Hello there, Below client script on sc_task table doesn't seem to work. Please help Type: On ChangeApplication:GlobalField Name: State Requirements: I have dependent variables like Yes/No. If yes, attachment needs to be provided and when no reasonin...
The issue is related to articles where the old styling is showing up on the template editor form.Steps to replicate:- Edit an article- Enter text on the editor form and check the Paragraph field on formatter.- Delete the text and again check the Para...
Hi, Has anybody experience implementing com.snc.esign (E-signature) on RITM with two documents needed to be signed from the requester? Example Flow: 1. User submitted a catalog item 2. SCTASK 1 generated and started working and fulfillment and ...
Hi Community,I’m running into a global issue with all date-time pickers in our instance:Symptom:Calendar renders the header (month / year) and “1”, but the rest of the grid is blank.Time section appears but is not clickable.Screenshot attached for re...
Hi.. we have setup user provisioning from AD in UAT and PROD. I am facing an error only for one user. All other user provisioning is working fine. What could be wrong? For this user, we tried onDemand provisioning from Azure
Hi All,I want to Get the values from RITM and set the values to sc task to control the sc_task form field values,Below code is not working for me.Note: Variable type is choice for both RITM and SC_task variablesfunction onLoad() { //Type appropria...
On incident form caller reference field, I want to display only HR department users but without using reference qualifier. Please help me with the what are the ways we can do this requirement ?
I have a requirement where we are resetting the password of user via Orchestration and incorporated a notification activity within workflow which is sending the credentials to the user. However once the RITM is closed the password is visible in activ...
We want to use Microsoft Teams app for actionable notifications, but we do not want the virtual agent aspect to come through. We want virtual agent to only be applicable in the desktop portal, and just change approvals for example to come through tha...
Which topic areas cover Implementation of a CMDB and Best Practice management of CMDB records via a Service Configuration Management process which is part of ITSM activities such as Change, Incident, Release Mgmt. I am interested in finding out how s...
Hi Everyone,I am getting the below error in flow even though the flow is running as system user.But the flow is working as expected in lower environmentsERROR: The requested flow operation was prohibited by security rules.Can anyone help with thisTha...
How to extract the KB articles from snow in word format?
Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory. Could someone please give me a solution for this?Thanks in advance.
Hi all,Does anyone know if there's an OOTB function for tracking or marking that a ticket was assigned incorrectly without having to create a custom mechanism?ThanksRob
Hello, There is a catalog item when I click on it to open, it opens an external link and displays alert box to enter user's credentials to access that page, with normal search on sp portal and when I do the same search by activating Genius results it...
