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ITSM service catalog

In the catalog item, the question choices are displayed in the correct order in the portal view but not in the ITIL view. Can anyone please tell me why i am not able to see the order in ITIL view and how to fix it.

SomyaSwaroC by Tera Contributor
  • 226 Views
  • 1 replies
  • 0 helpfuls

Unable to see few stories in Agile Sprint Tracking board

When a new sprint is started, all the stories which belong to current sprint is displayed in Sprint Tracking page in Agile board. But there are few particular stories which are not seen in Agile board even though its tagged to Sprint. I did an invest...

Export functionality for form view

Hi Community, I know that we can remove the export option for tables list view. How to restrict or remove export option from form view? I can see end users can export form data in pdf format. Can we restrict/remove export option on form view as well?...

issue with script include scripting

Hi Team,My requirement is on the incident in related list vendor whenever the vendor is selected as 1 value then it should update 2 values. 1. when Vendor value is ABC then my logic should work like to "query the related incident number and from that...

AnandKumar1_0-1673523672435.png

Minimise the number of errors per day

Hi all,I'm working on one health scan finding, I need some help on below finding- Minimise the number of errors per day============================Have a System Admin check the Error log continually during development and regularly in production. Act...

NarendraK14 by Tera Contributor
  • 295 Views
  • 1 replies
  • 0 helpfuls

Resolved! I have created UI action "Problem" on incident form and made configuration to create problem record when i click on "problem" button now i want to achieve that created problem number should get visible in problem field.

I created BR, after insert/update (function executeRule(current, previous /*null when async*/) {var num = new GlideRecord('problem'); num.addQuery('number',current.parent.number); num.query(); while(num.next()) { num.problem_id = current.number; num...

kartik1 by Tera Contributor
  • 2541 Views
  • 8 replies
  • 4 helpfuls

Resolved! How to autorefresh a widget for each 5seconds?

Hi guys.I am trying to auto refresh the widget for each 5 seconds without refreshing the page. I have tried the following client script,but it works only on page load not refreshing automatically for each 5 seconds.   function($scope,$timeout,spUtil)...

sana11 by Kilo Guru
  • 4503 Views
  • 5 replies
  • 2 helpfuls

Users in the group are not able to view reports/Dashboard

Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...

Resolved! Add Resolution Code to comments

Hi all, how can we add the resolution code in to the comments, so that the creater can the the resolution code inforation in the comments?  Thank you

BuriB by Tera Expert
  • 784 Views
  • 9 replies
  • 4 helpfuls

Resolved! Catalog item date variable.

Hi All,I am working on a requirement.I have 3 catalog variables 'Policy', 'Date' and 'exemption'. 'Policy' refers to a custom table 'abc' which has a column 'end date' and 'name'. 'Date' is a date variable and 'exemption' is a multiple-choice variabl...

abhisek by Tera Contributor
  • 792 Views
  • 10 replies
  • 1 helpfuls

Resolved! date variable auto populate

Hi All,I have a date variable 'abc'. I have another 2 variables 'policy' which refers to a custom table xyz and the multiple choice variable 'related to'. The xyz table has integer field 'expiration' and a string field 'name.The requirement is, if th...

abhisek by Tera Contributor
  • 629 Views
  • 4 replies
  • 2 helpfuls