In the RITM Workflow by using create task activity, incident will be created. After that dynamic incident number should be coming in the Workflow notification. I have tried using ${task.number} in the subject but it is not coming. Can anyone help me...
How to use predictive intelligence for auto-population of fields in incident record producer based on short description variable.
Hi everyone, I have a lookup record in UI builder to fetch the record producer of a selected HR Service.On our button configuration we have a refresh of our lookup so it refreshes every time an hr service is selected / changed and then we have a redi...
I am trying to sort a report but does not work properly. I am grouping the report on a field which is a dropdown. I want NO to appear last with other values first which are alphabetically before N but still NO shoes up first. Any idea hoe to fix? I t...
Good morning.On the Time sheet portal, on the left hand-side search bar, everyone should be able to search and see everyone ticket's such as INC, PRJ, DMND, PRB, GRQ, REQTASK, etc. (all the task records), irrespective of the tickets that are only ass...
We have a requirement to provide import access to group outside of admin only on custom tables. My understanding is that the Easy Import function is locked down to Admin's. Please help understand how best this could be delivered i have referred but n...
When moving multiple update sets at one time, what might you do to facilitate the move?a) Previewb) Testc) Batchd) Verify
Hello, I am using var nowTime = new Date().getTime(); to get the current date time, but this is not returning in logged is user timezone. Can anyone please let me know how to get urrent date time in user logged in time zone in client scripts Thank...
The user is not able to view few columns in the report and those columns are the Variables of a Catalog. The Catalog is not having any visibility criteria and the User is also having report_user role. Can someone please help why is the user not able ...
How to assign Walkup Interactions to only Assignment Group but not to the agent. Currently we are having the issue that work items for Walk up interactions are not getting routed to Assignment Group even when the Queue is defined. We don't want it to...
Hi, I'm currently working on integrating with Snow Software. I'm encountering difficulties with the guided setup for Snow, which consists of two parts:Snow for ServiceNow Catalog Integration SetupSnow for ServiceNow CMDB Integration SetupI require co...
Hi, EveryoneScenario: Given that I am a User where my profile language is RussianWhen a Survey is triggered and an email sent to meThen I see the Survey in language Russian similar way how to Configure Incident Surveys in Multiple Languages like Spa...
I have a story to implement on knowledge management. The requirement is:As the knowledge process owner, I would like to be able to have knowledge articles translated into [list of languages], so that I can serve knowledge to all my users who speak th...
Hi All,I have a requirement, where I have to create metric definition when incident is assigned to some specific groups where parent is ABC, I am able to add the condition and metric instances are getting created but when the assignment group is assi...
I would like to know how to implement the following in ServiceNow.Is it possible to export the files attached to each record's form screen as a PDF by pressing a custom export button on the list screen?I would like to export the files attached to eac...
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