Hello everyone,I'm a Product Owner for IT Problem Management at a multinational company with teams across AMS, EUR, and AOA. I'm looking for some guidance on the optimal timing for creating a Problem Record in ServiceNow.Specifically, I'm interested ...
when creating new template in catalog builder the option "selected topic" is not available in the restricted selection section
Hi, we currently have a problem, that a 'look up record' we use in a Flow only works sometimes. And I don't understand why. We search in the sys_user table. And the condition is 'Sys ID' is "Trigger - Service Catalog > Requested Item Record > Request...
i am trying to add the assignment rule fot incident and problem scenario: if categeory is hardware, subcatageory is keyboard than assignment group need to hardware and assigned to is itil user. based on this i created the assignment lookup rule, and ...
Hello , when i try to change the decimal field "weight" in risk assessment the field automatically updates the value x 100 anybody knows how to solve this?
I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm
Hi Community,I'm working on an Inbound Email Action in ServiceNow and need help with extracting the original sender's email address from an email that may have been forwarded multiple times before reaching our monitored inbox (e.g., gto@mycompany.com...
Hi,I'm new to ServiceNow and currently exploring Change Management. I’d like to understand the differences between Normal, Standard, and Emergency changes.
Hi, We are trying to install plugins in Prod in dev it's already installed and looks good.But in Prod this plugin shows deprecated please see the screenshot attached. The below plugins needs to be installed in Production Environment for us to move ah...
MFA Exempted User Groupにadminロールを含むユーザをアサインしました。これでMFAの設定が必要なくなる認識だったのですが、ID・PW入力後のログイン画面でMFAが強制されました。ロールベースではなくグループベースのみで除外設定を実施したため、添付した画像のEnforce MFA for Username Password based UI Loginsの条件式に何かしら問題があるのかなと思っておりますがどこを是正すべきかわかりません。MFAコンテキストの条件は以下の通り...
ServiceNow ITSM : Transforming IT Operations Introduction: ServiceNow ITSM is a cloud-based solution that streamlines IT processes, automates workflows, and enhances efficiency. It aligns IT services with business goals, reducing downtime and impro...
Hello, community. I created 3 custom fields in a task table and in it I have the "Close task" UI action. I can only close the task when all three fields are filled in. I can save without all of them being filled in, but I can't close the task. I thou...
I am using the below Business Rule script to block view of incidents assigned to a specific groups from other users that are not in that group. This is causing an error message for the caller.What line needs to be added to exclude the block from call...
Hi Team,Can someone help to update 500 ritm records fix scriptA fix script needs to update the RITM records to:Approval : RejectedState Closed incompleteStage Closed incomplete