Hi,In SNOW ATF Once i submit the case i want to put some comments into portal level.will it be possible in ATF?above screenshot is from portal can i set the field value in portal for this request?Please help me out on the same.Thanks
HiWe are working in a domain separated environment with multiple domains. Most of our users are shared resources, meaning they have multiple user profiles (one per domain) but use the same email address for each profile.Issue:When such a user replies...
Hi All, I have written a e-mail script to display the incident summary in the notification. Email script:var incident_record = current.sysapproval.getRefRecord(); if(incident_record){ template.print("<table>"); template.print("<tr><td><strong>C...
Hello Everyone, I have one requirement ,like i have one catalog item in that i want attach on sample Excel sheet. How may ways are there please let me know. send me the solution based on ways. Thanks,Manohararuna
Hello Everyone, I am trying to set currently logged in user as default value in Multiple Select filter placed on the Dashboard. I tried by setting javascript: gs.getUserID() in Default value field, but it is not allowing me to save as it is exp...
can I manually create a change calendar that includes blackout dates, project go-live dates, etc...?
Hello everyone, We have a multi-level approval process for Normal changes, ranging from Level 1 to Level 3. If a user belongs to both Group A and Group B, and they approve a change at Level 1, we want to prevent the same user from approving the chan...
Hi, I have a RITM process that creates subtasks to collect documents (basically, eight different Task subtables for various documents, some subset of which are needed each time through). Simple enough. But, then I need to make sure the attached doc...
I have a scenario where if i am sending a approval by custom action (using sysapprover_approval) table then the requsted item stage (sc_req_item.stage) is being shown as request approved why is this happening how can i prevent it from happening. ...
Hello, I am looking to create a separate tour for our "ITIL" users on our new Employee Service Center portal but also need to have a tour specifically designed for "non-ITIL" users who do not have a "role" on their profile (basically, the "Everyone" ...
HI team,I want to have a option to add user signature in catalog item .Is there any option ? or should I have integration with docusign to get signed document?My plan is to have some option on catalog item to get user sign and then use it as documen...
Hi,I am new to service now .I want to create a problem record automatically based on incidents.for example if there are 10 incidents of same type then i need to convert that incident to problem automatically is it possible ? if yes please reply to me...
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
Hello Community, I'm facing an issue where, at the time of RITM creation, the stage is immediately set to "Request Approved" from "Waiting for Approval". Additionally, the activity log shows that the update was made by the user who opened the reques...
Hi, is it normal that the state field in SOW for a problem is read only? When I click continue problem it takes me to native UI?
