In my use case, I created a client script and captured it in the update set as an insert and update action. However, I no longer need that client script. Can I capture the delete action in the same update set? Also, is it considered best practice to ...
I’m facing an issue with a particular Record Producer in Service Catalog.The record producer is available under the correct Category and I can open it from there.However, when I try to search in the Service Catalog (using the exact name of the record...
Hi community, I recently received a request to automatically create normal change after service request submission. Technically, it is easy to proceed and not any issue. But what about the process wise? How would you evaluate such request? Thank you....
I have to import a file with association to user and one group. When a user is no loger in the the file it must be removed from the servicenow group. How can I make this with a transform map?
Hi all, I followed all the steps to set up OAuth 2.0 Client Credentials for a ServiceNow-to-ServiceNow integration:In Instance A (target), created an OAuth Provider (Application Registry) with Client ID, Client Secret, and Redirect URL. Associated a ...
Hey SN people, New job, trying to clean up fulfillers, it's a mess lol. I wanted to post my workflow to see if what I'm doing makes sense to others and whether it is going to accurately identify where we can clean things up. Our account reps have pro...
How to capture the complete cataolg item which involves (variable,catalog Clientscript, UI Policy, UI action, catolg) in tokyo version, there i no add to update set link enabled, Please suggest.Thank you,
without WFO' you would create a child schedule with holidays as schedules entries, but how do you set up schedules with WFO to account for holidays?is there any other way than creating multiple schedule plan/shifts that exclude holidays?
Portal configuration page and widget in editor page is coming empty. Is anyone facing the same issue in PDI.I am on yokohoma version
Hello All, I have a requirement , where I have one variable on my Form as 'Status change' which is a selectbox and it contains multiple option such as cancelled , on hold , waiting for resource etc , whenever User changes the value of the 'Status Cha...
Restrict Category Picker Field:Users with the knowledge role should be able to select existing categories.They should not be able to create new categories via the reference picker or popup.Prevent Field/Column Creation:Users with the knowledge role s...
Hi, I'm trying to configure the 'Short Description' field from the release parent to populate the 'Project Name' field in related tasks. However, the current business rule is incorrectly updating the related tasks using the 'Description' field from ...
Hi all, I have been tasked with seeing if ServiceNow can change the colour/notify in the incident list when an update has been added to an incident from the customer? below is an example of an incident: Can the list view background change colour for...
Hi all,I’m trying to set up a ServiceNow-to-ServiceNow integration using OAuth 2.0 Client Credentials grant type.On Instance B (target):Created an Application Registry (type = OAuth API endpoint for external clients).Created an OAuth Entity Profile f...
Hi Everyone, I have created a custom portal in ServiceNow, and I need to restrict access to this portal so that only users who are part of a specific assignment group (Hardware) can access it.The requirement is:Only users who belong to the Hardware a...