Hi Sir,At state is open, work in progress and pending state 'itil' users able to add and create the records in the related list.. But when the state is resolved and Closed 'Edit' and 'New' Buttons should be hide to the 'itil' users.only it needs to b...
Hi everyone,I have completed my learning in ServiceNow and now I’m exploring real-time project scenarios.I have a quick question:In real-time, how are users created in ServiceNow?Do we manually create users directly in the sys_user table (in producti...
Hi all,I have a request from my manager to create a notification reminder for additional comments made by the caller.The problem we have is a caller will update the INC – notification goes to the assigned too and they forget about the notification.Im...
i have a field on form requirement is if a checkbox is not ticked then it should appear a message that "you dont have xyz account and raise the request through https:xyz.com link. under ui policy script i wrote this but it isnt working. function onC...
Hi, I had many Servcienow Mainline certifcations and i was on Maternity leave so completely forgot about delta certifications, now i can see all my certifications got expired, is there a way i can redeem them without attending mainlaine exams? Than...
I'd like to create a custom verification process that uses a personal email address on file rather than the standard (work) address on file. I looked at the out-of-box "email verification" and honestly can't figure out which part pulls the email fro...
Hi, We have implemented ServiceNow Knowledge Management Add in for Microsoft word and we observed that there are few challenges in the formatting of articles. Can we automate the articles to unlink from MS Word immediately after publishing it to Serv...
Hi Team, When an external sender/vendor replies to the email sent by SNOW with attachments WITH the word #Success, the attachments SHOULD NOT be attached to the ticket in regardless of what format the attachments would be. Email content will still be...
ITSM SIMULATOR, HELP!! Maintenance and blackout schedules should be defined and available in the system so that change requesters understand when a change can be implemented and when they should not be implemented. 1. Create a maintenance schedule na...
I have a catalog item called "Atlassian/Miro Access" and I'm looking for the Onload script/code to hide the submit button on the portal. Thank you in advance.
Hello, I was asked to Add a New Required Field to the Change Request Form. I went to my development instance then System UI-Forms-Change Request-I chose the "Default View" because it was the only view that had a "New" button to enable me to add a ne...
Hi EveryoneIn the Emergency change request procedure. We already have 4 approvals in the EMERGENCY change but it's still stuck in CAB review not moving further. This is happening only for limited changes. When I checked the flow, it is observed that ...
Requirement of being able to put a hyperlink in the Description of a Catalog Task ticket we create from Flows - this field is used to direct team members to a KB, and we would like to put the link to the KB instead of just the KB# that tech has to co...
Hi all, I need to set a Date and Time variable value in the Catalog Task Short Description using Flow Designer. However, when I try to do this, the time shown in the short description is converted to UTC (the ServiceNow server time zone) instead of s...
HI Team, I am working on a requirement where I need to create a new field type(file attachment) and which need to accept only pdf format. Can someone please help? eew-ijgp-qke