Hi Community, I wanted to share an interesting use case I recently worked on involving parallel approvals in ServiceNow, where the number of approval groups is dynamic and determined at runtime. Business Context In many processes—like Change Manageme...
Hi All,I am try to create RITM using the Cart API using BR.I add the condition is item name.once the item is submitted using the below script the RITM is need to be create.Note : Now the BR is triggered multiple times and creating Multiple RITMs.can ...
Hi All,I want to hide the few fields in list view for expect 2 groups(ex: global_ops and global_opsAI).here I'm attaching the screenshot. in above snap I have personal email , devicetype ..., this field need to be hide based on group.
I need help on below two scenarios. 1)"Due Date Update Count" field should increment by 1 each time the due date of a Problem Task is updated.When the Due_Date_Update_Count is greater than 0, display this count as a read only field (non editable) in ...
I've never tried to use this feature before, but according to this article:https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/contextual-search/task/t_SearchAsDifferentUser.htmlI should be able to add this option so ITI...
Data type Table name - i need a table name, that helps me to create / edit datatypes
I need send a email notification regarding work anniversary at a time 100 employee using schedule job ? Any idea how to build the above task.
In dmn_demand table stage is like "Demand Drafted, Demand Submitted" etc. But when I am exporting it to excel i am getting stage as "Demand". Can someone please help on this ?
ITIL - What is it? (Introduction to ITIL & ITSM) When we first met the client, their IT team was in constant firefighting mode.Users submitted tickets, but no one knew where they went. Changes happened without approvals. Outages were frequent—and oft...
Hi!I'm trying to write a simple Client Script that would compare Planned Start Date and Planned End Date for Change Requests to ensure end dates are kept within 24 hours of the start date. I've tried the below script with and without the parseInt() l...
Hello all, I am working on the 'Branding Editor under the Service Portal but I am having an issue editing the portal title. Here is a screenshot. I'll appreciate your help on what to do here. Thanks in advance!
Hi All,I've translated the body of the notification but I have an issue that Notification Email Script parts are not translated, means these checked as yellow below:button is ${mail_script:incident_link},,About the Inicdent..." is ${mail_script:incid...
My client doesn't want users to redirect to sow instead they want to use the old native ui.how to achieve this.I have tried by deactivating the Ui navigation app landing page and as well as deactivated Homepage destination rules but it doesn't work p...
Hi All, I am not able to create a new walk up location queue (wu_location_queue) record. There is a ready only field Pick up location that is not getting populated and hence my record is not getting created. There is a data policy that pickup locatio...
Hi all,we're currently rethinking how we handle production handovers and are considering doing it via Change Management in ServiceNow. The idea would be:The project team opens a change (type: Normal or Standard, depending on risk).They add preparatio...
