n\r\nfdhfkghjkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk\r\ndhgdh\r\...
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