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Dashboard data is wrong using PA reports

Hi Community, I have a dashboard which contains reports or widgets related to PA. For few of the reports, data is showing wrong count on the widget but when i open it on the analytics hub and click on show records, i see the count is correct there bu...

Propose Standard change template

Hi Which role is needed for user's to propose change template. The user has ITIL role out of the box. The user is getting error when they click "Propose standard template" from the header.  "You are either not authorized or the cart in invalid". Than...

Navneet3 by Tera Expert
  • 590 Views
  • 3 replies
  • 0 helpfuls

Knowledge Article permisions

Hi All,Im very aware of the permissions on Knowledge Bases, so please dont direct me to that. Within a knowledge base I would like to restrict a specific article to a specific user (call it JohnU) or group (call it JackG). How can I do that?I have go...

jarrejo11 by Tera Expert
  • 462 Views
  • 3 replies
  • 0 helpfuls

Resolved! To create Regex for a phone number field

Dear All, Greetings !!! I have a requirement to create a Phone Number variable on a catalog item which is supposed to follow E164 format. Since E164 type is not available on a catalog item, I have created a Single Line Text type field, however, I am ...

Resolved! Can we highlight the variables on the catalog form

Hello Everyone,Is there any way or any method anyone knows to highlight the variables on the catalogue form which user has modified the variable values. For example,There is a variable Request For and based on that it's email and location got populat...

Atik by Tera Contributor
  • 433 Views
  • 1 replies
  • 1 helpfuls