Hey all, We have shared mailboxes and any emails to them is redirected to ServiceNow and cases have been created. Now, we suddenly, stop receiving these kind emails. I have checked all email accounts and connections, logs everything looks perfect fro...
Hi All,I have an custom scoped table extended from task table. I would like to add custom choices for state field, what is the best practice to add custom state choices and their values. Also, how would I define close states and WIP states? Thanks!
Business Rule:This BR runs fine, but I would like this to run in an onChange client script. Client Script:This client script does send the sys id to the script include. Script Include:The script include receives the location sys id, but never returns...
We have a custom table called certificates and there is reference field on the certificates form called Business application. We have a requirement to create a report on certificates table where they want to get the sys id of the business application...
I'm creating a new knowledge article. I do select knowledge as the knowledge database. I don't want everyone in the knowledge database to be an approver. I want to an individual as the approver for an article. How do I go about ?
Is this a Known issue? Is this Out of the Box? Anyone else is getting this discrepency?
Good afternoon.On a Catalog Form, there is a Reference type variable. But it gives poor search accuracy. What can be done for this?Example, there is a choice option called Digital Marketing. To search this, we need to type left to right.But if I type...
In Service catalog, how we can add multiple fields like embedded list example : When we select a an option from drop down, need to displace embedded list of records (multiple records)
Hi,1.I have done with the copy of worknotes from case to related child incidents with the below code.Business rule:Insert/After and update:(function executeRule(current, previous /*null when async*/ ) { // Add your code here if (current.u_add_w...
Hi Community,I'm currently working with Automated Test Framework (ATF) in ServiceNow and facing an issue.On a Catalog Task, under the variable section, I need to add an attachment. I couldn't find a direct way to do this using ATF test steps.Is it po...
Hello,I am using change management api sn_chg_rest for integrating with another instance. When i am creating a source record in source instance and record is inserting in target instance but dates are not filling up and showing empty. I am sending da...
Hi All,I have a notification which is triggered by a event and that event is triggered by a scheduled job. And also have email script in that notification. If you see the below email script :- Suppose 10 records falls under this notification , now ...
Hi , I have a requirement like I created a OAuth provider as a Grant type of "Client credentials". How can we get the Access token and refresh token for every 15 minutes to make the connection active. I had referred few posts as a grant type of Reso...
Hello everyone, I have a confirmation project, please help me. Is there a way to save the required items in the table without filling them out? I now have a request to build a temporary save button, which can save the required items without filling t...
I had configured an integration following this approach: Integration between Redshift and ServiceNow. After completing all the setup steps, I created a scheduled job to run the data source on a schedule, using a user with the import_scheduler role.Ho...
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