how to auto populate catalog item field value from a decision table
I need to auto-populate a text field in a catalog item from decision builder results. Please let me know how can I achieve this.
Forum Posts
Survey - Set Default value of the Survey question
Hello, There is a requirement related to a survey. I need to auto-populate the default value(dynamic) of one of the survey questions when it loads.Detailed requirement: We have created a UI action that opens a survey form when clicked. Currently, the...
ITSM Success Dashboard
Hi All, As part of my project requirement, I need to analyze the ITSM Success Dashboard. I installed the required plugins in my PDI configured roles and ran all the performance analytics jobs and the data collector job as well.But all the indicator g...
Integration: Create Microsoft Team via Microsoft Graph API
ObjectiveEnable automated creation of Microsoft Teams from ServiceNow using Microsoft Graph API. This document covers the end-to-end process for calling Microsoft Graph, handling asynchronous responses, and extracting the teamId from response headers...
Resolved! How to assign tickets(sc_task and incident) to group member of group based on group member location
Hi When ever sc tasks and incidents are triggered with empty group which state is one of open,WIP and onhold then need to configure the Queue Manager to assign all SCtasks & Incidents automatically within the ABC group group members who is available...
How to Retrieve URL Parameters in Catalog Client Script (Challenge ID Example)
Title: How to Retrieve URL Parameters in Catalog Client Script (Challenge ID Example)Hi everyone,Today I’d like to share a solution to a common issue that many developers might encounter while working with ServiceNow catalog client scripts.里 Problem...
Modern change - Sequential approval
Hello, I am trying to configure a sequence in the approval of a normal change during the authorize phase using change policies. It seems to require a modification to the OOTB approval flow. Should be simpler in my mind. Any suggestions? I looked ...
Resolved! Order Guide Variables
We have an onboarding order guide which is setup to cascade variables.We have a need to be able to report on the 'describe needs' variables.One of the variables is a a select box for 'computer type'. One of the choices is 'no computer needed'How can...
Attachment is not added to email when export data from reports in list view
Hi, I have export data from report in list view where we have 2 lakh records. but the attachment is not added in the email. I have checked the system property value in my instance glide.email.outbound.max_total_attachment_size_bytes. it is 18874368.I...
Granting Access to a View
Hello all, I am looking into granting an API account access to a Database View. Do I grant the API account access to the underlying incident and task_sla tables? In addition, can the ServiceNow table API be used to query this Database View dire...
Resolved! on change and onload Client script is not working
Hi all , I have requirement where when i open a new change task record default state is pending (-5) so when its in pending state i want to hide close state (3). and after i save the form then when i change the state to any other choice like open , c...
Resolved! Create change request on service operation workspace should populate the incident record as parent
When clicked on the Create change request ui button on service operation workspace it takes the short description and description to the change request i want the parent field also to be mapped with the incident r record.How this will be done?@Ankur ...
Resolved! hide RITM choices based on catalog item form
Hi all, I have req I have choice field on the form called emp type there only if I select third party employee choice (on the catalog item on portal ) then on the state field on the RITM level (when the catalog item is submitted) choices like open , ...
Enabling Script Includes in Condition Builder and Reports with Sandbox Support
Sometimes, when using a Script Include in the Condition Builder, you may get no results, even though your script is valid and tested. This usually happens because:The Sandbox enabled option is not enabled on the Script Include.The Script Include isn’...
How to see the whole thread of the conversation for both agent and customer?
Hi, I added the below piece of code in OOB reply inbound action to show the both agent and customer conversation but it is visible only latest conversation not whole thread.current.comments = "reply from: " + email.origemail + "\n\n" + email.body_tex...
